Need help figuring out Blackboard or your Microsoft/student email? Welcome to the Information Technology Service Desk at QCC! We are your one-stop destination for tech support, troubleshooting, and solutions. Let us help you seamlessly navigate all things digital at our College.
Quicklinks
Here are online tools and resources to help you navigate your coursework at QCC!
Frequently Asked Tech Questions for Students
If you are a faculty or staff member, please visit the Job Aids section of the CAE SharePoint site to find helpful how-to handouts and videos for QCC employees about using Bb Ultra, Microsoft 365, Kaltura, Navigate360, and other QCC tech systems and tools.
Students and Staff, please visit our IT Support Portal https://qccitsupport.freshservice.com/support/home for solutions articles to your frequently asked questions and helpful how-to documents and videos.
What is Blackboard?
Blackboard is the College’s Learning Management System (LMS) that provides tools for learning online as well as for in-person, in-person-blended, and remote-blended courses. All QCC courses have a Blackboard shell where instructors post the syllabus and where they also may post handouts, videos, online discussions, tests, group work, assignments, and grades. If you’re not sure if your class is using Blackboard, ask your instructor.
Additional resources on how to navigate and use Blackboard including accessibility can be found on our IT Support Portal.
How do I connect to the QCC Guest Wi-Fi?
- Select “QCC Guest” from the available Wi-Fi connections.
- If available, enable “connect automatically” to facilitate automatic connection when within range of the network.
- The QCC Guest Wi-Fi registration page should appear automatically.
**Note: If the page does not appear, manually open a web browser or app. Enter the web address qccwifi.campus.qcc.edu (e.g., Google Chrome, Safari, Microsoft Edge, Mozilla Firefox). Provide the following required information:
• First Name
• Last Name
• Email (personal or QCC microsoft email)
• Select the checkbox to acknowledge the terms and conditions.
• Confirm the entered information.
Upon submission, please allow approximately 1-2 minutes for processing. Once redirected to qcc.edu, you will be successfully connected to the QCC Guest Wi-Fi.
Note: Registration to the network is valid for 180 days.
For further assistance, please contact the IT Service Desk at 508-854-4427 (dial 1, then 4). Our office hours are Monday through Friday, 8 am to 5 pm.
At QCC our student email is powered by Microsoft Outlook. All active students have a Microsoft account: Student@Student.qcc.edu.
Qmail (powered by Google) has been replaced as of June 5th, 2023. Student Qmail accounts are no longer accessible as of November 30, 2024. All data on google is inaccessible and irretrievable.
How do I access student email?
Please see the attached How to Access Student Email student guide for detailed instructions.
This video shows how to login to student email.
What is my student email username?
Your full student email address is your student email username. You can find your username by logging into The Q. In the top right corner is a circle (Avatar) with either your ID picture or a person Icon, click on the circle then select “My Profile & Settings”.
Click on Contact Information (at left) > Email Addresses - click the down arrow to view email address.
- g. John Smith - student email user name is jsmith@student.qcc.edu
My name has changed. How do I get my student email username changed?
You must go to the Registrar’s Office with a legal document (marriage certificate, divorce papers, etc) that states that your name has changed. At that time, you can ask that your student email username be changed.
I’ve been locked out of my student email account. Can you help?
Contact the IT Service Desk. Give them your Student ID, student email username, and any error message.
How can I access The Q?
With Universal Login, students are prompted to enter only their username (Student ID number). You do NOT have the ability to change your password from this page.
Enter the Student ID number in the username field and Click [Continue] or [Enter] then user is prompted for their Microsoft login.
Full instructions for the login process can be found here: Students - How to Login to The Q with Universal Login.
What is The Q?
The Q is Quinsigamond Community College's secure website or portal. Think of it as the gateway to the college; it's the one stop that allows current students and faculty the ability to access their personal college information twenty-four hours a day, seven days a week, 365 days a year.
The login page for The Q is accessible through any internet browser.
This video shows how to login to The Q.
How do I add my phone to the QCC Alert Notification System?
The QCC Alert Notification System allows you to receive a text message on your cell phone in case of a school emergency or school closing. To add or update your text messaging information, Login to The Q. At the top of the Welcome page, click on the “My QCC Alert Contact Info” link.
What is my username for The Q?
- Your student id number is your username for The Q. Your Microsoft account is used for universal login to The Q. The initial password is emailed to the student personal email on file with the college.
- If you need help resetting your password, please contact the IT Service Deskat 508.854.4427. Give them your name, your phone number or email address, your id number and a brief description of your problem. Mention that you have a problem logging in. Do not send your password.
We're Here to Help!
Have an IT related question or problem? Contact the IT Service Desk by going to our IT Support Portal.
** When the college closes for inclement weather, our office is also closed.
Information Technology Service Desk / Help
Summer: Monday - Thursday 8 AM - 5PM, Friday 8 AM - Noon
We are closed Weekends and Holidays.
Harrington Academic Computing Center
Friday: 8:00 a.m.-12:00 p.m.
Available Computing Resources: 55 Personal Computers for student use, Internet Access, Printer , Scanner