Help

Your username is your Student ID and should be the same password as your The Q password. If the password does not work, please contact the IT Service Desk at 508.854.4427.

At this time, QCC recommends using Mozilla Firefox, available at the Firefox Website for both PCs and MACs.

For technical help or more information on operating systems and download links to browsers and plugins for Blackboard see this Blackboard Help page.

Contact your instructor. Your instructor controls the availability of all course content.

Blackboard Learn doesn't keep a record of emails sent or received. To locate an email message you sent, do the following:

• Student: Login to your Qmail account and check messages in the Sent folder

• Faculty: Login to your QCC account and check messages in the Sent folder

From the Blackboard Learn website: "Blackboard measures and evaluates accessibility using two sets of standards: the WCAG 2.0standards issued by the World Wide Web Consortium(W3C) and Section 508 of the Rehabilitation Act issued in the United States [by the] federal government."

This is the Voluntary Product Accessibility Template (VPAT).

Screen Reader Tutorials for Blackboard Learn are available as well.

To succeed in an online course, you should:

1. Know how to use Blackboard to contact your instructor and for discussions, assignments and tests.
2. Be able to create, send and download emails, with and without attachments.
3. Create, edit and submit word processing, spreadsheet and presentation files.
4. Copy and paste
5. Download, locate and install software applications and plug-ins.
6. Some courses might also require the use of head sets and microphones or other course-specific software or peripherals.

Please see the attached Qwickly Attendance job aid for detailed instructions.

Please see the attached How to Navigate your Blackboard Course. job aid for detailed instructions.

Please see the attached How to Submit Assignments in Blackboard job aid for detailed instructions.

Please see the attached How to Access Online Course and Support job aid for detailed instructions.

We have created a consolidated list which reflects some of the most commonly asked questions, click here to view.  It includes links to many different resources, including:

•  Blackboard Help video links
• Computer technical requirements
• Internet browser resources
• Where to get Office 365 for free if you are a current student!
• QCC's Alden Library Research and LibGuides site
• Netiquette & Communication
• Accessibility links to publisher & tool providers (not all may be listed here, check with your instructor for course specific tools and applications)
• Self Help FAQs (no login required)
• 24/7 Blackboard Support - Call, Chat, or Submit a Ticket

We hope you find this resource useful!

Go to the Blackboard Mobile web site to see the features available with Blackboard Mobile™ Learn.

You can learn how to use the Blackboard Mobile app and get technical assistance from the Blackboard Mobile App website.

1. Login to Blackboard and click on the "My Bb Help" tab, this will open the Help page and another menu will appear as shown below. 
2. Click the Infobase Learning Cloud tab as shown below.  
3. Click on the Infobase Learning Cloud icon for automatic login and search the video tutorials.

This short video will show you how to search the Infobase Library.

Note: You must be logged in to Blackboard to access Infobase videos.

You can find tutorials at the Infobase website. You will need to login to Blackboard first.

Your full student email address is your Qmail username.  You can find your username by logging into The Q. Where it displays "Welcome back your name..." in the top right, click “My Profile & Settings”

Click on Contact Information > Email Addresses  click the down arrow to view email address.

• e.g. John Smith - Qmail user name is jsmith [at] qmail.qcc.edu

The default password will be the first two letters of your last name, followed by the last four digits of your social security number, then the letters “Qc”. This password is all lowercase. If you are unable to login using this password, contact the IT Help Desk to have it reset.

Office 2007, Office 2010, Office 365, or Office 2013 users can open documents created without any additional action. Customers using earlier versions of Office may need to download and install a compatibility pack.

If you are using Microsoft Office Word 2007 or Word 2010, you can open .docx or .docm files that were created in Word 2019, 2016 and 2013. However, a few newer features may not be supported in older versions or they may not be editable. For example, equations in later files are converted to images in earlier versions of Word, which can’t be edited.

Although people who use previous versions of Microsoft Office and have installed the Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats, can open documents that are saved in the Microsoft Office Word 2007 format, they may not be able to change some items that were created by using new or enhanced features.

The ribbon is a set of toolbars at the top of the window in Office programs designed to help you quickly find the commands that you need to complete a task. You'll find some of the things that were previously on the ribbon available now under the File menu, including the Save and Options selections.

There are several ways that you can control the appearance of the ribbon: Auto-Hide Ribbon, Show Tabs, Show Tabs and Commands.

The ribbon can be minimized so that you only see the tab names and not the command groups and buttons. To always keep the ribbon minimized, right-click on a blank area of the ribbon, then select Collapse the Ribbon from the menu. (To revert this setting, click on one of the tabs, then right-click on a blank area of the ribbon and de-select Collapse the Ribbon from the menu.) You can also double-click on an active tab name to toggle this setting.

Office 365 is a subscription based version of the Microsoft Office suite. It includes the latest full versions of Word, Excel, PowerPoint, Outlook, Publisher*, and Access* as well as cloud services and 1TB of OneDrive storage.

Faculty and Staff

You can obtain Office 365 directly through the Microsoft website. You'll be able to use Office 365 on up to FIVE devices/computers at a time. Follow these steps:

• Go to https://www.office.com/ and Sign in. Be sure to use your QCC Email address if you need to register.
• Follow the instructions on the website.

 If you require assistance, these are your options:

• If your password doesn’t work at the Microsoft site, you should go to SSRPM (Password Reset) and either enroll or reset your password.
• If you have trouble loading onto your personal computer (not QCC owned), you can call 508.854.4427, select 2 then 3 for BlackBelt Technical support.

Students

Students will obtain access to Office 365 differently, instructions and assistance is available at QCC Help or by downloading the Office 365 Information Sheet.

*Microsoft Publisher and Access for PC only.

• Word
• Excel
• PowerPoint
• Outlook
• Publisher*
• Access*
• OneNote*
• InfoPath*
• * Publisher, Access, and OneNote are only included in the Windows Version
• 1TB of OneDrive Storage
• Office Online
• Access to Yammer

For more details, please visit the QCC on the hub product page.

You may install Office 365 on up to 5 PCs or MACs, as well as other Mobile Devices.

Microsoft Office 365 ProPlus can be installed on Windows 8/8.1, Windows 10 and Mac OS 10.6.8 or later.

Visit the onthehub offering for more information.

For additional training, students, staff and faculty can watch Infobase Learning Cloud video tutorials (formerly Hoonuit). These are available once logged into Blackboard by clicking on Bb Support at the top of the page, then Infobase Learning Cloud click on the link at the bottom and the website will launch. Search for Office 365 to show the video tutorials.

You must go to the Registrar’s Office with a legal document (marriage certificate, divorce papers, etc) that states that your name has changed. At that time, you can ask that your Qmail username be changed.

The default password will be the first two letters of your last name, followed by the last four digits of your social security number, then the letters “Qc”. This password is all lowercase. If you are unable to login using this password, contact the IT Help Desk to have it reset.

Don't know where to start?

We can help! Schedule a Remote Learning Orientation with a Tutor in the General Academic Areas Tutoring Center!

• Call us at 508.854.4279
• Email us at gaa [at] qcc.mass.edu
• Find us on the Web at www.QCC.edu/GAA

For more in-depth assistance contact a remote Learning Coach

Remote Learning Coaches are here to help you succeed in remote classes at QCC. If you need help with navigating your Blackboard course; accessing course materials; accessing and/or submitting assignments; logging onto your Zoom or Collaborate course; using Zoom, Collaborate, Blackboard, Starfish, The Q, Qmail or other online tools, you can contact a remote learning coach using one of our contact methods listed below.

If you need assistance from the Remote Learning Coach, use these contact options:

• Email: RemoteCoach [at] qcc.mass.edu
• Phone: 508.854.7455
• Starfish: We are listed in your success network.

How do I get Access to the Internet? (Click here for more information)

Can I get Financial Assistance for Internet access? (Click here for more information)

The college provides access to The Q (personal portal), Qmail (College email), Blackboard Learn (our learning management system), and Starfish (Communicate and monitor your progress) to all credit students. We recommend that you log into all college systems 7 days before classes start to ensure everything is working. 

Tour of the QCC Suite of Online Tools!

The Q is Quinsigamond Community College's secure website or portal. Think of it as the gateway to the college; it's the one stop which allows current students and faculty the ability to access their personal college information twenty-four hours a day, seven days a week, 365 days a year.

Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC via email or mail.

You can reset your password to The Q, but you need to have access to your Qmail to do so.

If you don’t have your login information, contact the Registrar’s Office, or via email qccreg [at] qcc.mass.edu. Their office hours are from 8:00 a.m. to 5:00 p.m., Monday through Friday. 

Please note that the Registrar’s Office will not release this information over the telephone.

The login page for The Q is accessible through any internet browser.  At this time we recommend Firefox (or Chrome) as your internet browser. Visit The Q

• Click here to see how it's done! 

For more information on The Q, visit The Q help section.

For technical support, contact the IT Service Desk, Technical Support.

• Phone Number: 508.854.4427
• Email: Help [at] qcc.mass.edu
• Help Website 

We recommend that you test your access to "the Q" one week prior to classes starting.

Your class may require your attendance in a virtual classroom. At QCC there are two tools you may need to know, Blackboard Collaborate and Zoom.

Blackboard Collaborate is part of the Blackboard Learn system. You're instructor will make the course room available at the required time. To access the virtual classroom, log into Blackboard and click on the VIrtual Meeting link located on the left of the course page. For more information on Blackboard Collaborate visit the Blackboard Collaborate help section.

Zoom can be accessed from within Blackboard or by a link supplied by you professor. For more information on Zoom, visit the Zoom meeting help website.

For more information on how to use Blackboard Collaborate or Zoom, contact the General Academic Areas Tutoring Center.

• Phone Number: 508.854.4279
• Email: gaa [at] qcc.mass.edu
• GAA website

For technical support, contact the IT Service Desk, Technical Support:

• Phone Number: 508.854.4427
• Email: Help [at] qcc.mass.edu
• Help website

We recommend that you test your camera and microphone one week prior to classes starting.

Starfish provides a tool that you can use to stay informed of your progress in courses, take action on flagged issues and referrals by viewing your Starfish folder and keep in touch with your personal "success team".

To access Starfish click on the Starfish option  on the menu bar across the top of your screen.

How can I learn more about Starfish?  For more information on how to use Starfish, review the Student Guide. 

We recommend that you test your access one week prior to classes starting.

Yes you can! For information on how to get Microsoft products click here: https://www.qcc.edu/help/microsoft-products

What you need:

• Your syllabus (to reference your course and section number)
• A course ID number (provided by your professor, usually on your syllabus)
• Your access code (on the course materials you purchased)
• Navigate to the product page, as instructed by your professor. This is usually provided on your syllabus.
• Click on any option where it says “Register.”
• Enter the information as it asks you to. This might include your name, your course and section number, your course ID number, and your access code. You may also have to sign up with a username and a password.

 If you have issues with your username and password, contact the product company’s customer support line. If you need a course ID, contact your professor,

For General help with Pearson products: https://www.pearsonmylabandmastering.com/northamerica/students/support/index.html

For MyMathLab make an appointment with the Math Center by emailing MathCenter [at] qcc.mass.edu or calling 508.854.7523

For all other Pearson Products  Make an appointment at the General Academic Areas Tutoring center by emailing  gaa [at] qcc.mass.edu or calling 508.854.4279

• Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC.
• If you don’t have your login information, contact the Registrar’s Office.
• Please note that the Registrar’s Office will not release this information over the telephone.
• If you need help resetting your password please contact the IT Help Desk. Give them your name, your phone number or email address, your id number and a brief description of your problem. Mention that you have a portal problem. Do not send your password.

Login to The Q. Click on the My Academics tab. Click on My Registration. Click on the My Degree Audit link on the right. Select "What-If Degree Audit" if you want to run an audit for a major other than your currently elected major. If your major is Undeclared you also should select a "What-If Degree Audit," as you do not have any "Your Curriculum Requirements" degree audit until you have applied and received a letter of acceptance from the Admissions Office.

Please contact the Registrar's Office. You will need a photo ID.

If your student record is correct, but your Qmail name is incorrect (either the username or the viewable name), contact the IT Help Desk.

If any other information on The Q is misspelled or needs to be changed, you can update it by doing the following:  Click the Personal Info link next to your name. Click on the Biographical Info tab. Click on the pencil icon next to "Name, Address and Personal Details". Enter your changes, then Click [Submit]. Information will be updated within two to three business days.