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If you are a Faculty/Staff member, please visit the Faculty & Staff FAQ page.

Blackboard

Blackboard is the College’s Learning Management System which provides tools for teaching online as well as for on ground courses. All QCC courses have a Blackboard shell that may be used for handouts, online discussion, testing, group work, assignment submission, and grading.

Your username is your Student ID and should be the same password as your The Q password. If the password does not work, please contact the IT Service Desk at 508.854.4427.

Blackboard Learn support is available 24 hours per day, 7 days per week.

You can access our help by one of the following ways:

  1. You can use our Knowledge Base to search for an answer to your question
  2. You can submit a “help” ticket.  Please fill out the web form with as much information as possible.
  3. You can call the Help Desk (508-854-4427) and follow the prompts for Blackboard Help.
  4. You can Live Chat as well.

This Blackboard Handout also contains valuable support information.

At this time, QCC recommends using Mozilla Firefox, available at the Firefox Website for both PCs and MACs.

For technical help or more information on operating systems and download links to browsers and plugins for Blackboard see this Blackboard Help page.

Course enrollments are uploaded to Blackboard daily. If you have added or dropped courses, wait 24 hours before contacting the Help Desk. If your course list is still incorrect after that time, then contact the IT Help Desk.

Contact your instructor. Your instructor controls the availability of all course content.

Unfortunately, the information is probably lost permanently and you will need to recreate it. Contact your instructor immediately.

Here are some reasons why you may have been kicked out:

  • The internet connection dropped.
  • The browser was refreshed.
  • Your browser timed out due to inactivity. Blackboard has a security setting that logs you out if it doesn't receive any input for a period of time. Note: Typing into a text box doesn't count as activity. Saving periodically does count. Save frequently.

These tips might help to prevent future issues:

  • Use a wired connection if possible when taking a test. Wireless internet connections are less reliable.
  • Do not refresh the browser page.
  • Do not close the browser window
  • Do not click the browser's back button.
  • If possible, type out the text in an external application like Notepad and then paste it into Blackboard Learn. Working offline first ensures that your work in progress will not be lost.
  • If you are working in assignments, save your work in progress. Saving often helps avoid any browser timeout issues.

Blackboard Learn doesn't keep a record of emails sent or received. To locate an email message you sent, do the following:

  • Student: Login to your Qmail account and check messages in the Sent folder
  • Faculty: Login to your QCC account and check messages in the Sent folder

Don't know where to start?

We can help! Schedule a Remote Learning Orientation with a Tutor in the General Academic Areas Tutoring Center!

  • Call us at 508.854.4279
  • Email us at gaa [at] qcc.mass.edu
  • Visit the GAA Website

From the Blackboard Learn website: "Blackboard measures and evaluates accessibility using two sets of standards: the WCAG 2.0standards issued by the World Wide Web Consortium(W3C) and Section 508 of the Rehabilitation Act issued in the United States [by the] federal government."

This is the Voluntary Product Accessibility Template (VPAT).

Screen Reader Tutorials for Blackboard Learn are available as well.

Privacy Policies
Pearson (5/15/2014)Turning Technologies (nd)
Internships (10/3/14 via Chegg)McGraw Hill (4/2013)
Starfish (10/4/2013)      WileyPlus (2014)
 Cengage (nd)
YouTube (3/31/14 via Google)LinkedIn (10/23/14)
Vimeo (1/13)Pinterest (2014
Flickr (9/23/2014 via Yahoo)Google+ (3/31/14)
Twitter (9/08/14)Tumblr (1/27/14)
Slideshare (10/23/14 via LinkedIn)Instagram (1/19/2013 via Facebook)
Facebook (1/15)Blackboard (nd)
This table lists the privacy policies of commonly used applications for QCC courses. If the privacy policy you're looking for isn't included in this table, please contact your instructor for more information.

To succeed in an online course, you should:

  1. Know how to use Blackboard to contact your instructor and for discussions, assignments and tests.
  2. Be able to create, send and download emails, with and without attachments.
  3. Create, edit and submit word processing, spreadsheet and presentation files.
  4. Copy and paste
  5. Download, locate and install software applications and plug-ins.
  6. Some courses might also require the use of head sets and microphones or other course-specific software or peripherals.

Please see the attached Qwickly Attendance job aid for detailed instructions.

Please see the attached How to Get Started in Blackboard Learn job aid for detailed instructions.

Please see the attached How to Navigate your Blackboard Course. job aid for detailed instructions.

Please see the attached How to Submit Assignments in Blackboard job aid for detailed instructions.

Please see the attached How to Access Online Course and Support job aid for detailed instructions.

We have created a consolidated list which reflects some of the most commonly asked questions, click here to view.  It includes links to many different resources, including:

  •  Blackboard Help video links
  • Computer technical requirements
  • Internet browser resources
  • Where to get Office 365 for free if you are a current student!
  • QCC's Alden Library Research and LibGuides site
  • Netiquette & Communication
  • Accessibility links to publisher & tool providers (not all may be listed here, check with your instructor for course specific tools and applications)
  • Self Help FAQs (no login required)
  • 24/7 Blackboard Support - Call, Chat, or Submit a Ticket

We hope you find this resource useful!

For Students:

If your instructor has informed you that you need to download and install the Respondus LockDown Browser (and Monitor) to take a test, click here to access a job aid with the download link and instructions.

For additional details and information, you may download the Respondus Student Quick Guide by clicking here.

For Instructors:

If you are just getting started using Respondus LockDown Browser in Blackboard for testing, click here to access a job aid to assist you in the process.

For additional details and infomation, you may download the Repondus Instructor Quick Guide by clicking here.

Troubleshooting Tips:

Click here to review some common issues and troubleshooting tips.

Blackboard Mobile

The Blackboard Mobile™ app takes interactive teaching and learning mobile, giving students and educators access to their courses, content and organizations on a variety of devices including iOS®, Android™, BlackBerry®, and webOS® smartphones. Presently, it is not available for Windows RT. You are able to purchase Blackboard Mobile™ Learn access to your Blackboard course.

The Blackboard Mobile™ Learn app is designed more for the student experience. Follow these steps if you would like to try it:

  1. Download the Blackboard Mobile app (iOS®, Android™, BlackBerry®, and webOS®) from the appropriate app store.
  2. In the Mobile Learn school search box, type "Quinsigamond Community College"
  3. Your username is your “The Q” username (example – 123456)
  4. Your password is most likely your “The Q” password. Reset your Blackboard password.

Go to the Blackboard Mobile web site to see the features available with Blackboard Mobile™ Learn.

The first thing to check is whether or not your Blackboard login works on a web browser. When you try to log in to your school's Blackboard site, are you able to login successfully, and then can you access your current classes?

I've successfully logged in on my web browser

Then those exact same credentials should work on the Blackboard Mobile Learn app. Please contact the Blackboard Support Team - make sure to include the URL of QCC's Blackboard site where you can login successfully!  We will start investigating your issue right away.

I can't login on my web browser

Then you won't be able to login to the app either. If this is the case, please reach out to QCC's IT Service Desk so we can help you with account issues like this.

You can learn how to use the Blackboard Mobile app and get technical assistance from the Blackboard Mobile App website.

Accessibility in the Blackboard Mobile App page provides information and a datasheet  (for Apple and Android devices). 

Hoonuit

Hoonuit provides a collection of products containing workshops, training tutorials, and assessment tools to support instruction. These are integrated with Blackboard so that instructors may link presentations on topics such as incorporating quotations in essays and citing sources. Tutorials cover over 250 software applications including MS Office and Blackboard.

Login to Blackboard and click on the "My Bb Help" tab, this will open the Help page and another menu will appear as shown below. 
Click the Hoonuit tab as shown below.

Click on the Hoonuit icon for automatic login to access and search the video tutorials.

If you have tried to access Hoonuit and receive an error message, please fill out the "Submit a Question" form below or contact the IT Service Desk.

This short video will show you how to search the Hoonuit Library.

Note: You must be logged in to Blackboard to access Hoonuit videos.

 

You can get technical help for Hoonuit from the Home Page Help link.

Next to your name in the upper right hand corner, click the arrow to show the menu.  Click on Help.

Alternately, you may go directly to their Help page by clicking here.

You can find tutorials at the Hoonuit website. You will need to login to Blackboard first.

From the Hoonuit website:

Hoonuit considers accessibility a very important aspect of maintaining our solutions. We take our commitment to accessibility seriously, and are constantly striving to further enhance the usability of our site and resources.

Not only do we provide closed captioning on our videos, the Hoonuit website is routinely audited by a 3rd party accessibility service, and is compliant with Section 508 and the Web Content Accessibility Guidelines (WCAG 2.0) in accordance with our Voluntary Product Accessibility Template (VPAT) and WCAG Support Statement.

For detailed documentation, view our...

Beyond compliance, we also offer online training materials focus on helping schools, colleges and universities ensure the accessibility of their instructional materials through training on assisted devices such as Dragon Naturally Speaking or JAWS, as well as accessibility features of Windows, Microsoft Office applications, and others.

IT Service Desk

  • Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC.
  • If you don’t have your login information, contact the Registrar’s Office.
  • Please note that the Registrar’s Office will not release this information over the telephone.
  • If you need help resetting your password please contact the IT Help Desk. Give them your name, your phone number or email address, your id number and a brief description of your problem. Mention that you have a portal problem. Do not send your password.

Your full student email address is your Qmail username.  You can find your username by logging into The Q. Where it displays "Welcome back your name..." in the top right, click “My Profile & Settings

Click on Contact Information > Email Addresses  click the down arrow to view email address.

  • e.g. John Smith - Qmail user name is jsmith [at] qmail.qcc.edu

Your username is your Student ID and should be the same password as your The Q password. If the password does not work, please contact the IT Service Desk at 508.854.4427.

The default password will be the first two letters of your last name, followed by the last four digits of your social security number, then the letters “Qc”. This password is all lowercase. If you are unable to login using this password, contact the IT Help Desk to have it reset.

You can try the Office 365 Community Forum.

You can also access Office 365 tutorials through Atomic Learning.

To access Atomic Learning, log in to Blackboard, then click on My Bb Help at the top of the page, then Atomic Learning - Launch Atomic Learning. Search for Office 365 to show the video tutorials.

Please note that Office 365 is provided through Kivuto at QCC.onthehub.com, and the college does not provide direct support for this product.

Microsoft Office

For system requirements for Office please visit the official Microsoft Office website.

Office 2007, Office 2010, Office 365, or Office 2013 users can open documents created without any additional action. Customers using earlier versions of Office may need to download and install a compatibility pack.

If you are using Microsoft Office Word 2007 or Word 2010, you can open .docx or .docm files that were created in Word 2019, 2016 and 2013. However, a few newer features may not be supported in older versions or they may not be editable. For example, equations in later files are converted to images in earlier versions of Word, which can’t be edited.

Although people who use previous versions of Microsoft Office and have installed the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats, can open documents that are saved in the Microsoft Office Word 2007 format, they may not be able to change some items that were created by using new or enhanced features.

In newer versions of Microsoft Office - Word (2019, 2016 & 2013), you'll see the words [Compatibility Mode] next to the file name on the title bar. Compatibility Mode makes sure that no new features in Word 2019, 2016 or 2013 are available in the document, so that people using earlier versions of Word can work with it. You can work in Compatibility Mode or you can convert your document to the new format. To convert the document, click File>Info>Convert. Converting your document lets you use the new features, but people using earlier versions of Word might have difficulty editing certain parts of the document.

The ribbon is a set of toolbars at the top of the window in Office programs designed to help you quickly find the commands that you need to complete a task. You'll find some of the things that were previously on the ribbon available now under the File menu, including the Save and Options selections.

There are several ways that you can control the appearance of the ribbon: Auto-Hide Ribbon, Show Tabs, Show Tabs and Commands.

The ribbon can be minimized so that you only see the tab names and not the command groups and buttons. To always keep the ribbon minimized, right-click on a blank area of the ribbon, then select Collapse the Ribbon from the menu. (To revert this setting, click on one of the tabs, then right-click on a blank area of the ribbon and de-select Collapse the Ribbon from the menu.) You can also double-click on an active tab name to toggle this setting.

Click File > Print to see a print preview of the current document to the right of other useful print-related settings.

The right side of the window previews how the document will look when printed. Use the left side of the window to choose a printer or fine-tune settings — for example, to change from Portrait to Landscape, to change the paper size, or to print only the current page.

There are various icons and toolbars that will appear around the document to advance to another page, change the zoom level, and, in Excel, to show the margins so that column width can be changed. To set more print options, click the Page Setup link at the bottom of the left side of the window, below Settings.

Office 365 is a subscription based version of the Microsoft Office suite. It includes the latest full versions of Word, Excel, PowerPoint, Outlook, Publisher*, and Access* as well as cloud services and 1TB of OneDrive storage.

More information

 *Microsoft Publisher and Access for PC only.

QCC has several video tutorial powered by Atomic Learning that are available to all students, staff, and faculty members. If this is your first time using Atomic Learning we recommend that you watch two short videos to learn about preferences available in Atomic Learning and how to search.

The attached file will review how to save a Microsoft Office word document when using Office 365 online, web-based version. This document will review your save options with a specific focus on saving files as docx and rtf, the two most common file formats at QCC. Click here to review the job aid.

Office 365

Office 365 is a subscription based version of the Microsoft Office suite. It includes the latest full versions of Word, Excel, PowerPoint, Outlook, Publisher*, and Access* as well as cloud services and 1TB of OneDrive storage.

More information

 *Microsoft Publisher and Access for PC only.

  • Word
  • Excel
  • PowerPoint
  • Outlook
  • Publisher*
  • Access*
  • OneNote*
  • InfoPath*
  • * Publisher, Access, and OneNote are only included in the Windows Version
  • 1TB of OneDrive Storage
  • Office Online
  • Access to Yammer

For more details, please visit the QCC on the hub product page.

You will need an Internet connection to download and install Office 365, to activate your Office 365 account, and manage your account. Once installed, you will be able to use the Office products offline. Some services, including accessing your OneDrive account, require you to be connected to the Internet.

You may install Office 365 on up to 5 PCs or MACs, as well as other Mobile Devices.

Your Office 365 subscription is valid for as a long as you are a student at Quinsigamond Community College. You may be required to re-verify your eligibility at any time. Once your subscription has expired, you will only be able to view, but not edit or create new documents. You will also no longer be able to access online services associated with your school email address.

Microsoft Office 365 ProPlus can be installed on Windows 7, Windows 8/8.1, Windows 10 and Mac OS 10.6.8 or later.

Please click here for more information.

Click here to begin.  Select Student or Staff/Faculty tab, select the product you would like to download and Add to Cart.  The next step is to either Register or Login with your existing account.

For further help installing Office 365, please visit the Help section.  You may also call or email for support using the contact us link.

Microsoft Office 365 ProPlus Support

Email support     office-support [at] onthehub.com
  Typical response time: 1-2 business days
  Supported Languages: English
 
Phone support     1-855-561-4175 (Toll Free)
  Hours: Mon-Fri, 6am-6pm EST
  Supported Languages: English

For additional training, students, staff and faculty can watch Hoonuit video tutorials (formerly Atomic Learning). These are available once logged into Blackboard by clicking on My Bb Help at the top of the page, then Hoonuit- click on any of the links and Hoonuit will launch. Search for Office 365 to show the video tutorials.

You can try the Office 365 Community Forum.

You can also access Office 365 tutorials through Atomic Learning.

To access Atomic Learning, log in to Blackboard, then click on My Bb Help at the top of the page, then Atomic Learning - Launch Atomic Learning. Search for Office 365 to show the video tutorials.

Please note that Office 365 is provided through Kivuto at QCC.onthehub.com, and the college does not provide direct support for this product.

Qmail

Your full student email address is your Qmail username.  You can find your username by logging into The Q. Where it displays "Welcome back your name..." in the top right, click “My Profile & Settings

Click on Contact Information > Email Addresses  click the down arrow to view email address.

  • e.g. John Smith - Qmail user name is jsmith [at] qmail.qcc.edu

You must go to the Registrar’s Office with a legal document (marriage certificate, divorce papers, etc) that states that your name has changed. At that time, you can ask that your Qmail username be changed.

Contact the IT Service Desk. Give them your Student ID, Qmail username, and any error message.

The default password will be the first two letters of your last name, followed by the last four digits of your social security number, then the letters “Qc”. This password is all lowercase. If you are unable to login using this password, contact the IT Help Desk to have it reset.

If you would like to receive your email on your phone, you will need to either use the Gmail app included on most android phones, or access it on your iPhone through settings and adding a Google email account. If you need assistance getting this setup, contact the IT Help Desk.

To forward your Qmail account to your personal email follow these steps;

1) Log in to your Qmail from The Q.

Tip: Forgot your Qmail Username? Click on "Personal Info" next to your name after you login to The Q to view your full Qmail username.

2) Click on the Settings icon at the top right (Gear) and select Settings from the drop-down menu.

3) Click the Forwarding and POP/IMAP tab

4) Click the Add a forwarding address button

5) Enter the email address you wish to forward your Qmail to and click Next.

Tip: Send yourself a test email to your Qmail address to make sure forwarding is working properly.

Remote Instruction

When classes cannot be held face-to-face, the college president may direct faculty to use remote instructional methodologies in order to continue instruction. Remote instruction represents a temporary shift of instruction from meeting face to face to using technology tools such as email, discussion boards, video classes/conferences.

  • Online Remote - This instruction is provided by your professor through a web-based learning management system and is not held in real time. Students interact with their faculty and classmates and participate in activities, and complete assignments working on their own time while meeting course due date requirements throughout the semester. It’s important to note that class meetings are not held in real time. Online remote courses are set up with assignments and activities that must be completed by certain due dates. Students will not see days or times when selecting courses.
  • Real Time Remote - This instruction is provided through a live, virtual class experience for the hours assigned by the faculty. Students will access their class via the internet through a link that will be provided by the instructor. Faculty may reduce some virtual live instruction time to provide students an opportunity to work on class assignments during course time. Students will see all day and time remote meeting times when selecting courses, during which they must be available to participate.
  • Hybrid - Hybrid classes provide some of the instruction in a remote modality via the internet and some instruction in person, on campus. These courses are for certain clinical, lab or practicum experiences. The number of on campus meetings will vary for each course. Students will see the days and times they need to come to campus when selecting courses, which they must be available to attend.

Don't know where to start?

We can help! Schedule a Remote Learning Orientation with a Tutor in the General Academic Areas Tutoring Center!

Does your system meet the minimum computer requirements? (Click here for minimum requirements).

I need to purchase a new system, what should I buy? (Click here for minimum requirements).

Is there financial assistance available? (Click here for emergency Assistance Grants)

How do I get Access to the Internet? (Click here for more information)

Can I get Financial Assistance for Internet access? (Click here for more information)

The college provides access to The Q (personal portal), Qmail (College email), Blackboard Learn (our learning management system), and Starfish (Communicate and monitor your progress) to all credit students. We recommend that you log into all college systems 7 days before classes start to ensure everything is working. 

Tour of the QCC Suite of Online Tools!

At QCC, our student email system is powered by Google and our Faculty and Staff email is powered by Microsoft Outlook. Both systems are accessible from off campus and also allow you to receive email on your phone. 

Your full student email address is your Qmail username. You can find your username by logging into The Q. Where it displays "Welcome back your name..." in the top right, click “My Profile & Settings”

Click on Contact Information > Email Addresses  click the down arrow to view email address.

You may also contact the Registrar's Office, email is preferred at qccreg [at] qcc.mass.edu or call the IT Service Desk at 508.854.4427 (You must know your Student ID number).

e.g. John Smith - Qmail user name is jsmith [at] qmail.qcc.edu

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website 

We recommend that you test your QMail access one week prior to classes starting.

The Q is Quinsigamond Community College's secure website or portal. Think of it as the gateway to the college; it's the one stop which allows current students and faculty the ability to access their personal college information twenty-four hours a day, seven days a week, 365 days a year.

Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC via email or mail.

You can reset your password to The Q, but you need to have access to your Qmail to do so.

If you don’t have your login information, contact the Registrar’s Office, or via email qccreg [at] qcc.mass.edu. Their office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. 

Please note that the Registrar’s Office will not release this information over the telephone.

The login page for The Q is accessible through any internet browser.  At this time we recommend Firefox (or Chrome) as your internet browser. Visit The Q

For more information on The Q, visit The Q help section.

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help Website 

We recommend that you test your access to "the Q" one week prior to classes starting.

Blackboard is the College’s Learning Management System which provides tools for teaching online as well as for on ground courses. All QCC courses have a Blackboard shell that may be used for handouts, online discussion, testing, group work, assignment submission, and grading. 

To log into Blackboard Learn simply click on the Blackboard icon after you log into The Q.

For more information on how to use Blackboard Learn, contact the General Academic Areas Tutoring Center.

  • Phone Number: 508.854.4279
  • Email: gaa [at] qcc.mass.edu
  • GAA website

For technical support, contact the IT Service Desk, Technical Support.

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website

Courses will not be available until September 8, 2020 but we recommend that you test your access to Blackboard one week prior to classes starting.

Your class may require your attendance in a virtual classroom. At QCC there are two tools you may need to know, Blackboard Collaborate and Zoom.

Blackboard Collaborate is part of the Blackboard Learn system. You're instructor will make the course room available at the required time. To access the virtual classroom, log into Blackboard and click on the VIrtual Meeting link located on the left of the course page. For more information on Blackboard Collaborate visit the Blackboard Collaborate help section.

Zoom can be accessed from within Blackboard or by a link supplied by you professor. For more information on Zoom, visit the Zoom meeting help website.

For more information on how to use Blackboard Collaborate or Zoom, contact the General Academic Areas Tutoring Center.

  • Phone Number: 508.854.4279
  • Email: gaa [at] qcc.mass.edu
  • GAA website

For technical support, contact the IT Service Desk, Technical Support:

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Help website

We recommend that you test your camera and microphone one week prior to classes starting.

Starfish provides a tool that you can use to stay informed of your progress in courses, take action on flagged issues and referrals by viewing your Starfish folder and keep in touch with your personal "success team".

To access Starfish click on the Starfish option  on the menu bar across the top of your screen.

How can I learn more about Starfish?  For more information on how to use Starfish, review the Student Guide

We recommend that you test your access one week prior to classes starting.

What you need:

  • Your syllabus (to reference your course and section number)
  • A course ID number (provided by your professor, usually on your syllabus)
  • Your access code (on the course materials you purchased)
  • Navigate to the product page, as instructed by your professor. This is usually provided on your syllabus.
  • Click on any option where it says “Register.”
  • Enter the information as it asks you to. This might include your name, your course and section number, your course ID number, and your access code. You may also have to sign up with a username and a password.

If you have issues with your username and password, contact the product company’s customer support line. If you need a course ID, contact your professor,

Make an appointment at the General Academic Areas Tutoring center by emailing  gaa [at] qcc.mass.edu or calling 508.854.4279

Contact Cengage Directly: https://cengage.force.com/s/

Yes you can! For information on how to get Microsoft products click here: https://www.qcc.edu/help/microsoft-products

What you need:

  • Your syllabus (to reference your course and section number)
  • A course ID number (provided by your professor, usually on your syllabus)
  • Your access code (on the course materials you purchased)
  • Navigate to the product page, as instructed by your professor. This is usually provided on your syllabus.
  • Click on any option where it says “Register.”
  • Enter the information as it asks you to. This might include your name, your course and section number, your course ID number, and your access code. You may also have to sign up with a username and a password.

 If you have issues with your username and password, contact the product company’s customer support line. If you need a course ID, contact your professor,

Make an appointment at the General Academic Areas Tutoring center by emailing  gaa [at] qcc.mass.edu or calling 508.854.4279

Contact McGraw Hill Connect Support Directly

What you need:

  • Your syllabus (to reference your course and section number)
  • A course ID number (provided by your professor, usually on your syllabus)
  • Your access code (on the course materials you purchased)
  • Navigate to the product page, as instructed by your professor. This is usually provided on your syllabus.
  • Click on any option where it says “Register.”
  • Enter the information as it asks you to. This might include your name, your course and section number, your course ID number, and your access code. You may also have to sign up with a username and a password.

 If you have issues with your username and password, contact the product company’s customer support line. If you need a course ID, contact your professor,

For General help with Pearson products: https://www.pearsonmylabandmastering.com/northamerica/students/support/index.html

For MyMathLab make an appointment with the Math Center by emailing MathCenter [at] qcc.mass.edu or calling 508.854.7523

For all other Pearson Products  Make an appointment at the General Academic Areas Tutoring center by emailing  gaa [at] qcc.mass.edu or calling 508.854.4279

Student Resources

For technical support, contact the IT Service Desk

  • Phone Number: 508.854.4427
  • Email: Help [at] qcc.mass.edu
  • Visit the Help website

Starfish

Starfish is an on-line early alert program and intervention tool to support student academic success. 

Faculty can inform students of their academic performance within a course by raising flags (concerns), kudos (praise), and referring students to support resources.  An automatic email is sent to the student and their assigned academic advisor.

Students can stay informed of their progress in courses and take action on flags and referrals by viewing your Starfish folder and reading your QMail.

For more information on how to use Starfish, review the Student Guide.

The Q

The Q is Quinsigamond Community College's secure website or portal. Think of it as the gateway to the college; it's the one stop which allows current students and faculty the ability to access their personal college information twenty four hours a day, seven days a week, 365 days a year.

The login page for The Q is accessible through any internet browser.  At this time we recommend Firefox (or Chrome) as as your internet browser.

  • Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC.
  • If you don’t have your login information, contact the Registrar’s Office.
  • Please note that the Registrar’s Office will not release this information over the telephone.
  • If you need help resetting your password please contact the IT Help Desk. Give them your name, your phone number or email address, your id number and a brief description of your problem. Mention that you have a portal problem. Do not send your password.

The QCC Alert Notification System allows you to receive a text message on your cell phone in case of a school emergency or school closing. To add or update your text messaging information, Login to The Q. At the top of the Welcome page, click on the “My QCC Alert Contact Info” link.

Login to The Q. Click on the My Academics tab. Click on My Registration. Click on the My Degree Audit link on the right. Select "What-If Degree Audit" if you want to run an audit for a major other than your currently elected major. If your major is Undeclared you also should select a "What-If Degree Audit," as you do not have any "Your Curriculum Requirements" degree audit until you have applied and received a letter of acceptance from the Admissions Office.

Login to The Q. Select Quick Links at the left of the page. Select “My Grade Report” at the bottom of the page. Select the Term, then click on “View Final Grade Report” or “View Midterm Grade Report”.

Please contact the Registrar's Office. You will need a photo ID.

If your student record is correct, but your Qmail name is incorrect (either the username or the viewable name), contact the IT Help Desk.

If any other information on The Q is misspelled or needs to be changed, you can update it by doing the following:  Click the Personal Info link next to your name. Click on the Biographical Info tab. Click on the pencil icon next to "Name, Address and Personal Details". Enter your changes, then Click [Submit]. Information will be updated within two to three business days.

To waive your health insurance online:

  • Go to www.QCC.mass.edu 
  • Select “The Q” (student/faculty portal) DO NOT LOG IN.
  • Select the link at the bottom of the page under Helpful Links: Health Insurance Waiver Form. This will bring you out of our system to the web site of Gallagher/Koster, the company that manages the health insurance.
  • All students must “Create an Account” before waiving the insurance. Using your student ID: If your student ID is less than 9 digits, please add “000” to the FRONT of the ID for a total of 9 digits. Ex: If your ID is 123456, it should be entered as 000123456
  • Once the “Account is Created”, go to the top left corner and click “Student Waive”
  • Click on “I want to waive” red button

Please read carefully and answer all the questions then click “Click to Continue On”. Now you are ready to waive the insurance.

Fill out the required fields and select “Submit”. Print “Confirmation Sheet” for your records.