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Microsoft Products

Frequently Asked Questions - Microsoft Products

Microsoft Office

For system requirements for Office please visit the official Microsoft Office website.

Office 2007, Office 2010, Office 365, or Office 2013 users can open documents created without any additional action. Customers using earlier versions of Office may need to download and install a compatibility pack.

If you are using Microsoft Office Word 2007 or Word 2010, you can open .docx or .docm files that were created in Word 2019, 2016 and 2013. However, a few newer features may not be supported in older versions or they may not be editable. For example, equations in later files are converted to images in earlier versions of Word, which can’t be edited.

Although people who use previous versions of Microsoft Office and have installed the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats, can open documents that are saved in the Microsoft Office Word 2007 format, they may not be able to change some items that were created by using new or enhanced features.

In newer versions of Microsoft Office - Word (2019, 2016 & 2013), you'll see the words [Compatibility Mode] next to the file name on the title bar. Compatibility Mode makes sure that no new features in Word 2019, 2016 or 2013 are available in the document, so that people using earlier versions of Word can work with it. You can work in Compatibility Mode or you can convert your document to the new format. To convert the document, click File>Info>Convert. Converting your document lets you use the new features, but people using earlier versions of Word might have difficulty editing certain parts of the document.

The ribbon is a set of toolbars at the top of the window in Office programs designed to help you quickly find the commands that you need to complete a task. You'll find some of the things that were previously on the ribbon available now under the File menu, including the Save and Options selections.

There are several ways that you can control the appearance of the ribbon: Auto-Hide Ribbon, Show Tabs, Show Tabs and Commands.

Office 2019:  The ribbon can be minimized so that you only see the tab names and not the command groups and buttons. To always keep the ribbon minimized, right-click on a blank area of the ribbon, then select Collapse the Ribbon from the menu. (To revert this setting, click on one of the tabs, then right-click on a blank area of the ribbon and de-select Collapse the Ribbon from the menu.) You can also double-click on an active tab name to toggle this setting.

Office 365: Use the Ribbon Display Options button in the lower-right corner of the ribbon and select your choice from the drop down menu.

Click File > Print to see a print preview of the current document to the right of other useful print-related settings.

The right side of the window previews how the document will look when printed. Use the left side of the window to choose a printer or fine-tune settings — for example, to change from Portrait to Landscape, to change the paper size, or to print only the current page.

There are various icons and toolbars that will appear around the document to advance to another page, change the zoom level, and, in Excel, to show the margins so that column width can be changed. To set more print options, click the Page Setup link at the bottom of the left side of the window, below Settings.

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Publisher*
  • Access*
  • OneNote
  • TB of OneDrive Storage and more
  • * Publisher & Access are only included in the Windows Version

The attached file will review how to save a Microsoft Office word document when using Office 365 online, web-based version. This document will review your save options with a specific focus on saving files as docx and rtf, the two most common file formats at QCC. Click here to review the job aid.

Office 365

Office 365 is a subscription based version of the Microsoft Office suite. It includes the latest full versions of Word, Excel, PowerPoint, Outlook, Publisher*, and Access* as well as cloud services and 1TB of OneDrive storage.

*Microsoft Publisher and Access for PC only.

For more information on how to install Office 365,  see the link below 

Student Documentation on how to access and install Office365 when online or on campus.

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Publisher*
  • Access*
  • OneNote
  • TB of OneDrive Storage and more
  • * Publisher & Access are only included in the Windows Version

You will need an Internet connection to download and install Office 365, to activate your Office 365 account, and manage your account. Once installed, you will be able to use the Office products offline. Some services, including accessing your OneDrive account, require you to be connected to the Internet.

You may install Office 365 on up to 5 PCs or MACs, as well as other Mobile Devices.

Your Office 365 subscription is valid for as a long as you are a student at Quinsigamond Community College. You may be required to re-verify your eligibility at any time. Once your subscription has expired, you will only be able to view, but not edit or create new documents. You will also no longer be able to access online services associated with your school email address.

iOS: iOS 13

Windows: Windows 10 build 14393

Android: Android OS 7.0

Web: Latest version of Safari, Chrome, Edge, or Firefox

Mac: Mac OS 10.14

Microsoft Website Information


For the web-based version of Office 365, follow these steps:

  • Go to and Sign in. Be sure to use your QCC Student Email address as the username and password 
  • Once you login, you will be prompted for Multifactor Authentication (MFA). 
  • On the Welcome to Microsoft 365 page, you will then see an "Install Office" button in the top right corner

​For further information on how to install\access Office 365 on your personal devices. see the student job aid below. You'll be able to use Office 365 on up to FIVE devices/computers at a time. 

If you need further assistance with installing Office 365 on your personal device, you can call 508-854-4427, dial 1 & then 1 for BlackBelt Technical Support 24x7. 

Faculty and Staff

Faculty & Staff can obtain Office 365 directly through the Microsoft website. You'll be able to use Office 365 on up to FIVE devices/computers at a time. 

Follow these steps:

  • Go to and Sign in with your QCC Email address & password.  Follow the instructions on the website.
  • If you would like to install the Office 365 apps on your computer, log into your web-based Office 365 account
  • Then you will then see an "Install Office" button in the top right corner, click the button and follow the instructions on the website.

 If you require assistance, these are your options:

  • If your password doesn’t work at the Microsoft site, reset it using your recovery information.
  • If you have trouble loading onto your personal computer (not QCC owned), you can call 508.854.4427, select 2 then 1 for BlackBelt Technical support 24x7.

Student Job Aid on how to Access and/or Install Office 365 when online or on-campus.


For additional training, students, staff and faculty can watch Infobase Learning Cloud video tutorials (formerly Hoonuit). These are available once logged into Blackboard by clicking on Bb Support at the top of the page, then Infobase Learning Cloud click on the link at the bottom and the website will launch. Search for Office 365 to show the video tutorials.

How to access Infobase Learning Cloud in Blackboard. Click on Bb Support and then click on Infobase Learning Cloud and the application will open.

You can try the Office 365 Community Forum.

You can also access Office 365 tutorials through Infobase Learning Cloud.

To access Infobase Learning Cloud, log in to Blackboard, then click on Bb Support at the top of the page, then Infobase Learning Cloud and the website will launch. Search for Office 365 to show the video tutorials.