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If you are a Faculty/Staff member, please visit the Faculty & Staff FAQ page.

Blackboard

Blackboard is the College’s Learning Management System which provides tools for teaching online as well as for on ground courses. All QCC courses have a Blackboard shell that may be used for handouts, online discussion, testing, group work, assignment submission, and grading.

Your username is your Student ID and is the same as you The Q username. There is a single click login to Blackboard once logged in to The Q. The password may/can be the same password as your The Q password. If the password does not work, please contact the IT Service Desk at 508.854.4427.

Please view the How to Login to Blackboard job aid for detailed instructions.

Blackboard Learn support is available 24 hours per day, 7 days per week.

You can access our help by one of the following ways:

  1. You can use our Knowledge Base to search for an answer to your question.
  2. Review Blackboard Learn Help for Students.
  3. You can call the Help Desk (508-854-4427) and follow the prompts for Blackboard Help.
  4. You can email help [at] qcc.mass.edu from your school email address.

At this time, QCC recommends using Mozilla Firefox, available at the Firefox Website for both PCs and MACs.

For technical help or more information on operating systems and download links to browsers and plugins for Blackboard see this Blackboard Help page.

Course enrollments are uploaded to Blackboard daily. If you have added or dropped courses, wait 24 hours before contacting the Help Desk. If your course list is still incorrect after that time, then contact the IT Help Desk.

Contact your instructor. Your instructor controls the availability of all course content.

Unfortunately, the information is probably lost permanently and you will need to recreate it. Contact your instructor immediately.

Here are some reasons why you may have been kicked out:

  • The internet connection dropped.
  • The browser was refreshed.
  • Your browser timed out due to inactivity. Blackboard has a security setting that logs you out if it doesn't receive any input for a period of time. Note: Typing into a text box doesn't count as activity. Saving periodically does count. Save frequently.

These tips might help to prevent future issues:

  • Use a wired connection if possible when taking a test. Wireless internet connections are less reliable.
  • Do not refresh the browser page.
  • Do not close the browser window
  • Do not click the browser's back button.
  • If possible, type out the text in an external application like Notepad and then paste it into Blackboard Learn. Working offline first ensures that your work in progress will not be lost.
  • If you are working in assignments, save your work in progress. Saving often helps avoid any browser timeout issues.

Blackboard Learn doesn't keep a record of emails sent or received. To locate an email message you sent, do the following:

  • Student: Login to your Qmail account and check messages in the Sent folder
  • Faculty: Login to your QCC account and check messages in the Sent folder

Don't know where to start?

We can help! Schedule a Remote Learning Orientation with a Tutor in the General Academic Areas Tutoring Center!

  • Call us at 508.854.4279
  • Email us at gaa [at] qcc.mass.edu
  • Visit the GAA Website

From the Blackboard Learn website: "Blackboard measures and evaluates accessibility using two sets of standards: the WCAG 2.0standards issued by the World Wide Web Consortium(W3C) and Section 508 of the Rehabilitation Act issued in the United States [by the] federal government."

This is the Voluntary Product Accessibility Template (VPAT).

Screen Reader Tutorials for Blackboard Learn are available as well.

Privacy Policies
Pearson (5/15/2014)Turning Technologies (nd)
 McGraw Hill (4/2013)
Starfish (10/4/2013)      WileyPlus (2014)
 Cengage (nd)
YouTube (3/31/14 via Google)LinkedIn (10/23/14)
Vimeo (1/13)Pinterest (2014
Flickr (9/23/2014 via Yahoo)Google+ (3/31/14)
Twitter (9/08/14)Tumblr (1/27/14)
Slideshare (10/23/14 via LinkedIn)Instagram (1/19/2013 via Facebook)
Facebook (1/15)Blackboard (nd)
This table lists the privacy policies of commonly used applications for QCC courses. If the privacy policy you're looking for isn't included in this table, please contact your instructor for more information.

To succeed in an online course, you should:

  1. Know how to use Blackboard to contact your instructor and for discussions, assignments and tests.
  2. Be able to create, send and download emails, with and without attachments.
  3. Create, edit and submit word processing, spreadsheet and presentation files.
  4. Copy and paste
  5. Download, locate and install software applications and plug-ins.
  6. Some courses might also require the use of head sets and microphones or other course-specific software or peripherals.

Please see the attached How to Navigate your Blackboard Course. job aid for detailed instructions.

Please see the attached How to Submit Assignments in Blackboard job aid for detailed instructions.

Vea por favor el documento adjuntado  "Guía para los estudiantes: cómo enviar las tareas en Blackboard" para instrucciones detalladas.

Submitting an assignment on BB

Please see the attached How to Access Online Course and Support job aid for detailed instructions.

We have created a consolidated list which reflects some of the most commonly asked questions, click here to view.  It includes links to many different resources, including:

  •  Blackboard Help video links
  • Computer technical requirements
  • Internet browser resources
  • Where to get Office 365 for free if you are a current student!
  • QCC's Alden Library Research and LibGuides site
  • Netiquette & Communication
  • Accessibility links to publisher & tool providers (not all may be listed here, check with your instructor for course specific tools and applications)
  • Self Help FAQs (no login required)
  • 24/7 Blackboard Support - Call, Chat, or Submit a Ticket

We hope you find this resource useful!

For Students:

If your instructor has informed you that you need to download and install the Respondus LockDown Browser (and Monitor) to take a test, click here to access a job aid with the download link and instructions.

For additional details and information, you may download the Respondus Student Quick Guide by clicking here.

For Instructors:

If you are just getting started using Respondus LockDown Browser in Blackboard for testing, click here to access a job aid to assist you in the process.

For additional details and infomation, you may download the Repondus Instructor Quick Guide by clicking here.

Troubleshooting Tips:

Click here to review some common issues and troubleshooting tips.

Review the feature overview document to learn the major features and functionality of the new Blackboard Content Editor (Nov. 2020).

Blackboard Content Editor - Updated Nov. 2020

Blackboard Ally is an integrated part of our learning management system (LMS) and helps build a more inclusive student experience by improving accessibility of content materials in Blackboard.
For more information, click the links below:

Students

 

Blackboard Collaborate

Are you someone who hasn't really had exposure to the Collaborate Ultra platform?  I would recommend you take a moment and watch this brief overview of Collaborate Ultra to get a feel for the tool.  Watch the Blackboard Collaborate Tour (02:12)
 

You can view the Collaborate Student guide

You can also view online information and help on Blackboard's website.

Blackboard Mobile

The Blackboard Mobile™ app takes interactive teaching and learning mobile, giving students and educators access to their courses, content and organizations on a variety of devices including iOS®, Android™, BlackBerry®, and webOS® smartphones. Presently, it is not available for Windows RT. You are able to purchase Blackboard Mobile™ Learn access to your Blackboard course.

The Blackboard Mobile™ Learn app is designed more for the student experience. Follow these steps if you would like to try it:

  1. Download the Blackboard Mobile app (iOS®, Android™, BlackBerry®, and webOS®) from the appropriate app store.
  2. In the Mobile Learn school search box, type "Quinsigamond Community College"
  3. Your username is your “The Q” username (example – 123456)
  4. Your password is most likely your “The Q” password. Reset your Blackboard password.

Go to the Blackboard Mobile web site to see the features available with Blackboard Mobile™ Learn.

The first thing to check is whether or not your Blackboard login works on a web browser. When you try to log in to your school's Blackboard site, are you able to login successfully, and then can you access your current classes?

I've successfully logged in on my web browser

Then those exact same credentials should work on the Blackboard Mobile Learn app. Please contact the Blackboard Support Team - make sure to include the URL of QCC's Blackboard site where you can login successfully!  We will start investigating your issue right away.

I can't login on my web browser

Then you won't be able to login to the app either. If this is the case, please reach out to QCC's IT Service Desk so we can help you with account issues like this.

You can learn how to use the Blackboard Mobile app and get technical assistance from the Blackboard Mobile App website.

Accessibility in the Blackboard Mobile App page provides information and a datasheet  (for Apple and Android devices). 

Class Help

To get set up with your online course products, there are a few things you’ll need first:

  • Your syllabus,  
  • Your textbook or e-book, and  
  • The access code that came with the book. This is usually sold with the book, either in physical or electronic format, but sometimes it does come separately.  
  • You also need to logon to your Blackboard course.  

After you have the items listed above and have logged onto your Blackboard course, check your syllabus to see exactly what steps your instructor wants you to follow. Also, on your syllabus you’ll usually be able to find the course code to register your product. If the course code isn’t on your syllabus, you haven’t received it from your instructor, or it’s not on any other course documents, contact your instructor to get the code.  

Once you have the course code, check the textbook/access code package for the instructions on how to register the product. (This information is usually on the access code package or on the back of the textbook, but it could be anywhere, including on the course syllabus or in your Blackboard course if the instructor listed the directions there).  

Now that you’ve got everything you need, follow these directions:  

  1. Go to the course product website listed on the access code. 
  2. Register with the website first if you’ve never used any product from them before. This will be another username and password to remember, so write it down somewhere you’ll remember it. It helps to have a password manager.  
  3. Now that you have a username and password and are logged in, look back at the syllabus (or wherever it’s listed) for the course code. Then use that to search for the course and material on the website.  
  4. Now that you’ve entered the course code, enter the access code you have for your particular textbook where is says to. This will give you access to the online material. 

You’re into the online course product now. Always make sure to FIRST check your syllabus or assignment directions or with your instructor if you have any questions about what work you need to do and when it is due. Don’t assume that you must complete every assignment listed in the online material; always check your syllabus and with your instructor first.  

This information is provided by the General Academic Areas Tutoring Center. For further assistance with products from specific publishers, such as Cengage, McMillan, McGraw Hill or Pearson, please logon to the General Academic Areas Tutoring Center in Blackboard. For instructions on how to access this, watch this video:

 

Healthy/Safe Employee

  • Effective July 6, Enrollment, Student Services, Advising and the QCC Bookstore will begin offering in-person services on-campus.
  • College employees may be asked to return to the office full-time as early as July 6. This return to in-person operation will prioritize student services in the Welcome Center and Student Success Center.  
  • All NUP/AFSCME/MCCC employees are expected to be fully back to in-person operations as of August 2. Should you have questions or concerns, speak to your supervisor.
  • The target date for all employees to fully return to campus is August 2. Managers will work with employees who have not been on campus to plan for them to gradually return to their on-site offices between July 6 – August 2.
  • All campus buildings will be open, resuming normal business hours.
  • Employees will no longer be required to notify Campus Police or Facilities prior to being on-site.
  • The self-checker should be completed daily before coming to campus.
  • Masks are required on campus while indoors
  • When parking on campus, current parking decals must visible on your windshield. To request a decal, complete the parking decal registration form
  • Do not return your laptop or college-issued phone at this time. Your supervisor will notify you when you will be required to return these items.
  • New office phones will be issued for those who brought their phones home. Check with your supervisor if you have any questions.

Changes will occur as QCC monitors guidance from authoritative sources (such as the CDC) as they are modified.

  • Considerations for the Fall 2021 semester continue to develop and are subject to change
  • The 15 Massachusetts community colleges are not mandating COVID-19 vaccines  for students, faculty, or staff at this time
  • It is essential to meet the needs of all of our students
    • They are often from the communities hit hardest by this pandemic
    • They face disproportionate access to the COVID-19 vaccine
  • Creating additional barriers for our students would go against our critically important mission of open access for all.

We will continue to encourage our college community to get vaccinated. Read the Statement from community college presidents to lean more.

Visit the CDC for updated information on vaccinations.

  • We are working to have vaccination clinics on campus this fall.
  • Information will be shared as it becomes available.
  • Vaccinations are available at most retail pharmacies throughout the state at no cost to patients.

QCC currently offers on-site, symptom free COVID-19 Testing. QCC COVID-19 PCR Testing is FREE! No appointment is necessary, just walk-in!

QCC Main Campus - 670 West Boylston Street, Athletic Center

  • Mon.: 1:00 p.m. - 5:00 p.m.
  • Thu.: 1:00 p.m. - 5:00 p.m.

QCC Healthcare & Workforce Development Center - 25 Federal Street, Room 115D

  • Tue.: 1:00 p.m. - 5:00 p.m.
  • Wed.: 1:00 p.m. - 5:00 p.m.
  • Fri.: 1:00 p.m. - 5:00 p.m.

More Testing Locations

  • Visit your office prior to August 2 to log in to your computer and make note of any technology or other needs you may have.
  • Follow your department guidelines for ordering supplies.
  • If you need assistance with your computer or other technology, email the help [at] qcc.mass.edu (Help Desk) as soon as possible.
  • IT is installing cameras in all offices this summer.
  • If you need additional equipment or support, email the help [at] qcc.mass.edu (Help Desk).

All students, staff, and faculty must wear a face covering on campus while indoors regardless of vaccination status. People who show no symptoms of illness may still be able to spread COVID-19. For individuals who are not fully vaccinated, the CDC advises the following:

  • Wear a face covering that covers your nose and mouth.
  • Stay 6 feet apart from others who don’t live with you.
  • Avoid crowds and poorly ventilated indoor spaces.
  • Wash your hands often with soap and water. Use hand sanitizer if soap and water aren’t available
  • Get tested if you have been exposed to or have symptoms associated with COVID-19.
  • Upgraded air conditioning and air handling/ventilation equipment with the highest level of filtration available as applicable, following CDC guidelines
  • Facilities continues to clean all offices and college spaces throughout the day and night
  • Installed additional hand sanitization stations in all offices and bathrooms, as well as throughout the main campus and all QCC locations
  • Updated signage reminding people to maintain good hygiene and wear face coverings as needed are posted throughout all QCC locations
  • Face coverings will be available to all employees, students, and visitors who are in need of a face covering and unable to bring their own. Face coverings are strongly recommended for those who are on-site and are not fully immunized with the COVID-19 vaccine or who are immunocompromised.
    • Contact Campus Police dispatch at 508.854.4221 for assistance.
    • Face Coverings are available between 8 a.m.-10 p.m. Monday through Friday. (Please note that the face coverings provided from Public Safety are in limited supply so please only request one if you have no other means in which to secure your own.)

Anyone who does not feel well should stay home and contact their supervisor for guidance. Reach out to your supervisor and if necessary, speak with HR if you need accommodations.

We understand that just as there was concern transitioning to remote work and instruction, there may be concern returning to in-person service and teaching. Our Employee Assistance Program provides videos and additional information to support your return to campus.

Webinars

Employees or students who present flu-like symptoms when they arrive at school or become sick during the day should be sent home. Employees and students who develop flu-like symptoms outside of school should notify their supervisor or professor (if needed) and stay home. If you are sick or have been exposed to someone who is, you should complete a health and safety intake form.

Let your supervisor know of your concerns so they may work with you on finding a solution.

QCC will resume its face-to-face courses in the Fall 2021 semester at approximately 75% capacity. We learned a lot during the COVID-19 pandemic about the needs of our students and will continue providing convenient, accessible learning and support opportunities in-person, and online.

We understand that coming back to in-person learning can be stressful. Videos and seminars will be posted to our Web site as it becomes available

Students may reach out to QCC’s Counseling and Wellness Office for additional assistance. 

QCC has and will continue to offer a robust schedule of real time remote and online course offerings. In fact, OnlineU.com has ranked our online Associate Degree programs 5th best in the country (1st among Community Colleges) for best return on investment!

Based on updated guidance from the State, we anticipate class size remaining as it was pre-pandemic.

Yes! We are still able to provide students with emergency funds through our Student Emergency Fund, as well as state and federal emergency aid. Students should visit Student Emergency Aid for additional information. 

QCC Facilities upgraded select door hardware throughout the campus. If your office received an updated lock, an email was sent with information on how to request a new key. If you need assistance unlocking your door, please contact Facilities at 508.854.7400 or Campus Police at 508.854.4221. To request a new key, complete the Key Request Form.

If you feel your office’s water cooler requires maintenance or cleaning, contact WB Mason for assistance.

If you need assistance replacing the water bottle itself, or if you need to have the cooler moved, contact facilities [at] qcc.mass.edu (Facilities)

Healthy/Safe Student

Changes will occur as QCC monitors guidance from authoritative sources (such as the CDC) as they are modified.

  • Considerations for the Fall 2021 semester continue to develop and are subject to change
  • The 15 Massachusetts community colleges are not mandating COVID-19 vaccines  for students, faculty, or staff at this time
  • It is essential to meet the needs of all of our students
    • They are often from the communities hit hardest by this pandemic
    • They face disproportionate access to the COVID-19 vaccine
  • Creating additional barriers for our students would go against our critically important mission of open access for all.

We will continue to encourage our college community to get vaccinated. Read the Statement from community college presidents to lean more.

Visit the CDC for updated information on vaccinations.

  • We are working to have vaccination clinics on campus this fall.
  • Information will be shared as it becomes available.
  • Vaccinations are available at most retail pharmacies throughout the state at no cost to patients.

QCC currently offers on-site, symptom free COVID-19 Testing. QCC COVID-19 PCR Testing is FREE! No appointment is necessary, just walk-in!

QCC Main Campus - 670 West Boylston Street, Athletic Center

  • Mon.: 1:00 p.m. - 5:00 p.m.
  • Thu.: 1:00 p.m. - 5:00 p.m.

QCC Healthcare & Workforce Development Center - 25 Federal Street, Room 115D

  • Tue.: 1:00 p.m. - 5:00 p.m.
  • Wed.: 1:00 p.m. - 5:00 p.m.
  • Fri.: 1:00 p.m. - 5:00 p.m.

More Testing Locations

All students, staff, and faculty must wear a face covering on campus while indoors regardless of vaccination status. People who show no symptoms of illness may still be able to spread COVID-19. For individuals who are not fully vaccinated, the CDC advises the following:

  • Wear a face covering that covers your nose and mouth.
  • Stay 6 feet apart from others who don’t live with you.
  • Avoid crowds and poorly ventilated indoor spaces.
  • Wash your hands often with soap and water. Use hand sanitizer if soap and water aren’t available
  • Get tested if you have been exposed to or have symptoms associated with COVID-19.

QCC will resume its face-to-face courses in the Fall 2021 semester at approximately 75% capacity. We learned a lot during the COVID-19 pandemic about the needs of our students and will continue providing convenient, accessible learning and support opportunities in-person, and online.

QCC has and will continue to offer a robust schedule of real time remote and online course offerings. In fact, OnlineU.com has ranked our online Associate Degree programs 5th best in the country (1st among Community Colleges) for best return on investment!

Based on updated guidance from the State, we anticipate class size remaining as it was pre-pandemic.

Yes! We are still able to provide students with emergency funds through our Student Emergency Fund, as well as state and federal emergency aid. Students should visit Student Emergency Aid for additional information. 

Yes! The QCC Food Pantry and Resource Center will continue to assist students in need. Over the coming months we will be expanding the size of the food pantry, adding new state-of-the-art software and a commercial refrigeration equipment. To learn more visit, QCC Food Pantry and Resource Center.

Healthy/Safe Update

A few important items to note:

  • Effective July 6, Enrollment, Student Services, Advising and the QCC Bookstore will begin offering in-person services on-campus.
  • College employees may be asked to return to the office full-time as early as July 6. This return to in-person operation is primarily focused on the Welcome Center and Student Success Center.
  • As of July 6, all campus buildings will be open, resuming normal business hours. Employees will no longer be required to notify Campus Police or Facilities prior to being on-site. Additionally, the self-checker will no longer be required.
  • Social distancing and the wearing of face coverings are strongly recommended for those who are on-site and are not fully immunized with the COVID-19 vaccine or are immunocompromised.
  • The target date for all employees to fully return to campus is August 2. Managers will work with employees who have not been on campus to plan for them to gradually return to their on-site offices between July 6 – August 2.
  • All NUP/AFSCME/MCCC employees are expected to be fully back to in-person operations no later than August 2. Should you have questions or concerns, please speak to your supervisor.
  • More information will be shared as it becomes available.

Welcome Back Wyvern nation!

QCC students:

As you prepare to come to QCC’s campus for classes or to receive registration or other in-person support, we want to make sure you are aware of a few changes that will begin on August 2.

As you may know, the CDC has changed the face covering guidelines, as a result of the spread of the COVID-19 Delta variant. Although most of Massachusetts and our community are not in the CDC’s designated high level of transmission area, in an abundance of caution we are proactively requiring that everyone (those who are vaccinated or unvaccinated) wear face coverings indoors in all campus and satellite locations until further notice.

Due to the fast-changing nature of this new nationwide surge, we will continue to monitor the trends to reevaluate our safety protocols as we enter our Fall semester. We will continue to monitor the impact of COVID-19 in our community, and will continue to follow the guidance of medical experts. 

As always, your health and the health of our community is of the utmost importance. The College has worked diligently to provide a safe environment in which to learn. Our efforts to support our return to campus include:

  • Upgraded air conditioning and air handling/ventilation equipment with the highest level of filtration available as applicable, following CDC guidelines.
  • Continued cleaning of all offices and college spaces throughout the day and night
  • Installed additional hand sanitization stations in all offices and bathrooms, as well as throughout the main campus and all QCC locations
  • Updated signage reminding people to maintain good hygiene and wear face coverings are posted throughout all QCC locations
  • Developed a new Web site, QCC.edu/HealthySafeCampus to communicate information and updates as applicable.
  • Face coverings will be available to all employees, students, and visitors who are in need of a face covering and unable to bring their own.
    • Contact Campus Police dispatch at 508.854.4221 for assistance.
    • Face Coverings are available between 8 a.m.-10 p.m. Monday through Friday. (Please note that the face coverings provided from Public Safety are in limited supply so please only request one if you have no other means in which to secure your own.)

Vaccines

We continue to strongly recommend that everyone get the COVID-19 vaccine. Vaccines are safe and effective and readily available at all retail pharmacies throughout the Commonwealth.

The 15 Massachusetts community colleges are not mandating COVID-19 vaccines for students, faculty, or staff at this time

  • It is essential to meet the needs of all of our students
    • They are often from the communities hit hardest by this pandemic
    • They face disproportionate access to the COVID-19 vaccine
  • Creating additional barriers for our students would go against our critically important mission of open access for all.

Please read the statement from community college presidents to learn more, and visit the CDC for updated information on vaccinations.

QCC President and Vice Presidents

Our Fall 2021 semester begins in just a few weeks on September 8. We are excited to provide courses on campus this Fall, and look forward to the return of in-person student life, academic, and athletic activities.

We are cognizant of the nationwide spread of the COVID-19 Delta variant and the challenges it is causing in many communities throughout the country. While most of Massachusetts and our community are not in the CDC’s designated highest level  areas of transmission, our community is an area of elevated transmission. QCC is committed to implementing protocols that provide a safe environment in which we can work and learn. We continue to communicate with local, State, and Federal health agencies to receive up-to-date, accurate information and guidance to help inform our decisions.

The following safety protocols are effective immediately:

Face Coverings

  • Face coverings are required indoors at all QCC Campus and Satellite locations. (currently in effect)
  • Faculty, staff, students and visitors are required to bring and wear their own face coverings.
  • Face coverings are available to all employees, students, and visitors who are in need of a face covering and unable to bring their own.
    • Contact Campus Police dispatch at 508.854.4221 for assistance.
    • Face Coverings are available between 8:00 a.m. - 10:00 p.m. Monday through Friday. (Please note that the face coverings provided from Public Safety are in limited supply so please only request one if you have no other means in which to secure your own.)

Campus Wellness

  • All faculty, staff, students and visitors must complete the COVID-19 Self-Checker prior to coming to campus. Individuals with any upper respiratory symptoms similar to a cold, flu or COVID-19 should not come on-site to any location.
  • Faculty, staff, or students who are staying home due to symptoms, concerns, or diagnoses of Coronavirus/COVID-19 should complete the Health and Safety Intake Form. This form will be kept strictly confidential, but you will be contacted by a representative from the College’s Emergency Management Team.

Classrooms

Every classroom will receive the following:

  • Hand sanitizer dispensers
  • Cleaning/disinfecting spray and paper towels (or disinfecting wipes)
    • Phone number and information to order refills are on every cleaning station
  • Classrooms and public areas on campus will be cleaned more frequently. An additional “COVID shift” has been added to thoroughly clean classrooms at night.

Campus Bookstore

  • The QCC Campus Bookstore will use EZQ to schedule appointments for students to pick up books to limit the number of people in line at any given time.

Campus Facilities

  • Air conditioning and air handling/ventilation equipment has been upgraded with the highest level of filtration available as applicable, following CDC guidelines.
  • All offices, classrooms and college spaces will receive more frequent cleanings throughout the day and night. An additional “COVID shift” has been added to thoroughly clean classrooms at night
  • Hand sanitization stations have been added to all public offices, classrooms and bathrooms, as well as in high traffic locations throughout our main campus and all QCC locations
  • Updated signage reminding people that face coverings are required indoors and to maintain proper hygiene is posted throughout all QCC locations

Campus Communications

  • At the start of the Fall semester, volunteers will walk around our main campus and all QCC locations to provide gentle reminders that face coverings are required while indoors.
  • A new Web site, QCC.edu/HealthySafeCampus, is available to communicate information and updates as applicable.
  • The COVID-19 Testing Dashboard continues to be active and available to inform the College community of the number of individuals who have tested positive for COVID-19 and have been on campus.
  • Updated signage reminding people that face coverings are required indoors and to maintain proper hygiene is posted throughout all QCC locations

Vaccines

The 15 Massachusetts Community Colleges, including QCC, continue to strongly recommend that everyone get the COVID-19 vaccine. Vaccines are free, safe, effective and readily available at all retail pharmacies throughout the Commonwealth.

We must all work together to support one another and our students to ensure we have a safe and successful semester. We will continue to communicate updates and information as applicable. Visit QCC.edu/HealthySafeCampus and be sure to check your email regularly to stay informed.

We look forward to seeing you this Fall.

QCC President and Vice Presidents

Please note: We are continuously evaluating our COVID-19 safety protocols. As always, we will follow city, state, and national safety guidance. Protocols that govern facial coverings, social distance, and other safety requirements may change based on our assessment of the current relevant guidance during any term or semester.  All visitors and members of the QCC community will be required to follow all safety protocols required by the College when coming to Campus or to an offsite sponsored activity.

In order to minimize crowding during this time of substantial COVID-19 transmission, space will be limited in the QCC Bookstore in the Administration Building on QCC’s West Boylston Street campus.

Please consider ordering and receiving your books online utilizing the free shipping options available.

Free shipping! All online orders of books or course materials for the Fall 2021 semester will ship free to your home.

If you must pick up your books and other supplies in-person, please make an appointment to enter the QCC Bookstore using QCC’s new EZQ system. EZQ is easy to use and saves time! There are 3 easy ways to get in line (choose one) to pick up your books:

  1. Text "quinsig" to 508.315.6028
  2. WebGet in line online
  3. Mobile App: Download the QCC Mobile app and click on EZQ

Good morning,

I want to thank each of you for being a part of our QCC community.  Your commitment to a better life through higher education is admirable, and I applaud you for your steadfast dedication to your studies.

Today, in light of the ongoing public health concerns and current guidance from the Centers for Disease Control and Prevention (CDC), we will require all students, faculty and staff to be fully vaccinated by January 2022. 

Students who seek to register for courses that do not include any in-person component, and who do not plan to come on campus for any reason for the Spring 2022 semester, will not be required to provide documentation of vaccination.

Our number one goal is the safety of our college community, while ensuring vaccination status is not a barrier to students in their quest for a higher education. I believe we can do this with everyone’s help and I thank you all in advance for your support.

In the coming weeks we will be offering more information on the vaccine requirement process, on-campus vaccine clinics, and other information as it becomes available.

I encourage you to read the statement from all 15 community college presidents below.

“During the last 18 months, the Massachusetts Community Colleges have prioritized the health and safety of our communities while also recognizing that many of our students have been disproportionally impacted by the COVID-19 pandemic. While a significant number of students, faculty, and staff are already vaccinated or are in the process of becoming vaccinated, the 15 colleges are seeking to increase the health and safety of the learning and working environment in light of the ongoing public health concerns and current guidance from the Centers for Disease Control and Prevention (CDC).

With the number of new cases of COVID-19 across the Commonwealth in unvaccinated populations, the increased access and availability of vaccines in the Commonwealth, the Food & Drug Administration’s full and pending approval of available vaccines, and CDC guidance that the COVID-19 vaccine has been proven to be extremely safe and highly effective at preventing infection, severe disease, hospitalization, and death, the Presidents of all 15 Massachusetts Community Colleges announced today that they will require students, faculty and staff to be fully vaccinated by January 2022.

Students who seek to register for courses that do not include any in-person component, and who do not plan to come on campus for any reason for the Spring 2022 semester, will not be required to provide documentation of vaccination.

As participants in the White House’s COVID-19 College Vaccine Challenge, the Massachusetts Community Colleges will continue to make vaccine clinics available on site. Further, the Massachusetts Community Colleges are committed to ensuring vaccination status is not a barrier to students and will continue offering a range of virtual learning opportunities and services.This vaccine requirement is aimed at ensuring the safest learning and working environment possible for the more than 135,000 students we educate and train each year as well as our staff and faculty. Additional details about implementation will be forthcoming.”

Infobase

Infobase Learning Cloud (formerly Hoonuit & Atomic Learning) is an online technology training and professional development tool for students and educators. Infobase Learning Cloud provides a wide variety of training, more than 1,600 courses, including 100,000 videos across 50+ topics. 
These are integrated with Blackboard so that instructors may link presentations on topics such as incorporating quotations in essays and citing sources. 

  1. Login to Blackboard and click on the "Bb Support" tab, this will open the Help page and another menu will appear as shown below. 
  2. Click the Infobase Learning Cloud tab as shown below.  
  3. Click on the Infobase Learning Cloud icon for automatic login and search the video tutorials.

Infobase Learning Cloud

If you have tried to access Infobase Learning Cloud and receive an error message, please fill out the "Submit a Question" form below or contact the IT Service Desk.

You can get technical help for Infobase Learning Cloud from the Home Page Help link.  When in the Infobase website, click on the arrow next to your name in the upper right hand corner,. Click on Help in the list.

infobase-help.jpg

From the Infobase website:

Infobase considers accessibility a very important aspect of maintaining our solutions. We take our commitment to accessibility seriously, and are constantly striving to further enhance the usability of our site and resources.

Not only do we provide closed captioning on our videos, the Infobase website is routinely audited by a 3rd party accessibility service, and is compliant with Section 508 and the Web Content Accessibility Guidelines (WCAG 2.0) in accordance with our Voluntary Product Accessibility Template (VPAT) and WCAG Support Statement.

For detailed documentation, view our...

Beyond compliance, we also offer online training materials focus on helping schools, colleges and universities ensure the accessibility of their instructional materials through training on assisted devices such as Dragon Naturally Speaking or JAWS, as well as accessibility features of Windows, Microsoft Office applications, and others.

IT Service Desk

  • Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC.
  • If you don’t have your login information, contact the Registrar’s Office.
  • If you need help resetting your password please contact the IT Service Desk or call 508.854.4427. Give them your name, your phone number or email address, your id number and a brief description of your problem. Mention that you have a portal problem. Do not send your password.

Your full student email address is your Qmail username.  You can find your username by logging into The Q. In the top right corner is a circle (Avatar) with either your ID picture or a person Icon, click on the circle then select “My Profile & Settings”.

Click on Contact Information (at left) > Email Addresses  - click the down arrow to view email address.

  • e.g. John Smith - Qmail user name is jsmith [at] qmail.qcc.edu

Your username is your Student ID and is the same as you The Q username. There is a single click login to Blackboard once logged in to The Q. The password may/can be the same password as your The Q password. If the password does not work, please contact the IT Service Desk at 508.854.4427.

Please view the How to Login to Blackboard job aid for detailed instructions.

The default password will be the first two letters of your last name, followed by the last four digits of your social security number, then the letters “Qc”. This password is all lowercase, except for the letter Q. If you are unable to login using this password, contact the IT Service Desk to have it reset.

You can try the Office 365 Community Forum.

You can also access Office 365 tutorials through Infobase Learning Cloud.

To access Infobase Learning Cloud, log in to Blackboard, then click on Bb Support at the top of the page, then Infobase Learning Cloud and the website will launch. Search for Office 365 to show the video tutorials.

Microsoft Office

For system requirements for Office please visit the official Microsoft Office website.

Office 2007, Office 2010, Office 365, or Office 2013 users can open documents created without any additional action. Customers using earlier versions of Office may need to download and install a compatibility pack.

If you are using Microsoft Office Word 2007 or Word 2010, you can open .docx or .docm files that were created in Word 2019, 2016 and 2013. However, a few newer features may not be supported in older versions or they may not be editable. For example, equations in later files are converted to images in earlier versions of Word, which can’t be edited.

Although people who use previous versions of Microsoft Office and have installed the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats, can open documents that are saved in the Microsoft Office Word 2007 format, they may not be able to change some items that were created by using new or enhanced features.

In newer versions of Microsoft Office - Word (2019, 2016 & 2013), you'll see the words [Compatibility Mode] next to the file name on the title bar. Compatibility Mode makes sure that no new features in Word 2019, 2016 or 2013 are available in the document, so that people using earlier versions of Word can work with it. You can work in Compatibility Mode or you can convert your document to the new format. To convert the document, click File>Info>Convert. Converting your document lets you use the new features, but people using earlier versions of Word might have difficulty editing certain parts of the document.

The ribbon is a set of toolbars at the top of the window in Office programs designed to help you quickly find the commands that you need to complete a task. You'll find some of the things that were previously on the ribbon available now under the File menu, including the Save and Options selections.

There are several ways that you can control the appearance of the ribbon: Auto-Hide Ribbon, Show Tabs, Show Tabs and Commands.

The ribbon can be minimized so that you only see the tab names and not the command groups and buttons. To always keep the ribbon minimized, right-click on a blank area of the ribbon, then select Collapse the Ribbon from the menu. (To revert this setting, click on one of the tabs, then right-click on a blank area of the ribbon and de-select Collapse the Ribbon from the menu.) You can also double-click on an active tab name to toggle this setting.

Click File > Print to see a print preview of the current document to the right of other useful print-related settings.

The right side of the window previews how the document will look when printed. Use the left side of the window to choose a printer or fine-tune settings — for example, to change from Portrait to Landscape, to change the paper size, or to print only the current page.

There are various icons and toolbars that will appear around the document to advance to another page, change the zoom level, and, in Excel, to show the margins so that column width can be changed. To set more print options, click the Page Setup link at the bottom of the left side of the window, below Settings.

Office 365 is a subscription based version of the Microsoft Office suite. It includes the latest full versions of Word, Excel, PowerPoint, Outlook, Publisher*, and Access* as well as cloud services and 1TB of OneDrive storage.

Faculty and Staff

You can obtain Office 365 directly through the Microsoft website. You'll be able to use Office 365 on up to FIVE devices/computers at a time. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Email address if you need to register.
  • Follow the instructions on the website.

 If you require assistance, these are your options:

  • If your password doesn’t work at the Microsoft site, you should go to SSRPM (Password Reset) and either enroll or reset your password.
  • If you have trouble loading onto your personal computer (not QCC owned), you can call 508.854.4427, select 2 then 3 for BlackBelt Technical support.

Students

For the web-based version of Office 365, you will need to know and have access to your QCC Student Email, Qmail. 
You can obtain Office 365 directly through the Microsoft website. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Student Email address as the username. Your default password has been sent to that Qmail email address in a separate email.
  • Once you login, you will be prompted to set up your password recovery questions and method. This only takes a minute! Follow the instructions on the website.
  • If you have not received the email or would like password assistance, please call the QCC Help Desk at 508.854.4427, press 1 then 4. We are available Monday -Friday 8am -5pm.

*Microsoft Publisher and Access for PC only.

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Publisher*
  • Access*
  • OneNote
  • TB of OneDrive Storage and more
  • * Publisher & Access are only included in the Windows Version

QCC has several video tutorial powered by Atomic Learning that are available to all students, staff, and faculty members. If this is your first time using Atomic Learning we recommend that you watch two short videos to learn about preferences available in Atomic Learning and how to search.

The attached file will review how to save a Microsoft Office word document when using Office 365 online, web-based version. This document will review your save options with a specific focus on saving files as docx and rtf, the two most common file formats at QCC. Click here to review the job aid.

Office 365

Office 365 is a subscription based version of the Microsoft Office suite. It includes the latest full versions of Word, Excel, PowerPoint, Outlook, Publisher*, and Access* as well as cloud services and 1TB of OneDrive storage.

Faculty and Staff

You can obtain Office 365 directly through the Microsoft website. You'll be able to use Office 365 on up to FIVE devices/computers at a time. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Email address if you need to register.
  • Follow the instructions on the website.

 If you require assistance, these are your options:

  • If your password doesn’t work at the Microsoft site, you should go to SSRPM (Password Reset) and either enroll or reset your password.
  • If you have trouble loading onto your personal computer (not QCC owned), you can call 508.854.4427, select 2 then 3 for BlackBelt Technical support.

Students

For the web-based version of Office 365, you will need to know and have access to your QCC Student Email, Qmail. 
You can obtain Office 365 directly through the Microsoft website. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Student Email address as the username. Your default password has been sent to that Qmail email address in a separate email.
  • Once you login, you will be prompted to set up your password recovery questions and method. This only takes a minute! Follow the instructions on the website.
  • If you have not received the email or would like password assistance, please call the QCC Help Desk at 508.854.4427, press 1 then 4. We are available Monday -Friday 8am -5pm.

*Microsoft Publisher and Access for PC only.

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Publisher*
  • Access*
  • OneNote
  • TB of OneDrive Storage and more
  • * Publisher & Access are only included in the Windows Version

You will need an Internet connection to download and install Office 365, to activate your Office 365 account, and manage your account. Once installed, you will be able to use the Office products offline. Some services, including accessing your OneDrive account, require you to be connected to the Internet.

You may install Office 365 on up to 5 PCs or MACs, as well as other Mobile Devices.

Your Office 365 subscription is valid for as a long as you are a student at Quinsigamond Community College. You may be required to re-verify your eligibility at any time. Once your subscription has expired, you will only be able to view, but not edit or create new documents. You will also no longer be able to access online services associated with your school email address.

Microsoft Office 365 ProPlus can be installed on Windows 8/8.1, Windows 10 and Mac OS 10.6.8 or later.

Students

For the web-based version of Office 365, you will need to know and have access to your QCC Student Email, Qmail. 
You can obtain Office 365 directly through the Microsoft website. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Student Email address as the username. Your default password has been sent to that Qmail email address in a separate email.
  • Once you login, you will be prompted to set up your password recovery questions and method. This only takes a minute! Follow the instructions on the website.
  • If you have not received the email or would like password assistance, please call the QCC Help Desk at 508.854.4427, press 1 then 4. We are available Monday -Friday 8am -5pm.

Faculty and Staff

Faculty & Staff can obtain Office 365 directly through the Microsoft website. You'll be able to use Office 365 on up to FIVE devices/computers at a time. Follow these steps:

  • Go to https://www.office.com/ and Sign in. Be sure to use your QCC Email address if you need to register.
  • Follow the instructions on the website.

 If you require assistance, these are your options:

  • If your password doesn’t work at the Microsoft site, you should go to SSRPM (Password Reset) and either enroll or reset your password.
  • If you have trouble loading onto your personal computer (not QCC owned), you can call 508.854.4427, select 2 then 3 for BlackBelt Technical support.

For additional training, students, staff and faculty can watch Infobase Learning Cloud video tutorials (formerly Hoonuit). These are available once logged into Blackboard by clicking on Bb Support at the top of the page, then Infobase Learning Cloud click on the link at the bottom and the website will launch. Search for Office 365 to show the video tutorials.

How to access Infobase Learning Cloud in Blackboard. Click on Bb Support and then click on Infobase Learning Cloud and the application will open.

You can try the Office 365 Community Forum.

You can also access Office 365 tutorials through Infobase Learning Cloud.

To access Infobase Learning Cloud, log in to Blackboard, then click on Bb Support at the top of the page, then Infobase Learning Cloud and the website will launch. Search for Office 365 to show the video tutorials.

Open Educational Resources

QCC uses the United Nations Educational, Scientific & Cultural Organization (UNESCO) definition of OER: “Open Educational Resources (OER) are teaching, learning and research materials in any medium – digital or otherwise – that reside in the public domain or have been released under an open license that permits no-cost access, use, adaptation and redistribution by others with no or limited restrictions"

Please visit the QCC Alden Library OER LibGuide for information about this topic. 

Qmail

Your full student email address is your Qmail username.  You can find your username by logging into The Q. In the top right corner is a circle (Avatar) with either your ID picture or a person Icon, click on the circle then select “My Profile & Settings”.

Click on Contact Information (at left) > Email Addresses  - click the down arrow to view email address.

  • e.g. John Smith - Qmail user name is jsmith [at] qmail.qcc.edu

You must go to the Registrar’s Office with a legal document (marriage certificate, divorce papers, etc) that states that your name has changed. At that time, you can ask that your Qmail username be changed.

Contact the IT Service Desk. Give them your Student ID, Qmail username, and any error message.

The default password will be the first two letters of your last name, followed by the last four digits of your social security number, then the letters “Qc”. This password is all lowercase, except for the letter Q. If you are unable to login using this password, contact the IT Service Desk to have it reset.

If you would like to receive your email on your phone, you will need to either use the Gmail app included on most android phones, or access it on your iPhone through settings and adding a Google email account. If you need assistance getting this setup, contact the IT Help Desk.

To forward your Qmail account to your personal email follow these steps;

1) Log in to your Qmail from The Q.

Tip: Forgot your Qmail Username? Click on "Personal Info" next to your name after you login to The Q to view your full Qmail username.

2) Click on the Settings icon at the top right (Gear) and select Settings from the drop-down menu.

3) Click the Forwarding and POP/IMAP tab

4) Click the Add a forwarding address button

5) Enter the email address you wish to forward your Qmail to and click Next.

Tip: Send yourself a test email to your Qmail address to make sure forwarding is working properly.

Please see the attached How to Access Qmail job aid for detailed instructions.

Remote Instruction

When classes cannot be held face-to-face, the college president may direct faculty to use remote instructional methodologies in order to continue instruction. Remote instruction represents a temporary shift of instruction from meeting face to face to using technology tools such as email, discussion boards, video classes/conferences.

  • Online Remote: This instruction is provided by your professor through a web-based learning management system and is not held in real time. Students interact with their faculty and classmates and participate in activities, and complete assignments working on their own time while meeting course due date requirements throughout the semester. It’s important to note that class meetings are not held in real time. Online remote courses are set up with assignments and activities that must be completed by certain due dates. Students will not see days or times when selecting courses.
  • Real Time Remote: This instruction is provided through a live, virtual class experience for the hours assigned by the faculty. Students will access their class via the internet through a link that will be provided by the instructor. Faculty may reduce some virtual live instruction time to provide students an opportunity to work on class assignments during course time. Students will see all day and time remote meeting times when selecting courses, during which they must be available to participate.
  • Hybrid: Hybrid classes provide some of the instruction in a remote modality via the internet and some instruction in person, on campus. These courses are for certain clinical, lab or practicum experiences. The number of on campus meetings will vary for each course. Students will see the days and times they need to come to campus when selecting courses, which they must be available to attend

Don't know where to start?

We can help! Schedule a Remote Learning Orientation with a Tutor in the General Academic Areas Tutoring Center!

  • Call us at 508.854.4279
  • Email us at gaa [at] qcc.mass.edu
  • Find us on the Web at www.QCC.edu/GAA

For more in-depth assistance contact an Online Learning Coach

Online Learning Coaches are here to help you succeed in classes at QCC. Please use one of our contact methods listed below if you need help with any of the following: 

  • help navigating your Blackboard course 
  • accessing course materials 
  • accessing and/or submitting assignments 
  • logging onto your Zoom or Collaborate course 
  • using Zoom, Collaborate, Blackboard, Starfish, The Q, Qmail or other online tools 

If you need assistance from an Online Learning Coach, use these contact options: 

Email: OnlineCourseHelp [at] qcc.mass.edu  
Phone: 508.854.7455 
Starfish: We are listed in your success network. 

Does your system meet the minimum computer requirements? (Click here for minimum requirements).

I need to purchase a new system, what should I buy? (Click here for minimum requirements).

Is there financial assistance available? (Click here for emergency Assistance Grants)

How do I get Access to the Internet? (Click here for more information)

Can I get Financial Assistance for Internet access? (Click here for more information)

The college provides access to The Q (personal portal), Qmail (College email), Blackboard Learn (our learning management system), and Starfish (Communicate and monitor your progress) to all credit students. We recommend that you log into all college systems 7 days before classes start to ensure everything is working. 

Tour of the QCC Suite of Online Tools!

At QCC, our student email system is powered by Google and our Faculty and Staff email is powered by Microsoft Outlook. Both systems are accessible from off campus and also allow you to receive email on your phone. 

Your full student email address is your Qmail username. You can find your username by logging into The Q. Where it displays "Welcome back your name..." in the top right, click “My Profile & Settings”

Click on Contact Information > Email Addresses  click the down arrow to view email address.

You may also contact the Registrar's Office, email is preferred at qccreg [at] qcc.mass.edu or call the IT Service Desk at 508.854.4427 (You must know your Student ID number).

e.g. John Smith - Qmail user name is jsmith [at] qmail.qcc.edu

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website 

We recommend that you test your QMail access one week prior to classes starting.

The Q is Quinsigamond Community College's secure website or portal. Think of it as the gateway to the college; it's the one stop which allows current students and faculty the ability to access their personal college information twenty-four hours a day, seven days a week, 365 days a year.

Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC via email or mail.

You can reset your password to The Q, but you need to have access to your Qmail to do so.

If you don’t have your login information, contact the Registrar’s Office, or via email qccreg [at] qcc.mass.edu. Their office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. 

Please note that the Registrar’s Office will not release this information over the telephone.

The login page for The Q is accessible through any internet browser.  At this time we recommend Firefox (or Chrome) as your internet browser. Visit The Q

For more information on The Q, visit The Q help section.

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help Website 

We recommend that you test your access to "the Q" one week prior to classes starting.

Blackboard is the College’s Learning Management System which provides tools for teaching online as well as for on ground courses. All QCC courses have a Blackboard shell that may be used for handouts, online discussion, testing, group work, assignment submission, and grading. 

To log into Blackboard Learn simply click on the Blackboard icon after you log into The Q.

For more information on how to use Blackboard Learn, contact the General Academic Areas Tutoring Center.

  • Phone Number: 508.854.4279
  • Email: gaa [at] qcc.mass.edu
  • GAA website

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website

Courses will not be available until September 8, 2020 but we recommend that you test your access to Blackboard one week prior to classes starting.

Your class may require your attendance in a virtual classroom. At QCC there are two tools you may need to know, Blackboard Collaborate and Zoom.

Blackboard Collaborate is part of the Blackboard Learn system. You're instructor will make the course room available at the required time. To access the virtual classroom, log into Blackboard and click on the VIrtual Meeting link located on the left of the course page. For more information on Blackboard Collaborate visit the Blackboard Collaborate help section.

Zoom can be accessed from within Blackboard or by a link supplied by you professor. For more information on Zoom, visit the Zoom meeting help website.

For more information on how to use Blackboard Collaborate or Zoom, contact the General Academic Areas Tutoring Center.

  • Phone Number: 508.854.4279
  • Email: gaa [at] qcc.mass.edu
  • GAA website

For technical support, contact the IT Service Desk, Technical Support:

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website

We recommend that you test your camera and microphone one week prior to classes starting.

QCC Virtual Classroom Etiquette for Students

Here are things to think about and steps to follow as you attend your virtual classroom meetings. Following these do’s and don’ts will help you, your professor, and most of all your fellow classmates have a productive learning experience.

Starfish provides a tool that you can use to stay informed of your progress in courses, take action on flagged issues and referrals by viewing your Starfish folder and keep in touch with your personal "success team".

To access Starfish click on the Starfish option  on the menu bar across the top of your screen.

How can I learn more about Starfish?  For more information on how to use Starfish, review the Student Guide

We recommend that you test your access one week prior to classes starting.

What you need:

  • Your syllabus (to reference your course and section number)
  • A course ID number (provided by your professor, usually on your syllabus)
  • Your access code (on the course materials you purchased)
  • Navigate to the product page, as instructed by your professor. This is usually provided on your syllabus.
  • Click on any option where it says “Register.”
  • Enter the information as it asks you to. This might include your name, your course and section number, your course ID number, and your access code. You may also have to sign up with a username and a password.

If you have issues with your username and password, contact the product company’s customer support line. If you need a course ID, contact your professor,

Make an appointment at the General Academic Areas Tutoring center by emailing  gaa [at] qcc.mass.edu or calling 508.854.4279

Contact Cengage Directly: https://cengage.force.com/s/

Yes you can! For information on how to get Microsoft products click here: https://www.qcc.edu/help/microsoft-products

What you need:

  • Your syllabus (to reference your course and section number)
  • A course ID number (provided by your professor, usually on your syllabus)
  • Your access code (on the course materials you purchased)
  • Navigate to the product page, as instructed by your professor. This is usually provided on your syllabus.
  • Click on any option where it says “Register.”
  • Enter the information as it asks you to. This might include your name, your course and section number, your course ID number, and your access code. You may also have to sign up with a username and a password.

 If you have issues with your username and password, contact the product company’s customer support line. If you need a course ID, contact your professor,

Make an appointment at the General Academic Areas Tutoring center by emailing  gaa [at] qcc.mass.edu or calling 508.854.4279

Contact McGraw Hill Connect Support Directly

What you need:

  • Your syllabus (to reference your course and section number)
  • A course ID number (provided by your professor, usually on your syllabus)
  • Your access code (on the course materials you purchased)
  • Navigate to the product page, as instructed by your professor. This is usually provided on your syllabus.
  • Click on any option where it says “Register.”
  • Enter the information as it asks you to. This might include your name, your course and section number, your course ID number, and your access code. You may also have to sign up with a username and a password.

 If you have issues with your username and password, contact the product company’s customer support line. If you need a course ID, contact your professor,

For General help with Pearson products: https://www.pearsonmylabandmastering.com/northamerica/students/support/index.html

For MyMathLab make an appointment with the Math Center by emailing MathCenter [at] qcc.mass.edu or calling 508.854.7523

For all other Pearson Products  Make an appointment at the General Academic Areas Tutoring center by emailing  gaa [at] qcc.mass.edu or calling 508.854.4279

Student Resources

For technical support, contact the IT Service Desk

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Visit the Help website

Online Learning Coaches are here to help you succeed in classes at QCC. Please use one of our contact methods listed below if you need help with any of the following: 

  • help navigating your Blackboard course 
  • accessing course materials 
  • accessing and/or submitting assignments 
  • logging onto your Zoom or Collaborate course 
  • using Zoom, Collaborate, Blackboard, Starfish, The Q, Qmail or other online tools 

If you need assistance from an Online Learning Coach, use these contact options: 

Email: OnlineCourseHelp [at] qcc.mass.edu  
Phone: 508.854.7455 
Starfish: We are listed in your success network. 

Respondus Lockdown Browser

To see the current system requirements for Lockdown Browser, visit the Respondus System Requirements page.

If you are required to install LockDown Browser, you should only use the download link provided to you by your instructor. 

Install Instructions 

Respondus LockDown Browser® is a custom browser that locks down the testing environment within a learning management system (Blackboard). LockDown Browser's name says it all: it "locks down" the browser on a computer or tablet. Students are unable to copy, print, access other applications, or visit other websites during an online exam.

Starfish

Starfish is an on-line early alert program and intervention tool to support student academic success. 

Faculty can inform students of their academic performance within a course by raising flags (concerns), kudos (praise), and referring students to support resources.  An automatic email is sent to the student and their assigned academic advisor.

Students can stay informed of their progress in courses and take action on flags and referrals by viewing your Starfish folder and reading your QMail.

For more information on how to use Starfish, review the Student Guide.

You can also view a video on YouTube (02:35) on "How to use Starfish" by clicking here."

Student Demo Series - Videos:

The Q

The Q is Quinsigamond Community College's secure website or portal. Think of it as the gateway to the college; it's the one stop which allows current students and faculty the ability to access their personal college information twenty four hours a day, seven days a week, 365 days a year.

The login page for The Q is accessible through any internet browser.  At this time we recommend Firefox (or Chrome) as as your internet browser.

  • Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC.
  • If you don’t have your login information, contact the Registrar’s Office.
  • If you need help resetting your password please contact the IT Service Desk or call 508.854.4427. Give them your name, your phone number or email address, your id number and a brief description of your problem. Mention that you have a portal problem. Do not send your password.

The QCC Alert Notification System allows you to receive a text message on your cell phone in case of a school emergency or school closing. To add or update your text messaging information, Login to The Q. At the top of the Welcome page, click on the “My QCC Alert Contact Info” link.

Login to The Q. Click on the My Academics tab. Click on My Registration. Click on the My Degree Audit link on the right. Select "What-If Degree Audit" if you want to run an audit for a major other than your currently elected major. If your major is Undeclared you also should select a "What-If Degree Audit," as you do not have any "Your Curriculum Requirements" degree audit until you have applied and received a letter of acceptance from the Admissions Office.

Login to The Q. Select Quick Links at the left of the page. Select “My Grade Report” at the bottom of the page. Select the Term, then click on “View Final Grade Report” or “View Midterm Grade Report”.

Please contact the Registrar's Office. You will need a photo ID.

If your student record is correct, but your Qmail name is incorrect (either the username or the viewable name), contact the IT Help Desk.

If any other information on The Q is misspelled or needs to be changed, you can update it by doing the following:  Click the Personal Info link next to your name. Click on the Biographical Info tab. Click on the pencil icon next to "Name, Address and Personal Details". Enter your changes, then Click [Submit]. Information will be updated within two to three business days.

To waive your health insurance online:

  • Go to www.QCC.mass.edu 
  • Select “The Q” (student/faculty portal) DO NOT LOG IN.
  • Select the link at the bottom of the page under Helpful Links: Health Insurance Waiver Form. This will bring you out of our system to the web site of Gallagher/Koster, the company that manages the health insurance.
  • All students must “Create an Account” before waiving the insurance. Using your student ID: If your student ID is less than 9 digits, please add “000” to the FRONT of the ID for a total of 9 digits. Ex: If your ID is 123456, it should be entered as 000123456
  • Once the “Account is Created”, go to the top left corner and click “Student Waive”
  • Click on “I want to waive” red button

Please read carefully and answer all the questions then click “Click to Continue On”. Now you are ready to waive the insurance.

Fill out the required fields and select “Submit”. Print “Confirmation Sheet” for your records.

ThinkingStorm

Please see QCC's job aid for detailed instructions.

How to Access ThinkingStorm Tutoring

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