How do I contact an Online Learning Coach?

Online Learning Coaches are here to help you succeed in classes in all modalities (blended, in-person, online, and remote) at QCC. Please use one of our contact methods listed below if you need help with any of the following:  

• help navigating your Blackboard course  
• accessing course materials  
• accessing and/or submitting assignments  
• using access codes for course software
• logging onto your Zoom course  
• using Zoom, Blackboard, Starfish, The Q,  student email, or other online tools  

Watch a video about this service

If you need assistance from an Online Learning Coach, use one of these contact options:  

Email: OnlineCourseHelp [at] qcc.mass.edu   
Phone: 508.854.7455 (this is a landline and does not accept texts)
Text: 774.502.9270 (Tricia LaFountaine) or 774.502.9469  (Ann Panetta)
Starfish: We are listed in your Success Network.  
Zoom: The Online Learning Coaches also are available to meet with students in Zoom by appointment. Contact them using one of the methods listed above to schedule a time.