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Frequently Asked Questions - Blackboard

Blackboard is the College’s Learning Management System which provides tools for teaching online as well as for on ground courses. All QCC courses have a Blackboard shell that may be used for handouts, online discussion, testing, group work, assignment submission, and grading.

This weekend, Friday October 13 beginning at 6pm through Monday October 16th at 8am, The Q will be undergoing maintenance. If you are not able to access The Q, Blackboard may be accessed by going directly to https://mycourses.qcc.edu .

Your username is your Student ID and should be the same password as your The Q password. If the password does not work, please contact the IT Service Desk at 508.854.4427.

Blackboard Learn support is available 24 hours per day, 7 days per week.

You can access our help by one of the following ways:

  1. You can use our Knowledge Base to search for an answer to your question
  2. You can submit a “help” ticket.  Please fill out the web form with as much information as possible.
  3. You can call the Help Desk (508-854-4427) and follow the prompts for Blackboard Help.
  4. You can Live Chat as well.

This Blackboard Handout also contains valuable support information.

At this time, QCC recommends using Mozilla Firefox, available at the Firefox Website for both PCs and MACs.

For technical help or more information on operating systems and download links to browsers and plugins for Blackboard see this Blackboard Help page.

Course enrollments are uploaded to Blackboard daily. If you have added or dropped courses, wait 24 hours before contacting the Help Desk. If your course list is still incorrect after that time, then contact the IT Help Desk.

Contact your instructor. Your instructor controls the availability of all course content.

Unfortunately, the information is probably lost permanently and you will need to recreate it. Contact your instructor immediately.

Here are some reasons why you may have been kicked out:

  • The internet connection dropped.
  • The browser was refreshed.
  • Your browser timed out due to inactivity. Blackboard has a security setting that logs you out if it doesn't receive any input for a period of time. Note: Typing into a text box doesn't count as activity. Saving periodically does count. Save frequently.

These tips might help to prevent future issues:

  • Use a wired connection if possible when taking a test. Wireless internet connections are less reliable.
  • Do not refresh the browser page.
  • Do not close the browser window
  • Do not click the browser's back button.
  • If possible, type out the text in an external application like Notepad and then paste it into Blackboard Learn. Working offline first ensures that your work in progress will not be lost.
  • If you are working in assignments, save your work in progress. Saving often helps avoid any browser timeout issues.

Blackboard Learn doesn't keep a record of emails sent or received. To locate an email message you sent, do the following:

  • Student: Login to your Qmail account and check messages in the Sent folder
  • Faculty: Login to your QCC account and check messages in the Sent folder

Each term, all students are enrolled into the Blackboard Orientation course which offers numerous videos and tutorials to help with using Blackboard. You can access the Orientation course through your course list in Blackboard. Look for the "Student Orientation Course to Blackboard, Starfish, & Collaborate."

From the Blackboard Learn website: "Blackboard measures and evaluates accessibility using two sets of standards: the WCAG 2.0standards issued by the World Wide Web Consortium(W3C) and Section 508 of the Rehabilitation Act issued in the United States [by the] federal government."

This is the Voluntary Product Accessibility Template (VPAT).

Screen Reader Tutorials for Blackboard Learn are available as well.

Privacy Policies
Pearson (5/15/2014) Turning Technologies (nd)
Internships (10/3/14 via Chegg) McGraw Hill (4/2013)
Starfish (10/4/2013)       WileyPlus (2014)
  Cengage (nd)
YouTube (3/31/14 via Google) LinkedIn (10/23/14)
Vimeo (1/13) Pinterest (2014
Flickr (9/23/2014 via Yahoo) Google+ (3/31/14)
Twitter (9/08/14) Tumblr (1/27/14)
Slideshare (10/23/14 via LinkedIn) Instagram (1/19/2013 via Facebook)
Facebook (1/15) Blackboard (nd)
This table lists the privacy policies of commonly used applications for QCC courses. If the privacy policy you're looking for isn't included in this table, please contact your instructor for more information.

To succeed in an online course, you should:

  1. Know how to use Blackboard to contact your instructor and for discussions, assignments and tests.
  2. Be able to create, send and download emails, with and without attachments.
  3. Create, edit and submit word processing, spreadsheet and presentation files.
  4. Copy and paste
  5. Download, locate and install software applications and plug-ins.
  6. Some courses might also require the use of head sets and microphones or other course-specific software or peripherals.

 QCC's courses benefit when criteria established in the Quality Matters Rubric, 5th edition are used. QCC expects all online courses to meet this criteria.

Please see the attached Qwickly Attendance job aid for detailed instructions.

Please see the attached How to Get Started in Blackboard Learn job aid for detailed instructions.

Please see the attached How to Navigate your Blackboard Course. job aid for detailed instructions.

Please see the attached How to Submit Assignments in Blackboard job aid for detailed instructions.

 

The following resources provide around the clock (24 hours every day) Blackboard Learn technical support for you.

Live Web Chat


Support Center Ticket