Search form

You are here

Remote Learning

Are you Ready for Remote Learning?

Start your Journey here!

Remote Instruction

Remote learning consists of real-time virtual classroom engagement and flexibility combined with asynchronous online work.

Classes are held virtually at a specific day and time, using Zoom or Collaborate once a week (75 minutes).  Additional coursework that meets course objectives is delivered asynchronously through Blackboard. These courses, in addition to the virtual class meeting, use various online tools that include but are not limited to discussion boards, assignments, testing, web links, videos, group work, journals, etc.

Don't know where to start?

For assistance, contact an Online Learning Coach.

Online Learning Coaches are here to help you succeed in classes in all modalities (blended, in-person, online, and remote) at QCC. Please use one of our contact methods listed below if you need help with any of the following:  

  • help navigating your Blackboard course  
  • accessing course materials  
  • accessing and/or submitting assignments  
  • logging onto your Zoom or Collaborate course  
  • using Zoom, Collaborate, Blackboard, Starfish, The Q, Qmail or other online tools  

Watch a video about this service

If you need assistance from an Online Learning Coach, use one of these contact options:  

Email: OnlineCourseHelp [at] qcc.mass.edu   
Phone: 508.854.7455  
Starfish: We are listed in your Success Network.  
Zoom: The Online Learning Coaches also are available to meet with students in Zoom by appointment. Contact them using one of the methods listed above to schedule a time. 

Does your system meet the minimum computer requirements? (Click here for minimum requirements).

I need to purchase a new system, what should I buy? (Click here for minimum requirements).

Is there financial assistance available? (Click here for emergency Assistance Grants)

How do I get Access to the Internet? (Click here for more information)

Can I get Financial Assistance for Internet access? (Click here for more information)

The college provides access to The Q (personal portal), Qmail (College email), Blackboard Learn (our learning management system), and Starfish (Communicate and monitor your progress) to all credit students. We recommend that you log into all college systems 7 days before classes start to ensure everything is working. 

Tour of the QCC Suite of Online Tools!

At QCC, our student email system is powered by Google and our Faculty and Staff email is powered by Microsoft Outlook. Both systems are accessible from off campus and also allow you to receive email on your phone. 

Your full student email address is your Qmail username. You can find your username by logging into The Q. Where it displays "Welcome back your name..." in the top right, click “My Profile & Settings”

Click on Contact Information > Email Addresses  click the down arrow to view email address.

You may also contact the Registrar's Office, email is preferred at qccreg [at] qcc.mass.edu or call the IT Service Desk at 508.854.4427 (You must know your Student ID number).

e.g. John Smith - Qmail user name is jsmith [at] qmail.qcc.edu

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website 

We recommend that you test your QMail access one week prior to classes starting.

The Q is Quinsigamond Community College's secure website or portal. Think of it as the gateway to the college; it's the one stop which allows current students and faculty the ability to access their personal college information twenty-four hours a day, seven days a week, 365 days a year.

Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC via email or mail.

You can reset your password to The Q, but you need to have access to your Qmail to do so.

If you don’t have your login information, contact the Registrar’s Office, or via email qccreg [at] qcc.mass.edu. Their office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. 

Please note that the Registrar’s Office will not release this information over the telephone.

The login page for The Q is accessible through any internet browser.  At this time we recommend Firefox (or Chrome) as your internet browser. Visit The Q

For more information on The Q, visit The Q help section.

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help Website 

We recommend that you test your access to "the Q" one week prior to classes starting.

Blackboard is the College’s Learning Management System which provides tools for teaching online as well as for on ground courses. All QCC courses have a Blackboard shell that may be used for handouts, online discussion, testing, group work, assignment submission, and grading. 

To log into Blackboard Learn simply click on the Blackboard icon after you log into The Q.

For more information on how to use Blackboard Learn, contact the General Academic Areas Tutoring Center.

  • Phone Number: 508.854.4279
  • Email: gaa [at] qcc.mass.edu
  • GAA website

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website

Courses will not be available until September 8, 2020 but we recommend that you test your access to Blackboard one week prior to classes starting.

Your class may require your attendance in a virtual classroom. If it does, you may need to use one of these two tools: Blackboard Collaborate or Zoom.

Blackboard Collaborate is part of the Blackboard Learn system. Your instructor will make the course room available at the required time. To access this virtual classroom, either follow the directions the instructor emailed to you, OR log into your Blackboard course and click on the "Bb Collaborate" link located on the left side course menu. For more information on Blackboard Collaborate, please visit the Blackboard Collaborate help section.

To access the Zoom virtual classroom, either follow the directions the instructor emailed to you, OR log into your Blackboard course and click on the "Zoom" link located on the left side course menu.  For more information on Zoom, please visit the Zoom help section.

For more information on how to use Blackboard Collaborate or Zoom, you can contact the Online Learning Coaches and/or the General Academic Areas Tutoring Center.

Online Learning Coaches

  • Email: OnlineCourseHelp [at] qcc.mass.edu   
  • Phone: 508.854.7455 (this is a landline and does not accept texts)
  • Text: 774.502.9469 (Ashley Bregman) or 774.502.9270 (Tricia LaFountaine)
  • Starfish: We are listed in your Success Network.  
  • Zoom: The Online Learning Coaches also are available to meet with students in Zoom by appointment. Contact them using one of the methods listed above to schedule a time.    

General Academic Areas Tutoring Center

  • Phone Number: 508.854.4279
  • Email: gaa [at] qcc.mass.edu
  • GAA website

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website

We recommend that you test your camera and microphone one week prior to classes starting.

QCC Virtual Classroom Etiquette for Students

Here are things to think about and steps to follow as you attend your virtual classroom meetings. Following these do’s and don’ts will help you, your professor, and most of all your fellow classmates have a productive learning experience.

Starfish provides a tool that you can use to stay informed of your progress in courses, take action on flagged issues and referrals by viewing your Starfish folder and keep in touch with your personal "success team".

To access Starfish click on the Starfish option  on the menu bar across the top of your screen.

How can I learn more about Starfish?  For more information on how to use Starfish, review the Student Guide

We recommend that you test your access one week prior to classes starting.

Yes you can! For information on how to get Microsoft products click here: https://www.qcc.edu/help/microsoft-products

Student Resources

For technical support, contact the IT Service Desk

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Visit the Help website