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Online Learning Coaches Service

The Online Learning Coaches help students succeed in courses in any modality (in-person, in-person-blended, online, and remote-blended). If instructors are concerned that a student is having trouble using Blackboard or has fallen behind, they can contact the Online Learning Coaches to reach out and help that student. Students also can contact the Online Learning Coaches if they need assistance with any of the following:

  • navigating your Blackboard course
  • accessing course materials
  • accessing and/or submitting assignments
  • using access codes for course software 
  • logging onto your Zoom course
  • using Zoom, Blackboard, Starfish, The Q,  student email, or other online tools

Contact Options

  • Email: OnlineCourseHelp [at] qcc.mass.edu
  • Phone: 508.854.7455 (this is a landline and does not accept texts)
  • Text: 774.502.9270 (Tricia LaFountaine) or Text: 774.502.9469 (Ann Panetta)
  • Starfish: We are listed in the students' Success Network. 
  • Zoom: The Online Learning Coaches also are available to meet with students in Zoom by appointment. Students can contact them using one of the methods listed above to schedule a time.  

Videos

Additional Assistance: If the Online Learning Coaches are not available and you need immediate assistance, Blackboard Learn Support is available 24 hours per day, 7 days per week. You can access this support by calling the IT Service Desk (508.854.4427) and following the prompts for Blackboard Help.

Online Student Success Course

Set yourself up for success and earn a badge by taking QCC’s free 90-minute self-paced Online Student Success course in Blackboard! The Online Learning Coaches facilitate this course, so you are welcome to email them if you have questions. 

If you are already logged into Blackboard, you may go to the course directly by visiting https://mycourses.qcc.edu/ultra/courses/_79789_1/cl/outline; if you aren’t, it will bring you to the Blackboard logon page, and after you logon, it will direct you to the course Please note: this course is available to current QCC students. If you are registered for at least one QCC course and do not see the Online Student Success course after following the steps above, please email Help [at] qcc.mass.edu​

Free Tech Trainings

The Online Learning Coaches also offer free tech trainings for students.  You can drop in for one of these sessions, but registration is strongly recommended to help us plan accordingly.

QCC’s Tech Tools qcc_tech_tools.jpg


Dates/Times: To view the dates/times and register for this training, go to https://www.signupgenius.com/go/70A094BACAD2AA5F85-48929413-qccs#/

Description: Is this your first semester at QCC, or do you need additional help using QCC's tech tools? Join us for an interactive and informational workshop about QCC technology and learn the skills needed to start your semester off right! In this workshop, you will learn the following:  

  • How to log into QCC’s required web-based systems (Microsoft, The Q, and Blackboard) 
  • What Blackboard is and what it is used for 
  • The importance of using your student email 
  • Tips and strategies for using QCC’s resources  
  • How to access two free Blackboard courses to set yourself up for success 

You will have opportunities to ask questions during this workshop and will earn a digital badge for attending. For the interactive parts of this workshop, you will need your username and password for the Q. If you don’t know your username and password, you can find helpful information here: https://www.qcc.edu/help/common-questions#:~:text=What%20is%20my%20username%20for%20The%20Q%3F 
 

online_success.pngHow to Succeed in Online Courses

Dates/Times: To view the dates/times and register for this training, go to https://www.signupgenius.com/go/70A094BACAD2AA5F85-49042789-howtosucceed#/

Description: This workshop gives you the tools you need for success in your online course before the semester begins. Online learning is more independent than in-person, and this workshop will give you valuable information to prepare you for your online course. Learn strategies for the following:  

  • Time management 
  • Self-motivation 
  • Organization 
  • Finding and meeting assignment deadlines 
  • Being an active participant 

You will have opportunities to ask questions during this workshop and will earn a digital badge for attending. 
 

bb_logo.jpgBlackboard Ultra Course View Student Training 

 

Dates/Times: To view the dates/times and register for this training, go to https://www.signupgenius.com/go/70A094BACAD2AA5F85-46443272-blackboard#/

Description: QCC is transitioning to Blackboard Ultra, which is Blackboard’s new, modern-looking course view. Attending this workshop is a great way to set yourself up for academic success by previewing what Blackboard Ultra courses look like and learning how to do the following: 

  • Navigate your courses 
  • Post and respond to discussion boards 
  • Submit assignments 
  • Use course messages 
  • Find announcements, grades, and feedback

Some summer Blackboard courses will be in the Ultra course view; all fall Blackboard courses will be in the Ultra course view, so it’s good to prepare now! You will have opportunities to ask questions during this workshop and will earn a digital badge for attending.  

Transition to the Blackboard Ultra Course View
 

Blackboard is the College’s Learning Management System that provides tools for teaching online as well as for in-person, in-person-blended, and remote -blended courses. All QCC courses have a Blackboard shell that may be used for handouts, online discussion, testing, group work, assignment submission, and grading. Most QCC courses in Blackboard were created in what’s called the “original course view.” We are beginning to transition classes to Blackboard’s newest course view, which is called the “Ultra course view.” Original course view and Ultra course view courses have many of the same features. There are some differences, though, between how courses look in these different views, where you find these features in them, how to post and reply to a discussion board, how to submit assignments, and how to view your grades. 

For further information about the Blackboard Ultra course view, please watch this video: 

During the Spring, Summer 1, and Summer 2 2024 semesters, faculty members can choose to use the Blackboard original or Ultra course view. QCC will be transitioning ALL courses to the Blackboard Ultra course view for the Fall 2024 semester.