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Information Technology Service Desk

The Information Technology Service Desk provides support for QCC owned PCs, laptops, cell phones, tablets, printers and desk phones acquired through IT. The entrance to the IT Service Desk is located at the ramp on the outside of the Administration building.

When submitting a request through email - DO NOT send your password in any email correspondences.

**For move requests that involve more than moving a PC or phone, please contact Facilities.

**For issues involving the multifunction printer/copiers, please contact the Print Shop

Frequently used IT Request Forms


  • Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC.
  • If you don’t have your login information, contact the Registrar’s Office.
  • If you need help resetting your password please contact the IT Service Desk or call 508.854.4427. Give them your name, your phone number or email address, your id number and a brief description of your problem. Mention that you have a portal problem. Do not send your password.

Your full student email address is your Qmail username.  You can find your username by logging into The Q. In the top right corner is a circle (Avatar) with either your ID picture or a person Icon, click on the circle then select “My Profile & Settings”.

Click on Contact Information (at left) > Email Addresses  - click the down arrow to view email address.

  • e.g. John Smith - Qmail user name is jsmith [at]

Your username is your Student ID and is the same as you The Q username. There is a single click login to Blackboard once logged in to The Q. The password may/can be the same password as your The Q password. If the password does not work, please contact the IT Service Desk at 508.854.4427.

Please view the How to Login to Blackboard job aid for detailed instructions.

The default password will be the first two letters of your last name, followed by the last four digits of your social security number, then the letters “Qc”. This password is all lowercase, except for the letter Q. If you are unable to login using this password, contact the IT Service Desk to have it reset.

You can try the Office 365 Community Forum.

You can also access Office 365 tutorials through Infobase Learning Cloud.

To access Infobase Learning Cloud, log in to Blackboard, then click on Bb Support at the top of the page, then Infobase Learning Cloud and the website will launch. Search for Office 365 to show the video tutorials.

  1. On your device, go into your Wi-Fi Settings and select QCC Guest
  2. Open browser page and go to
  3. A page will load for registering to the Guest Wi-Fi
    1.  fill out all the required information
  4. Select the gray checkmark to acknowledge the Terms & Services Agreement
  5. Select submit and once successfully submitted, wait at least a minute and the page will redirect to

**Once completed, your device(s) will be registered on the Wi-Fi for 180 Days***

If needing further assistance, you can call the QCC IT Service Desk at 508.854.4427 or email help [at] and someone will be able to assist you.

Contact the IT Service Desk

Submit a Question

Call 508.854.4427 or contact the IT Service Desk by filling out the form below.