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Information Technology Service Desk

The Information Technology Service Desk provides support for QCC owned PCs, laptops, cell phones, tablets, printers and desk phones acquired through IT. For walk-in assistance, the entrance to the IT Service Desk is located at the ramp on the outside of the Administration building.

When submitting a request through email - DO NOT send your password in any email correspondences.

**For move requests that involve more than moving a PC or phone, please contact Facilities.

**For issues involving the multifunction printer/copiers, please contact the Print Shop

Frequently used IT Request Forms

FAQs

Students

  • Your student id number is your username for The Q. Your username for The Q and password information was sent to you prior to the start of your first semester here at QCC.
  • If you don’t have your login information, contact the Registrar’s Office, or stop by Room 152A (Administration Building) from 8am to 5pm, Monday through Friday. You must present some form of photo identification, preferably your QCC student id card or driver’s license.
  • Please note that the Registrar’s Office will not release this information over the telephone.
  • If you need help resetting your password please contact the IT Help Desk. Give them your name, your phone number or email address, your id number and a brief description of your problem. Mention that you have a portal problem. Do not send your password.

Faculty/Staff

  • For new faculty/staff the first part of your email address is your username. Contact the Registrar’s Office, or stop by Room 152A.
  • To reset your password, enter your username and click on the "I forgot my password" link. A new password will be sent to your QCC email. If you are still having trouble, contact the IT Help Desk. Give them your name, your phone number, email address and a brief description of your problem. Do not send your password information.

Students

Your full student email address is your Qmail username.  You can find your username by logging into the Q and select the "Personal Info" link next to your name. Select the Communication Preferences tab. Your Qmail address is listed on the page. You may also go to the Registrar's Office with a photo ID or call the Help Desk at 508.854.4427 (You must know your Student ID number).

  • e.g. John Smith - Qmail user name is jsmith [at] qmail.qcc.edu

Faculty/Staff

The first part of your email address is your username. 

  • e.g. jsmith [at] qcc.mass.edu - user name is jsmith

To reset your password or unlock your account click here.

This weekend, Friday October 13 beginning at 6pm through Monday October 16th at 8am, The Q will be undergoing maintenance. If you are not able to access The Q, Blackboard may be accessed by going directly to https://mycourses.qcc.edu .

Your username is your Student ID and should be the same password as your The Q password. If the password does not work, please contact the IT Service Desk at 508.854.4427.

The default password will be the first two letters of your last name, followed by the last four digits of your social security number, then the letters “Qc”. This password is all lowercase. If you are unable to login using this password, contact the IT Help Desk to have it reset.

You can try the Office 365 Community Forum.

You can also access Office 365 tutorials through Atomic Learning.

To access Atomic Learning, log in to Blackboard, then click on My Bb Help at the top of the page, then Atomic Learning - Launch Atomic Learning. Search for Office 365 to show the video tutorials.

Please note that Office 365 is provided through Kivuto at QCC.onthehub.com, and the college does not provide direct support for this product.

Contact the IT Help Desk

Submit a Question

Call 508.854.4427 or contact the IT Help Desk by filling out the form below.

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