Help

Blackboard Learn support is available 24 hours per day, 7 days per week.

You can access our help by one of the following ways:

1. Review Blackboard Learn Help for Students.
2. You can call the IT Service Desk (508.854.4427) and follow the prompts for Blackboard Help.
3. You can email help [at] qcc.mass.edu from your school email address.

Course enrollments are uploaded to Blackboard daily. If you have added or dropped courses, wait 24 hours before contacting the Help Desk. If your course list is still incorrect after that time, then contact the IT Help Desk.

Unfortunately, the information is probably lost permanently and you will need to recreate it. Contact your instructor immediately.

Here are some reasons why you may have been kicked out:

• The internet connection dropped.
• The browser was refreshed.
• Your browser timed out due to inactivity. Blackboard has a security setting that logs you out if it doesn't receive any input for a period of time. Note: Typing into a text box doesn't count as activity. Saving periodically does count. Save frequently.

These tips might help to prevent future issues:

• Use a wired connection if possible when taking a test. Wireless internet connections are less reliable.
• Do not refresh the browser page.
• Do not close the browser window
• Do not click the browser's back button.
• If possible, type out the text in an external application like Notepad and then paste it into Blackboard Learn. Working offline first ensures that your work in progress will not be lost.
• If you are working in assignments, save your work in progress. Saving often helps avoid any browser timeout issues.

You can find Blackboard tutorials on this website: https://help.blackboard.com/Learn/Student/Original

Don't know where to start?

We can help! Schedule a session with a Tutor in the General Academic Areas Tutoring Center!

• Call us at 508.854.4279
• Email us at subjecttutoring [at] qcc.mass.edu
• Visit the Subject Tutoring website

Students can also contact the Online Learning Coaches

Video about this service: https://tinyurl.com/bdht2uwx 

If you need assistance from an Online Learning Coach, use one of these contact options:  
Email: OnlineCourseHelp [at] qcc.mass.edu   
Phone: 508.854.7455  
Text: 774.502.9270 (Tricia LaFountaine) or 774.502.9469 (Ann Panetta)
Starfish: We are listed in your Success Network.  
Zoom: The Online Learning Coaches also are available to meet with students in Zoom by appointment. Contact them using one of the methods listed above to schedule a time.    

Please see the attached How to Navigate your Blackboard Course student guide for detailed instructions.

Please see the attached How to Submit Assignments in Blackboard student guide for detailed instructions.

Vea por favor el documento adjuntado  "Guía para los estudiantes: cómo enviar las tareas en Blackboard" para instrucciones detalladas.

If you are taking an Ultra course view Blackboard class, please see the attached How to Submit Assignments in Blackboard student guide for detailed instructions. If you are not sure if your online course is in the original course view or Ultra course view, please contact your instructor.

• How to Submit Assignments (Ultra)

Submitting an assignment on BB

We have created a consolidated list which reflects some of the most commonly asked questions, click here to view.  It includes links to many different resources, including:

•  Blackboard Help video links
• Computer technical requirements
• Internet browser resources
• Where to get Office 365 for free if you are a current student!
• QCC's Alden Library Research and LibGuides site
• Netiquette & Communication
• Accessibility links to publisher & tool providers (not all may be listed here, check with your instructor for course specific tools and applications)
• Self Help FAQs (no login required)
• 24/7 Blackboard Support - Call, Chat, or Submit a Ticket
• Privacy Policies (for some tools & providers)

We hope you find this resource useful!

ReadSpeaker "Instantly create an audio version of courses, textbooks, assessments, research, training materials, personal documents and more, allowing learners to listen while following along with the highlighted text." You may find the resources below to be beneficial. 

Quick guides: 

• Why Should I Use ReadSpeaker?
• How to access ReadSpeaker
• Player and Tool Highlights 

Videos: 

• ReadSpeaker Training for Blackboard Videos (including taking quizzes in Blackboard with or without Respondus)  
• ReadSpeaker webReader How-To Videos
• ReadSpeaker docReader: How-To Videos
• ReadSpeaker in Blackboard for Students: YouTube video (02:56)   

Ally is the accessibility tool for Blackboard files. It is an integrated part of our learning management system (LMS) and helps build a more inclusive student experience by improving accessibility of files in Blackboard. For more information, click the links below:

• Ally Quick Start for Students
• Watch short, engaging Help videos for Ally here
• Using Blackboard Ally to Make Course Files More Accessible

ReadSpeaker "instantly creates an audio version of courses, textbooks, assessments, research, training materials, personal documents and more, allowing learners to listen while following along with the highlighted text." You may find the resources below to be beneficial. 

Quick guides: 

• Why Should I Use ReadSpeaker? 
• How to Access ReadSpeaker 
• Player and Tool Highlights 

Videos: 

• ReadSpeaker Training for Blackboard Videos (including taking quizzes in Blackboard with or without Respondus)  
• ReadSpeaker webReader How-To Videos 
• ReadSpeaker docReader: How-To Videos 
• ReadSpeaker in Blackboard for Students: YouTube video (02:56)   

Instructors can connect the Hypothesis tool to online course readings in Blackboard. If they do this, “Hypothesis lets you take notes, view and reply to other notes, along with other features. When you open a Hypothesis assignment you’ll see the web page or PDF your teacher assigned alongside the Hypothesis sidebar” (Hypothesis website).

For more information about how to use Hypothesis, see these how-to guides:

• Student Introduction to How to Use Hypothesis
• Annotation Tips for Students
• Adding Links, Images and Videos

The Blackboard Learn Mobile App uses a separate password from TheQ\M365 universal login.  If you’re not sure of your Blackboard password, here is how to reset your Blackboard password. ​

Recommended Browsers: Mozilla Firefox or Google Chrome

1. Go to https://mycourses.qcc.edu
2. ​Enter in your username (Student ID)
3. Select “forgot password”
4.  Proceed with one of the two options (username option or email address option)
   1. ​Username: use your Student ID 
   2. Email address: use your student email (xxx [at] student.qcc.edu)
5. Select Submit

You will receive an email with a link to create a new password.

NOTE: the password will be sent to your Student Email & this will NOT change your TheQ\M365 Password.

If you need further assistance, please call the IT Service Desk at 508-854-4427 (dial 1 & then 4) and we will be happy to assist you.

Please view the How to Login to Blackboard student guide for detailed instructions. 

Vea por favor el documento adjuntado "Cómo iniciar sesión en Blackboard" para instrucciones detalladas.

This video explains what Blackboard is and how to logon, how to find your course(s) in Blackboard, what you can find on and how to individualize the Blackboard institution page, how to navigate a Blackboard course, what the Introduction to Blackboard and QCC Resources course is, and what you can find on QCC's Help Website: https://tinyurl.com/4422jnju. 

To sign into Blackboard with M365 Universal Login: 

1. Use the drop-down menu next to "Sign in with third-party account" and select "Sign in with your Microsoft account."
2. Follow the prompts to sign into your QCC Microsoft account. 

If you need to log into the Blackboard website directly

1. Go to the Blackboard website
2. Enter Username (TheQ username)
3. Enter Password

Note: if you are already logged onto your Microsoft account, you won't need to enter your username and password. You'll just need to use the drop-down menu next to "Sign in with third-party account" and select "Sign in with your Microsoft account."

If you do not know your password

1. Click on "Forgot Password?" (underneath the "Sign In" button) 
2. A new window will pop open with two options, Username option & Email option
   1. Note: Username: same as theQ username| Email: QCC M365 Email Address
3. Click Submit. 

An email will be sent to your student email address. This email will contain a link to reset your Blackboard password. Follow the instructions to reset your password. 
Navigate back to the Blackboard website, and enter your username and the new password that you just reset to log into Blackboard. 

If you need further assistance, please contact the IT Service Desk at 508.854.4427 or help [at] qcc.mass.edu.

In newer versions of Microsoft Office - Word (2019, 2016 & 2013), you'll see the words [Compatibility Mode] next to the file name on the title bar. Compatibility Mode makes sure that no new features in Word 2019, 2016 or 2013 are available in the document, so that people using earlier versions of Word can work with it. You can work in Compatibility Mode or you can convert your document to the new format. To convert the document, click File>Info>Convert. Converting your document lets you use the new features, but people using earlier versions of Word might have difficulty editing certain parts of the document.

Click File > Print to see a print preview of the current document to the right of other useful print-related settings.

The right side of the window previews how the document will look when printed. Use the left side of the window to choose a printer or fine-tune settings — for example, to change from Portrait to Landscape, to change the paper size, or to print only the current page.

There are various icons and toolbars that will appear around the document to advance to another page, change the zoom level, and, in Excel, to show the margins so that column width can be changed. To set more print options, click the Page Setup link at the bottom of the left side of the window, below Settings.

You will need an Internet connection to download and install Office 365, to activate your Office 365 account, and manage your account. Once installed, you will be able to use the Office products offline. Some services, including accessing your OneDrive account, require you to be connected to the Internet.

Your Office 365 subscription is valid for as a long as you are a student at Quinsigamond Community College. You may be required to re-verify your eligibility at any time. Once your subscription has expired, you will only be able to view, but not edit or create new documents. You will also no longer be able to access online services associated with your school email address.

Students

For the web-based version of Office 365, follow these steps:

• Go to https://www.office.com/ and Sign in. Be sure to use your QCC Student Email address as the username and password 
• Once you login, you will be prompted for Multifactor Authentication (MFA). 
• On the Welcome to Microsoft 365 page, you will then see an "Install Office" button in the top right corner

​For further information on how to install\access Office 365 on your personal devices. see the student job aid below. You'll be able to use Office 365 on up to FIVE devices/computers at a time. 

If you need further assistance with installing Office 365 on your personal device, you can call 508-854-4427, dial 1 & then 1 for BlackBelt Technical Support 24x7. 

Faculty and Staff

Faculty & Staff can obtain Office 365 directly through the Microsoft website. You'll be able to use Office 365 on up to FIVE devices/computers at a time. 

Follow these steps:

• Go to https://www.office.com/ and Sign in with your QCC Email address & password.  Follow the instructions on the website.
• If you would like to install the Office 365 apps on your computer, log into your web-based Office 365 account
• Then you will then see an "Install Office" button in the top right corner, click the button and follow the instructions on the website.

 If you require assistance, these are your options:

• If your password doesn’t work at the Microsoft site, reset it using your recovery information.
• If you have trouble loading onto your personal computer (not QCC owned), you can call 508.854.4427, select 2 then 1 for BlackBelt Technical support 24x7.

Student Job Aid on how to Access and/or Install Office 365 when online or on-campus.

You can try the Office 365 Community Forum.

You can also access Office 365 tutorials through Infobase Learning Cloud.

To access Infobase Learning Cloud, log in to Blackboard, then click on Bb Support at the top of the page, then Infobase Learning Cloud and the website will launch. Search for Office 365 to show the video tutorials.

Google Takeout 

Transfer Email and My Drive Files to another Google Account 

1. If you don’t already have one, create a Google account to transfer the files to. 
2. To copy content that other people have shared with you, make sure those files have been added to your My Drive and are not only available in “Shared with me”. 
3. Sign into your QCC Qmail account and go to takeout.google.com/transfer. 
4. Enter the email address of the destination Google account. 
5. Select Send code. 
6. Check your personal Gmail account for the confirmation email, and in the email select Get confirmation code. A new tab will open with a code. 
7. Return to takeout.google.com/transfer and enter the code, and choose Verify. 
8. Choose the content you’d like to copy and select Start transfer. 

Details about the process: 

• The copy process usually takes a few hours but can take up to a week depending on the amount of content. 
• Copied files may appear in batches in the destination Google account during the copy process. 
• When the process is complete, you will receive a confirmation email to your personal Gmail account. 

Download all of your Google Account data 

Google Takeout allows you to download any of your data associated with its services. 

1. While signed into your QCC Qmail Account, browse to takeout.google.com. 
2. Select the data you wish to download, one of the available formats, and click Next Step. 
3. Choose your preferred delivery method, Frequency, file type, and size, then Create export. 
4. Once the export is completed, it will be delivered to the specified location. 

You must go to the Registrar’s Office with a legal document (marriage certificate, divorce papers, etc) that states that your name has changed. At that time, you can ask that your Qmail username be changed.

The default password will be the first two letters of your last name, followed by the last four digits of your social security number, then the letters “Qc”. This password is all lowercase, except for the letter Q. If you are unable to login using this password, contact the IT Service Desk to have it reset.

To forward your Qmail account to your personal email follow these steps;

1) Log in to your Qmail from The Q.

Tip: Forgot your Qmail Username? Click on "Personal Info" next to your name after you login to The Q to view your full Qmail username.

2) Click on the Settings icon at the top right (Gear) and select Settings from the drop-down menu.

3) Click the Forwarding and POP/IMAP tab

4) Click the Add a forwarding address button

5) Enter the email address you wish to forward your Qmail to and click Next.

Tip: Send yourself a test email to your Qmail address to make sure forwarding is working properly.

Does your system meet the minimum computer requirements? (Click here for minimum requirements).

I need to purchase a new system, what should I buy? (Click here for minimum requirements).

Is there financial assistance available? (Click here for emergency Assistance Grants)

• Test your Internet Connection with the Internet Connection Speed Test
• Test the compatibility of your Internet Browser with the Blackboard Browser Check
• Test your Web cam with the online Webcam Test
• Test your microphone with this online Microphone test
• Test Zoom Video Conferencing with the Zoom Test

At QCC, our student email system is powered by Google and our Faculty and Staff email is powered by Microsoft Outlook. Both systems are accessible from off campus and also allow you to receive email on your phone. 

Your full student email address is your Qmail username. You can find your username by logging into The Q. Where it displays "Welcome back your name..." in the top right, click “My Profile & Settings”

Click on Contact Information > Email Addresses  click the down arrow to view email address.

You may also contact the Registrar's Office, email is preferred at qccreg [at] qcc.mass.edu or call the IT Service Desk at 508.854.4427 (You must know your Student ID number).

e.g. John Smith - Qmail user name is jsmith [at] qmail.qcc.edu

For technical support, contact the IT Service Desk, Technical Support.

• Phone Number: 508.854.4427
• Email: Help [at] qcc.mass.edu
• Help website 

We recommend that you test your QMail access one week prior to classes starting.

Blackboard is the College’s Learning Management System which provides tools for teaching online as well as for on ground courses. All QCC courses have a Blackboard shell that may be used for handouts, online discussion, testing, group work, assignment submission, and grading. 

To log into Blackboard Learn simply click on the Blackboard icon after you log into The Q.

For more information on how to use Blackboard Learn, contact the Subject Tutoring Center.

• Phone Number: 508.854.4279
• Email: subjecttutoring [at] qcc.mass.edu
• Subject Tutoring website

For technical support, contact the IT Service Desk, Technical Support.

• Phone Number: 508.854.4427
• Email: Help [at] qcc.mass.edu
• Help website

QCC Virtual Classroom Etiquette for Students

Here are things to think about and steps to follow as you attend your virtual classroom meetings. Following these do’s and don’ts will help you, your professor, and most of all your fellow classmates have a productive learning experience.

• Download the Etiquette Guide (PDF)
• Download the Etiquette Guide in Spanish (PDF)

Yes you can! For information on how to get Microsoft products click here: https://www.qcc.edu/help/microsoft-products

The QCC Alert Notification System allows you to receive a text message on your cell phone in case of a school emergency or school closing. To add or update your text messaging information, Login to The Q. At the top of the Welcome page, click on the “My QCC Alert Contact Info” link.

Login to The Q. Look under the Blackboard Link on the left side of the "Welcome" page. Select “My Grade Report." Select the Term, and then click on “View Final Grade Report” or “View Midterm Grade Report”.

To waive your health insurance online:

• Go to www.QCC.mass.edu 
• Select “The Q” (student/faculty portal) DO NOT LOG IN.
• Select the link at the bottom of the page under Helpful Links: Health Insurance Waiver Form. This will bring you out of our system to the web site of Gallagher/Koster, the company that manages the health insurance.
• All students must “Create an Account” before waiving the insurance. Using your student ID: If your student ID is less than 9 digits, please add “000” to the FRONT of the ID for a total of 9 digits. Ex: If your ID is 123456, it should be entered as 000123456
• Once the “Account is Created”, go to the top left corner and click “Student Waive”
• Click on “I want to waive” red button

Please read carefully and answer all the questions then click “Click to Continue On”. Now you are ready to waive the insurance.

Fill out the required fields and select “Submit”. Print “Confirmation Sheet” for your records.