IT Service Desk

What is Blackboard?

Blackboard is the College’s Learning Management System (LMS) that provides tools for learning online as well as for in-person, in-person-blended, and remote-blended courses. All QCC courses have a Blackboard shell where instructors post the syllabus and where they also may post handouts, videos, online discussions, tests, group work, assignments, and grades. If you’re not sure if your class is using Blackboard, ask your instructor. 

Additional resources on how to navigate and use Blackboard including accessibility can be found on our IT Support Portal.

How do I connect to the Guest Wi-Fi?

• On your device, go into your Wi-Fi Settings and select “QCC Guest”
• A page will load for registering to the Guest Wi-Fi. If it does not open on its own Open a browser and go to qccwifi.campus.qcc.edu
• Fill out all the required information
• Select the gray checkmark to acknowledge the Terms & Services Agreement (it will turn blue)
• Select submit and once successfully submitted, wait at least a minute and the page will redirect to www.qcc.edu.
• **Once completed, your device(s) will be registered on the Wi-Fi for 180 Days***
• If you need further assistance, you can call the QCC IT Service Desk at 508.854.4427 or e-mail help@qcc.mass.edu. 

At QCC our student email is powered by Microsoft Outlook. All active students have a Microsoft account: Student@Student.qcc.edu. 

Qmail (powered by Google) has been replaced as of June 5th, 2023. Student Qmail accounts are no longer accessible as of November 30, 2024. All data on google is inaccessible and irretrievable.

How do I access student email?

Please see the attached How to Access Student Email student guide for detailed instructions.

This video shows how to login to student email. 

What is my student email username?

Your full student email address is your student email username. You can find your username by logging into The Q. In the top right corner is a circle (Avatar) with either your ID picture or a person Icon, click on the circle then select “My Profile & Settings”.

Click on Contact Information (at left) > Email Addresses - click the down arrow to view email address.

• g. John Smith - student email user name is jsmith@student.qcc.edu

My name has changed. How do I get my student email username changed?

You must go to the Registrar’s Office with a legal document (marriage certificate, divorce papers, etc) that states that your name has changed. At that time, you can ask that your student email username be changed.

I’ve been locked out of my student email account. Can you help?

Contact the IT Service Desk. Give them your Student ID, student email username, and any error message.

How can I access The Q?

With Universal Login, students are prompted to enter only their username (Student ID number). You do NOT have the ability to change your password from this page.
Enter the Student ID number in the username field and Click [Continue] or [Enter] then user is prompted for their Microsoft login.

Full instructions for the login process can be found here: Students - How to Login to The Q with Universal Login.

What is The Q?

The Q is Quinsigamond Community College's secure website or portal. Think of it as the gateway to the college; it's the one stop that allows current students and faculty the ability to access their personal college information twenty-four hours a day, seven days a week, 365 days a year.

The login page for The Q is accessible through any internet browser. 

This video shows how to login to The Q. 

How do I add my phone to the QCC Alert Notification System?

The QCC Alert Notification System allows you to receive a text message on your cell phone in case of a school emergency or school closing. To add or update your text messaging information, Login to The Q. At the top of the Welcome page, click on the “My QCC Alert Contact Info” link.

What is my username for The Q?

• Your student id number is your username for The Q. Your Microsoft account is used for universal login to The Q. The initial password is emailed to the student personal email on file with the college.
• If you need help resetting your password, please contact the IT Service Deskat 508.854.4427. Give them your name, your phone number or email address, your id number and a brief description of your problem. Mention that you have a problem logging in. Do not send your password.