Search form

You are here

Common Questions

  • Your student id number is your username for The Q. Your Microsoft account is used for universal login to The Q. The initial password is set to the default of: The first two letters of your last name in lower case, followed by the last four digits of your SSN, then Qc. Ex. ab####Qc.
  • If you need help resetting your password please contact the IT Service Desk at 508.854.4427. Give them your name, your phone number or email address, your id number and a brief description of your problem. Mention that you have a problem logging in. Do not send your password.

Your full student email address is your Qmail username.  You can find your username by logging into The Q. In the top right corner is a circle (Avatar) with either your ID picture or a person Icon, click on the circle then select “My Profile & Settings”.

Click on Contact Information (at left) > Email Addresses  - click the down arrow to view email address.

  • e.g. John Smith - Qmail user name is jsmith [at]

Please view the How to Login to Blackboard student guide for detailed instructions. 

Vea por favor el documento adjuntado "Cómo iniciar sesión en Blackboard" para instrucciones detalladas.

This video explains what Blackboard is and how to logon, how to find your course(s) in Blackboard, what you can find on and how to individualize the Blackboard institution page, how to navigate a Blackboard course, what the Introduction to Blackboard and QCC Resources course is, and what you can find on QCC's Help Website

To sign into Blackboard with M365 Universal Login: 

  1. Use the drop-down menu next to "Sign in with third-party account" and select "Sign in with your Microsoft account."
  2. Follow the prompts to sign into your QCC Microsoft account. 

If you need to log into the Blackboard website directly

  1. Go to the Blackboard website
  2. Enter Username (TheQ username)
  3. Enter Password

Note: if you are already logged onto your Microsoft account, you won't need to enter your username and password. You'll just need to use the drop-down menu next to "Sign in with third-party account" and select "Sign in with your Microsoft account."

If you do not know your password

  1. Click on "Forgot Password?" (underneath the "Sign In" button) 
  2. A new window will pop open with two options, Username option & Email option
    1. Note: Username: same as theQ username| Email: QCC M365 Email Address
  3. Click Submit. 

An email will be sent to your student email address. This email will contain a link to reset your Blackboard password. Follow the instructions to reset your password. 
Navigate back to the Blackboard website, and enter your username and the new password that you just reset to log into Blackboard. 

If you need further assistance, please contact the IT Service Desk at 508.854.4427 or help [at]

The default password will be the first two letters of your last name, followed by the last four digits of your social security number, then the letters “Qc”. This password is all lowercase, except for the letter Q. If you are unable to login using this password, contact the IT Service Desk to have it reset.

You can try the Office 365 Community Forum.

You can also access Office 365 tutorials through Infobase Learning Cloud.

To access Infobase Learning Cloud, log in to Blackboard, then click on Bb Support at the top of the page, then Infobase Learning Cloud and the website will launch. Search for Office 365 to show the video tutorials.