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Online Learning Coaches Service

The Online Learning Coaches help students succeed in courses in any modality (in-person, in-person-blended, online, and remote-blended). If instructors are concerned that a student is having trouble using Blackboard or has fallen behind, they can contact the Online Learning Coaches to reach out and help that student. Students also can contact the Online Learning Coaches if they need assistance with any of the following:

  • navigating your Blackboard course
  • accessing course materials
  • accessing and/or submitting assignments
  • using access codes for course software 
  • logging onto your Zoom course
  • using Zoom, Blackboard, Starfish, The Q,  student email, or other online tools

Contact Options

  • Email: OnlineCourseHelp [at] qcc.mass.edu
  • Phone: 508.854.7455 (this is a landline and does not accept texts)
  • Text: 774.502.9270 (Tricia LaFountaine) or Text: 774.502.9469 (Ann Panetta)
  • Starfish: We are listed in the students' Success Network. 
  • Zoom: The Online Learning Coaches also are available to meet with students in Zoom by appointment. Students can contact them using one of the methods listed above to schedule a time.  

Videos

Additional Assistance: If the Online Learning Coaches are not available and you need immediate assistance, Blackboard Learn Support is available 24 hours per day, 7 days per week. You can access this support by calling the IT Service Desk (508.854.4427) and following the prompts for Blackboard Help.


Online Student Success Course

Set yourself up for success and earn a badge by taking QCC’s free 90-minute self-paced Online Student Success course in Blackboard! The Online Learning Coaches facilitate this course, so you are welcome to email them if you have questions. 

If you are already logged into Blackboard, you may go to the course directly by visiting https://mycourses.qcc.edu/ultra/courses/_79789_1/cl/outline; if you aren’t, it will bring you to the Blackboard logon page, and after you logon, it will direct you to the course Please note: this course is available to current QCC students. If you are registered for at least one QCC course and do not see the Online Student Success course after following the steps above, please email Help [at] qcc.mass.edu


 

Transition to the Blackboard Ultra Course View
 

Blackboard is the College’s Learning Management System that provides tools for teaching online as well as for in-person, in-person-blended, and remote -blended courses. All QCC courses have a Blackboard shell that may be used for handouts, online discussion, testing, group work, assignment submission, and grading. Most QCC courses in Blackboard were created in what’s called the “original course view.” We are beginning to transition classes to Blackboard’s newest course view, which is called the “Ultra course view.” Original course view and Ultra course view courses have many of the same features. There are some differences, though, between how courses look in these different views, where you find these features in them, how to post and reply to a discussion board, how to submit assignments, and how to view your grades. 

For further information about the Blackboard Ultra course view, please watch this video: 

During the Spring, Summer 1, and Summer 2 2024 semesters, faculty members can choose to use the Blackboard original or Ultra course view. QCC will be transitioning ALL courses to the Blackboard Ultra course view for the Fall 2024 semester.