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Faculty & Staff FAQs

Azure Dev Tools For Teaching

Microsoft Imagine is now Azure Dev Tools for Teaching

If you are currently registered in a technology course, you are eligible to download software from the Education Hub Store. Technology courses start with CIS, CSC, CST, ELM, ELT, ERG, and EUT.

Students sign in to the Azure portal with their Azure Dev Tools for Teaching credentials (Microsoft Account), open the Education Hub Store, and access the available software downloads.

Go to the Azure Dev Tools for Teaching Login Page

Click on the blue “Sign In” button

To Create an account, next to No Account? click Create One!

Note: Please use the email (Qmail) provided for your previous Microsoft Imagine subscription access when creating a new Microsoft Account.

You can download developer products like Visual Studio, operating systems like Windows 10, Windows Server, and other products like Microsoft Access, Microsoft Visio and Microsoft Project. You cannot download Microsoft Office.

No. Azure Dev Tools for Teaching doesn’t include Microsoft Office. It provides tools to expand the study of software development and testing. These tools include such technologies as Platform SDK, SQL Server, Visual Studio .NET, and Windows Server.

To obtain Microsoft Office for Free go to The Q

Scroll down the page to view and click on the link: Discounted Deals for QCC Students, Faculty & Staff

Note: you must login to the Q portal in order to go to the discounted deals page.

Blackboard

Blackboard Learn doesn't keep a record of emails sent or received. To locate an email message you sent, do the following:

  • Student: Login to your Qmail account and check messages in the Sent folder
  • Faculty: Login to your QCC account and check messages in the Sent folder

 QCC's courses benefit when criteria established in the Quality Matters Rubric, 6th edition are used. QCC expects all online courses to meet this criteria

If you would like additional information, review QCC's Online/Blended Course Adaptation process.

Please see the attached Qwickly Attendance job aid for detailed instructions.

We are no longer using Smarthinking at QCC, we have transitioned to ThinkingStorm as our online tutoring tool.  You can use the attached job aid to do either of the following in your Blackboard course:

  • Enable the "Online Tutoring" tool in your Blackboard course shell
  • Create a link to the new "Online Tutoring" tool, ThinkingStorm

Also be sure to hide or delete the old Smarthinking link in your course to avoid confusion for the students.

For Students:

If your instructor has informed you that you need to download and install the Respondus LockDown Browser (and Monitor) to take a test, click here to access a job aid with the download link and instructions.

For additional details and information, you may download the Respondus Student Quick Guide by clicking here.

For Instructors:

If you are just getting started using Respondus LockDown Browser in Blackboard for testing, click here to access a job aid to assist you in the process.

For additional details and infomation, you may download the Repondus Instructor Quick Guide by clicking here.

Troubleshooting Tips:

Click here to review some common issues and troubleshooting tips.

Review the feature overview document to learn the major features and functionality of the new Blackboard Content Editor (Nov. 2020).

Blackboard Content Editor - Updated Nov. 2020

Blackboard Ally is an integrated part of our learning management system (LMS) and helps build a more inclusive student experience by improving accessibility of content materials in Blackboard.
For more information, click the links below:

Students

 

Blackboard Ally is an integrated part of our learning management system (LMS) and helps build a more inclusive student experience by improving accessibility of content materials in Blackboard.
For more information, click the links below:

Faculty & Staff

Blackboard Collaborate

Collaborate Ultra is Blackboard’s online platform that creates a synchronous learning space for virtual classrooms and meetings with audio, video, and desktop sharing capacities. See Collaborate Ultra Video here.

To view and download a Blackboard Collaborate Student Guide, click here.

Before using Blackboard Collaborate Ultra for the first time, be sure to review information on the Blackboard Help Collaborate website which will help you become proficient in using Blackboard Collaborate Ultra. Blackboard recommends using the Chrome browser with Blackboard Collaborate Ultra.

You may also view and download the Blackboard Collaborate Moderator Guide.

No, the mobile app doesn't have the same features as the desktop app:

Available Web Conferencing Functions:

  • Viewing the Whiteboard.
  • Viewing an Application on another user's desktop.
  • Access to breakout rooms.
  • Sending and receiving chat messages with the entire room.
  • Listening to other speakers and speaking to the room.
  • Responding to polls.

Web Conferencing Functions not Available for Mobile Participants:

  • Private Chat
  • Live Video
  • Annotation on the Whiteboard
  • Moderator Controls
  • Recording Playback
  • Localizations

Moderators must join the session from a desktop or laptop computer. Moderator tools are not available from a mobile device.

 

Blackboard Collaborate Ultra support is available 24 hours per day, 7 days per week.

You can access our help by one of the following ways:

  1. You can use our Blackboard Help Knowledge Base to search for an answer to your question.
  2. You can get help by submitting a “help” ticket or through "chat" by clicking on Contact Technical Support.  
    1. To use “chat”, click on “Chat with Agent”.
    2. To create a help ticket, please "Create a case" and fill out the web form with as much information as possible.
  3. You can call the QCC Help Desk (508.854.4427) and follow the prompts for Blackboard Collaborate Help.

Blackboard lists the accessibility features of Blackboard Collaborate Ultra on the Blackboard Collaborate Assistive Technology page.

Blackboard Mobile

Yes, we recently upgraded Blackboard to allow for instructors to grade assignments using an iPad.  Blackboard is working to increase the grading capabilities and make this available for other mobile devices.

You can find more information on the Bb Grader app at iTunes.

No, the students see a slightly different view of their grades when they look at them on the mobile app. You may want to have them check their My Grades area from a regular computer if they are confused by what they see in the mobile app. The main difference is that the mobile app has a percentage field in front of each item even if you assign points, not percentages, for their grade.

For example, a student takes quiz 1 worth 20 points and gets only 5 points. When they view this in My Grades on the mobile app, the first column will show 25% and the second column will show Quiz 1 points: 5/20. If they look at this same item on a regular computer, they would see Quiz 1 Grade 5.00/20 and there wouldn't be a percentage listed.

Healthy/Safe Update

A few important items to note:

  • Effective July 6, Enrollment, Student Services, Advising and the QCC Bookstore will begin offering in-person services on-campus.
  • College employees may be asked to return to the office full-time as early as July 6. This return to in-person operation is primarily focused on the Welcome Center and Student Success Center.
  • As of July 6, all campus buildings will be open, resuming normal business hours. Employees will no longer be required to notify Campus Police or Facilities prior to being on-site. Additionally, the self-checker will no longer be required.
  • Social distancing and the wearing of face coverings are strongly recommended for those who are on-site and are not fully immunized with the COVID-19 vaccine or are immunocompromised.
  • The target date for all employees to fully return to campus is August 2. Managers will work with employees who have not been on campus to plan for them to gradually return to their on-site offices between July 6 – August 2.
  • All NUP/AFSCME/MCCC employees are expected to be fully back to in-person operations no later than August 2. Should you have questions or concerns, please speak to your supervisor.
  • More information will be shared as it becomes available.

Welcome Back Wyvern nation!

We recognize that many of you have been working on campus throughout the summer. Thank you for your efforts on behalf of our students. For those of you who have not worked from campus recently, welcome back.

As we make our safe return to campus next week and begin full in-person operations on August 2, we would like to provide the following update.

As you may know, the CDC has changed the face covering guidelines as a result of the spread of the COVID-19 Delta variant. Although most of Massachusetts and our community are not in the CDC’s designated high level of transmission area, in an abundance of caution we are proactively requiring that everyone (those who are vaccinated or unvaccinated) wear face coverings indoors in all campus and satellite locations until further notice. Due to the fast-changing nature of this new nationwide surge, we will continue to monitor the trends to reevaluate our safety protocols as we enter our Fall semester. 

As always, your health and the health of our community is of the utmost importance. The College has worked diligently to provide a safe environment in which to work and learn. Our efforts to support our return to campus include:

  • Upgraded air conditioning and air handling/ventilation equipment with the highest level of filtration available as applicable, following CDC guidelines
  • Continued cleaning of all offices and college spaces throughout the day and night
  • Installed additional hand sanitization stations in all offices and bathrooms, as well as throughout the main campus and all QCC locations
  • Updated signage reminding people to maintain good hygiene and wear face coverings are posted throughout all QCC locations
  • Developed a new Web site, QCC.edu/HealthySafeCampus to communicate information and updates as applicable.
  • Face coverings will be available to all employees, students, and visitors who are in need of a face covering and unable to bring their own.
    • Contact Campus Police dispatch at 508.854.4221 for assistance.
    • Face Coverings are available between 8 a.m.-10 p.m. Monday through Friday. (Please note that the face coverings provided from Public Safety are in limited supply so please only request one if you have no other means in which to secure your own.)

Vaccines

We continue to strongly recommend that everyone get the COVID-19 vaccine. Vaccines are safe and effective and readily available at all retail pharmacies throughout the Commonwealth.

  • The 15 Massachusetts community colleges are not mandating COVID-19 vaccines  for students, faculty, or staff at this time
  • It is essential to meet the needs of all of our students
    • They are often from the communities hit hardest by this pandemic
    • They face disproportionate access to the COVID-19 vaccine
  • Creating additional barriers for our students would go against our critically important mission of open access for all.

Read the Statement from community college presidents to learn more, and visit the CDC for updated information on vaccinations.

We are all in this together. We will continue to monitor the impact of COVID-19 in our community, and will continue to follow the guidance of medical experts as we make decisions regarding our return to on-campus learning this Fall. If you have any questions or concerns regarding your return to full-time work on campus, please speak with your supervisor.

We look forward to seeing you next week.

QCC President and Vice Presidents

Dear QCC Family,

Our Fall 2021 semester begins in just a few weeks on September 7 with our All College Day celebration. Classes begin on September 8. We are excited to provide courses on campus this Fall, and look forward to the return of in-person student life, academic, and athletic activities.

We are cognizant of the nationwide spread of the COVID-19 Delta variant and the challenges it is causing in many communities throughout the country. While most of Massachusetts and our community are not in the CDC’s designated highest level  areas of transmission, our community is an area of substantial transmission. QCC is committed to implementing protocols that provide a safe environment in which we can work and learn. We continue to communicate with local, State, and Federal health agencies to receive up-to-date, accurate information and guidance to help inform our decisions.

The following safety protocols are effective immediately:

Face Coverings

  • Face coverings are required indoors at all QCC Campus and Satellite locations. (currently in effect)
  • Faculty, staff, students and visitors are required to bring and wear their own face coverings.
  • Face coverings are available to all employees, students, and visitors who are in need of a face covering and unable to bring their own.
  • Contact Campus Police dispatch at 508.854.4221 for assistance.
  • Face Coverings are available between 8 a.m.-10 p.m. Monday through Friday. (Please note that the face coverings provided from Public Safety are in limited supply so please only request one if you have no other means in which to secure your own.)
  • Every department that provides services directly to students should have a supply of face coverings available to offer to students, faculty or staff who may have forgotten or misplaced their face covering. Contact Campus Police Dispatch at 508.854.4221 to request face covering supplies.

Campus Wellness

  •  All faculty, staff, students and visitors must complete the COVID-19 Self-Checker prior to coming to campus. Individuals with any upper respiratory symptoms similar to a cold, flu or COVID-19 should not come on-site to any location.
  • Faculty, staff, or students who are staying home due to symptoms, concerns, or diagnoses of Coronavirus/COVID-19 should complete the Health and Safety Intake Form. This form will be kept strictly confidential, but you will be contacted by a representative from the College’s Emergency Management Team.

Classrooms

Every classroom will receive the following:

  • Hand sanitizer dispensers
  • Cleaning/disinfecting spray and paper towels (or disinfecting wipes)
  • Phone number and information to order refills are on every cleaning station
  •  Classrooms and public areas on campus will be cleaned more frequently. An additional “COVID shift” has been added to thoroughly clean classrooms at night.

Campus Bookstore

  • The QCC Campus Bookstore will use EZQ to schedule appointments for students to pick up books to limit the number of people in line at any given time.

Campus Facilities

  • Air conditioning and air handling/ventilation equipment has been upgraded with the highest level of filtration available as applicable, following CDC guidelines.
  • All offices, classrooms and college spaces will receive more frequent cleanings throughout the day and night. An additional “COVID shift” has been added to thoroughly clean classrooms at night
  • Hand sanitization stations have been added to all public offices, classrooms and bathrooms, as well as in high traffic locations throughout our main campus and all QCC locations
  • Updated signage reminding people that face coverings are required indoors and to maintain proper hygiene is posted throughout all QCC locations
  • Plexiglass stations are available upon request. Please email facilities [at] qcc.mass.edu (Facilities) to request assistance.

Campus Communications

  • At the start of the Fall semester, volunteers will walk around our main campus and all QCC locations to provide gentle reminders that face coverings are required while indoors. They will have face coverings available to share as needed. 
  • A new Web site, QCC.edu/HealthySafeCampus, is available to communicate information and updates as applicable.
  • The COVID-19 Testing Dashboard continues to be active and available to inform the College community of the number of individuals who have tested positive for COVID-19 and have been on campus.
  • Updated signage reminding people that face coverings are required indoors and to maintain proper hygiene is posted throughout all QCC locations

Vaccines

The 15 Massachusetts Community Colleges, including QCC, continue to strongly recommend that everyone get the COVID-19 vaccine. Vaccines are free, safe, effective and readily available at all retail pharmacies throughout the Commonwealth.

We must all work together to support one another and our students to ensure we have a safe and successful semester. We will continue to communicate updates and information as applicable. Visit QCC.edu/HealthySafeCampus and be sure to check your email regularly to stay informed.

We look forward to seeing you this Fall.

Good morning,

Today I stand in solidarity with my community college presidents in seeking to increase the health and safety of our students, faculty and staff.

In light of the ongoing public health concerns and current guidance from the Centers for Disease Control and Prevention (CDC), we will require all students, faculty and staff to be fully vaccinated by January 2022. Only students who wish to register solely for courses that do not require any in-person components and who do not plan to come to campus for any reason will not be required to provide proof of vaccination.

The number of new cases of COVID-19 across the Commonwealth in unvaccinated populations is continuing to increase and our most vulnerable are the greatest risk.

The pandemic has disproportionally affected low-income communities and people of color, furthering the economic divide that exists in our society. Many of our students have suffered great hardships and continue to suffer, yet they still persevere in their goal of a better future through higher education.

I am incredibly proud to be a part of the QCC family and am continually amazed at all we have accomplished together. In these unprecedented times, our college community has rallied together in a show of solidarity for our students. We transitioned to online quickly at the onset of the pandemic, expanded our outreach to communities in need, and increased our support services. 

Our number one goal is the safety of our college community, while ensuring vaccination status is not a barrier to students in their quest for a higher education. I believe we can do this with everyone’s help and I thank you all in advance for your support and commitment to our students.

In the coming weeks we will be offering more information on the vaccine requirement process, on-campus vaccine clinics, and other information as it becomes available.

Please watch for more information and I encourage you to read the statement from all 15 community college presidents below.

“During the last 18 months, the Massachusetts Community Colleges have prioritized the health and safety of our communities while also recognizing that many of our students have been disproportionally impacted by the COVID-19 pandemic. While a significant number of students, faculty, and staff are already vaccinated or are in the process of becoming vaccinated, the 15 colleges are seeking to increase the health and safety of the learning and working environment in light of the ongoing public health concerns and current guidance from the Centers for Disease Control and Prevention (CDC).

With the number of new cases of COVID-19 across the Commonwealth in unvaccinated populations, the increased access and availability of vaccines in the Commonwealth, the Food & Drug Administration’s full and pending approval of available vaccines, and CDC guidance that the COVID-19 vaccine has been proven to be extremely safe and highly effective at preventing infection, severe disease, hospitalization, and death, the Presidents of all 15 Massachusetts

Community Colleges announced today that they will require students, faculty and staff to be fully vaccinated by January 2022.

Students who seek to register for courses that do not include any in-person component, and who do not plan to come on campus for any reason for the Spring 2022 semester, will not be required to provide documentation of vaccination.

As participants in the White House’s COVID-19 College Vaccine Challenge, the Massachusetts Community Colleges will continue to make vaccine clinics available on site. Further, the Massachusetts Community Colleges are committed to ensuring vaccination status is not a barrier to students and will continue offering a range of virtual learning opportunities and services. This vaccine requirement is aimed at ensuring the safest learning and working environment possible for the more than 135,000 students we educate and train each year as well as our staff and faculty. Additional details about implementation will be forthcoming.”

Infobase

For instructions on how to add learning modules to your Blackboard course, review the job aid
Please note that you may see content referenced as both Infobase and Hoonuit while they are in the process of rebranding.

IT Service Desk

  • For new faculty/staff the first part of your email address is your username. Contact the Registrar’s Office.
  • To reset your password, enter your username and click on the "I forgot my password" link. A new password will be sent to your QCC email. If you are still having trouble, contact the IT Help Desk. Give them your name, your phone number, email address and a brief description of your problem. Do not send your password information.

Microsoft Office

Office 365 is a subscription based version of the Microsoft Office suite. It includes the latest full versions of Word, Excel, PowerPoint, Outlook, Publisher*, and Access* as well as cloud services and 1TB of OneDrive storage.

Faculty and Staff

You can obtain Office 365 directly through the Microsoft website. You'll be able to use Office 365 on up to FIVE devices/computers at a time. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Email address if you need to register.
  • Follow the instructions on the website.

 If you require assistance, these are your options:

  • If your password doesn’t work at the Microsoft site, you should go to SSRPM (Password Reset) and either enroll or reset your password.
  • If you have trouble loading onto your personal computer (not QCC owned), you can call 508.854.4427, select 2 then 3 for BlackBelt Technical support.

Students

For the web-based version of Office 365, you will need to know and have access to your QCC Student Email, Qmail. 
You can obtain Office 365 directly through the Microsoft website. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Student Email address as the username. Your default password has been sent to that Qmail email address in a separate email.
  • Once you login, you will be prompted to set up your password recovery questions and method. This only takes a minute! Follow the instructions on the website.
  • If you have not received the email or would like password assistance, please call the QCC Help Desk at 508.854.4427, press 1 then 4. We are available Monday -Friday 8am -5pm.

*Microsoft Publisher and Access for PC only.

Office 365

Office 365 is a subscription based version of the Microsoft Office suite. It includes the latest full versions of Word, Excel, PowerPoint, Outlook, Publisher*, and Access* as well as cloud services and 1TB of OneDrive storage.

Faculty and Staff

You can obtain Office 365 directly through the Microsoft website. You'll be able to use Office 365 on up to FIVE devices/computers at a time. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Email address if you need to register.
  • Follow the instructions on the website.

 If you require assistance, these are your options:

  • If your password doesn’t work at the Microsoft site, you should go to SSRPM (Password Reset) and either enroll or reset your password.
  • If you have trouble loading onto your personal computer (not QCC owned), you can call 508.854.4427, select 2 then 3 for BlackBelt Technical support.

Students

For the web-based version of Office 365, you will need to know and have access to your QCC Student Email, Qmail. 
You can obtain Office 365 directly through the Microsoft website. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Student Email address as the username. Your default password has been sent to that Qmail email address in a separate email.
  • Once you login, you will be prompted to set up your password recovery questions and method. This only takes a minute! Follow the instructions on the website.
  • If you have not received the email or would like password assistance, please call the QCC Help Desk at 508.854.4427, press 1 then 4. We are available Monday -Friday 8am -5pm.

*Microsoft Publisher and Access for PC only.

Students

For the web-based version of Office 365, you will need to know and have access to your QCC Student Email, Qmail. 
You can obtain Office 365 directly through the Microsoft website. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Student Email address as the username. Your default password has been sent to that Qmail email address in a separate email.
  • Once you login, you will be prompted to set up your password recovery questions and method. This only takes a minute! Follow the instructions on the website.
  • If you have not received the email or would like password assistance, please call the QCC Help Desk at 508.854.4427, press 1 then 4. We are available Monday -Friday 8am -5pm.

Faculty and Staff

Faculty & Staff can obtain Office 365 directly through the Microsoft website. You'll be able to use Office 365 on up to FIVE devices/computers at a time. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Email address if you need to register.
  • Follow the instructions on the website.

 If you require assistance, these are your options:

  • If your password doesn’t work at the Microsoft site, you should go to SSRPM (Password Reset) and either enroll or reset your password.
  • If you have trouble loading onto your personal computer (not QCC owned), you can call 508.854.4427, select 2 then 3 for BlackBelt Technical support.

Open Educational Resources

The generally accepted definition of open educational resources is this one, from OERCommons:

Open Educational Resources (OER) are teaching and learning materials that are freely available online for everyone to use, whether you are an instructor, student or self-learner. Examples of OER include: full courses, course modules, syllabi, lectures, homework assignments, quizzes, lab and classroom activities, pedagogical materials, games, simulations, and many more resources contained in digital media collections from around the world.

  1. The Open Professionals Education Network sponsors a search engine that can help you locate OER materials from various web sources and includes tips for using the different websites. It allows searches for videos, images and music, too.
  2. At the OER Commons website, you can browse to locate materials, or, if you prefer, use their topics list.
  3. The Community College Consortium for open educational resources lists open textbooks by discipline.
  4. The Open Course Library "is a collection of shareable course materials, including syllabi, course activities, readings, and assessments... Unless otherwise noted, all materials are shared under a Creative Commons (CC BY) license.OCL courses and materials have undergone testing for accessibility and have been designed using the industry-standard Quality Matters (QM) rubric for assessing the quality of online courses."
  5. Lumen Learning offers courses in Mathematics, Science, Technology, General Education, Developmental Education, Business and Education.
  6. Openstaxcollege.org, an initiative of Rice University, is a nonprofit organization "committed to improving student access to quality learning materials." Their peer-reviewed free online and low-cost print textbooks include supporting materials.
  7. Saylor Academy is a large, free and open course initiative on the web funded by the Constitution Foundation. It offers more than 300 free college-level, credit courses for transfer to accredited public and private partner institutions. Many of their online materials are creative commons licensed.

Creative Commons is a nonprofit organization that enables the sharing and use of creativity and knowledge through free legal tools. This short video introduction explains Creative Commons.

CAST has launched a new website, entitled On Campus: Universal Design for Learning in Higher Education. This site contains information on accessibility and universal design when used with open educational materials.

More resources are listed at the Open Professionals Education Network (OPEN).

Remote Instruction

When classes cannot be held face-to-face, the college president may direct faculty to use remote instructional methodologies in order to continue instruction. Remote instruction represents a temporary shift of instruction from meeting face to face to using technology tools such as email, discussion boards, video classes/conferences.

  • Online Remote: This instruction is provided by your professor through a web-based learning management system and is not held in real time. Students interact with their faculty and classmates and participate in activities, and complete assignments working on their own time while meeting course due date requirements throughout the semester. It’s important to note that class meetings are not held in real time. Online remote courses are set up with assignments and activities that must be completed by certain due dates. Students will not see days or times when selecting courses.
  • Real Time Remote: This instruction is provided through a live, virtual class experience for the hours assigned by the faculty. Students will access their class via the internet through a link that will be provided by the instructor. Faculty may reduce some virtual live instruction time to provide students an opportunity to work on class assignments during course time. Students will see all day and time remote meeting times when selecting courses, during which they must be available to participate.
  • Hybrid: Hybrid classes provide some of the instruction in a remote modality via the internet and some instruction in person, on campus. These courses are for certain clinical, lab or practicum experiences. The number of on campus meetings will vary for each course. Students will see the days and times they need to come to campus when selecting courses, which they must be available to attend

Don't know where to start?

We can help! Schedule a Remote Learning Orientation with a Tutor in the General Academic Areas Tutoring Center!

  • Call us at 508.854.4279
  • Email us at gaa [at] qcc.mass.edu
  • Find us on the Web at www.QCC.edu/GAA

For more in-depth assistance contact an Online Learning Coach

Online Learning Coaches are here to help you succeed in classes at QCC. Please use one of our contact methods listed below if you need help with any of the following: 

  • help navigating your Blackboard course 
  • accessing course materials 
  • accessing and/or submitting assignments 
  • logging onto your Zoom or Collaborate course 
  • using Zoom, Collaborate, Blackboard, Starfish, The Q, Qmail or other online tools 

If you need assistance from an Online Learning Coach, use these contact options: 

Email: OnlineCourseHelp [at] qcc.mass.edu  
Phone: 508.854.7455 
Starfish: We are listed in your success network. 

Does your system meet the minimum computer requirements? (Click here for minimum requirements).

I need to purchase a new system, what should I buy? (Click here for minimum requirements).

Is there financial assistance available? (Click here for emergency Assistance Grants)

The college provides access to The Q (personal portal), Qmail (College email), Blackboard Learn (our learning management system), and Starfish (Communicate and monitor your progress) to all credit students. We recommend that you log into all college systems 7 days before classes start to ensure everything is working. 

Tour of the QCC Suite of Online Tools!

At QCC, our student email system is powered by Google and our Faculty and Staff email is powered by Microsoft Outlook. Both systems are accessible from off campus and also allow you to receive email on your phone. 

Your full student email address is your Qmail username. You can find your username by logging into The Q. Where it displays "Welcome back your name..." in the top right, click “My Profile & Settings”

Click on Contact Information > Email Addresses  click the down arrow to view email address.

You may also contact the Registrar's Office, email is preferred at qccreg [at] qcc.mass.edu or call the IT Service Desk at 508.854.4427 (You must know your Student ID number).

e.g. John Smith - Qmail user name is jsmith [at] qmail.qcc.edu

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website 

We recommend that you test your QMail access one week prior to classes starting.

The Q is Quinsigamond Community College's secure website or portal. Think of it as the gateway to the college; it's the one stop which allows current students and faculty the ability to access their personal college information twenty-four hours a day, seven days a week, 365 days a year.

Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC via email or mail.

You can reset your password to The Q, but you need to have access to your Qmail to do so.

If you don’t have your login information, contact the Registrar’s Office, or via email qccreg [at] qcc.mass.edu. Their office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. 

Please note that the Registrar’s Office will not release this information over the telephone.

The login page for The Q is accessible through any internet browser.  At this time we recommend Firefox (or Chrome) as your internet browser. Visit The Q

For more information on The Q, visit The Q help section.

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help Website 

We recommend that you test your access to "the Q" one week prior to classes starting.

Blackboard is the College’s Learning Management System which provides tools for teaching online as well as for on ground courses. All QCC courses have a Blackboard shell that may be used for handouts, online discussion, testing, group work, assignment submission, and grading. 

To log into Blackboard Learn simply click on the Blackboard icon after you log into The Q.

For more information on how to use Blackboard Learn, contact the General Academic Areas Tutoring Center.

  • Phone Number: 508.854.4279
  • Email: gaa [at] qcc.mass.edu
  • GAA website

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website

Courses will not be available until September 8, 2020 but we recommend that you test your access to Blackboard one week prior to classes starting.

Your class may require your attendance in a virtual classroom. At QCC there are two tools you may need to know, Blackboard Collaborate and Zoom.

Blackboard Collaborate is part of the Blackboard Learn system. You're instructor will make the course room available at the required time. To access the virtual classroom, log into Blackboard and click on the VIrtual Meeting link located on the left of the course page. For more information on Blackboard Collaborate visit the Blackboard Collaborate help section.

Zoom can be accessed from within Blackboard or by a link supplied by you professor. For more information on Zoom, visit the Zoom meeting help website.

For more information on how to use Blackboard Collaborate or Zoom, contact the General Academic Areas Tutoring Center.

  • Phone Number: 508.854.4279
  • Email: gaa [at] qcc.mass.edu
  • GAA website

For technical support, contact the IT Service Desk, Technical Support:

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website

We recommend that you test your camera and microphone one week prior to classes starting.

QCC Virtual Classroom Etiquette for Students

Here are things to think about and steps to follow as you attend your virtual classroom meetings. Following these do’s and don’ts will help you, your professor, and most of all your fellow classmates have a productive learning experience.

Starfish provides a tool that you can use to stay informed of your progress in courses, take action on flagged issues and referrals by viewing your Starfish folder and keep in touch with your personal "success team".

To access Starfish click on the Starfish option  on the menu bar across the top of your screen.

How can I learn more about Starfish?  For more information on how to use Starfish, review the Student Guide

We recommend that you test your access one week prior to classes starting.

What you need:

  • Your syllabus (to reference your course and section number)
  • A course ID number (provided by your professor, usually on your syllabus)
  • Your access code (on the course materials you purchased)
  • Navigate to the product page, as instructed by your professor. This is usually provided on your syllabus.
  • Click on any option where it says “Register.”
  • Enter the information as it asks you to. This might include your name, your course and section number, your course ID number, and your access code. You may also have to sign up with a username and a password.

If you have issues with your username and password, contact the product company’s customer support line. If you need a course ID, contact your professor,

Make an appointment at the General Academic Areas Tutoring center by emailing  gaa [at] qcc.mass.edu or calling 508.854.4279

Contact Cengage Directly: https://cengage.force.com/s/

Yes you can! For information on how to get Microsoft products click here: https://www.qcc.edu/help/microsoft-products

What you need:

  • Your syllabus (to reference your course and section number)
  • A course ID number (provided by your professor, usually on your syllabus)
  • Your access code (on the course materials you purchased)
  • Navigate to the product page, as instructed by your professor. This is usually provided on your syllabus.
  • Click on any option where it says “Register.”
  • Enter the information as it asks you to. This might include your name, your course and section number, your course ID number, and your access code. You may also have to sign up with a username and a password.

 If you have issues with your username and password, contact the product company’s customer support line. If you need a course ID, contact your professor,

Make an appointment at the General Academic Areas Tutoring center by emailing  gaa [at] qcc.mass.edu or calling 508.854.4279

Contact McGraw Hill Connect Support Directly

What you need:

  • Your syllabus (to reference your course and section number)
  • A course ID number (provided by your professor, usually on your syllabus)
  • Your access code (on the course materials you purchased)
  • Navigate to the product page, as instructed by your professor. This is usually provided on your syllabus.
  • Click on any option where it says “Register.”
  • Enter the information as it asks you to. This might include your name, your course and section number, your course ID number, and your access code. You may also have to sign up with a username and a password.

 If you have issues with your username and password, contact the product company’s customer support line. If you need a course ID, contact your professor,

For General help with Pearson products: https://www.pearsonmylabandmastering.com/northamerica/students/support/index.html

For MyMathLab make an appointment with the Math Center by emailing MathCenter [at] qcc.mass.edu or calling 508.854.7523

For all other Pearson Products  Make an appointment at the General Academic Areas Tutoring center by emailing  gaa [at] qcc.mass.edu or calling 508.854.4279

Student Resources

For technical support, contact the IT Service Desk

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Visit the Help website

Online Learning Coaches are here to help you succeed in classes at QCC. Please use one of our contact methods listed below if you need help with any of the following: 

  • help navigating your Blackboard course 
  • accessing course materials 
  • accessing and/or submitting assignments 
  • logging onto your Zoom or Collaborate course 
  • using Zoom, Collaborate, Blackboard, Starfish, The Q, Qmail or other online tools 

If you need assistance from an Online Learning Coach, use these contact options: 

Email: OnlineCourseHelp [at] qcc.mass.edu  
Phone: 508.854.7455 
Starfish: We are listed in your success network. 

Respondus Lockdown Browser

Starfish

For more information on how to use Starfish, review the Faculty Guide.

The Q

Login to The Q. Select the Welcome Tab then select Grade and Attendance Reporting (from the left). Click on the Grade Entry link. Click on the View Course List link at the right. Follow the on screen instructions.

Login to The Q. Select the My Academics Tab, then select either Initial Attendance or 60% Attendance from the menu on the left. Follow the on screen instructions.

  • For new faculty/staff the first part of your email address is your username. Contact the Registrar’s Office.
  • To reset your password, enter your username and click on the "I forgot my password" link. A new password will be sent to your QCC email. If you are still having trouble, contact the IT Help Desk. Give them your name, your phone number, email address and a brief description of your problem. Do not send your password information.

ThinkingStorm

Please see QCC's job aid for detailed instructions.

How to Access ThinkingStorm Tutoring

Turning Technologies

Email Support: support [at] turningtechnologies.com
Email Training: training [at] turningtechnologies.com
Call Toll-Free (within the U.S.): 866.746.3015

Turning Point 5 allows you deliver interactive lectures using polling devices.

To get started with TurningPoint you should visit the Training and Tutorials website

Turnitin

Turnitin is a web based product that helps check the originality of a student's work. Turnitin is available to all faculty through Blackboard by adding a Turnitin assignment in your course.  Students will be able to access the Turnitin assignment drop through their Blackboard course if the faculty member has chosen to use this product.

Information about the company

Turnitin is the global leader in evaluating and improving student learning. The company’s cloud-based service for originality checking, online grading and peer review saves instructors time and provides rich feedback to students.

 

We have linked Blackboard and Turnitin so all you will need to do is add a Turitin assignment.  You will not need to create a course and upload your class list because that information comes from Blackboard once you have created an assignment.

  • Information for faculty can be found on the Turnitin Instructor Training site.
  • UMass Amherst has training information that is closely related to how we have integrated Turnitin with Blackboard.
  • The Office of Professional Development and Distance Education offers workshops to show faculty how to use Turnitin. (Please click on the green checkmark if no workshop is scheduled to request training assistance.)

If you are having trouble in Blackboard creating or accessing Turnitin then please:

If you are having trouble with the assignment itself or uploading/attaching an assignment then please:

Zoom

View the job aid to assist you in adding a link to Zoom in your Blackboard course and adjusting your settings.