Skip to main content
Quinsigamond Community College logo

Primary

  • Learn at QCC
    • Go to QCC for Free!
    • Programs of Study
    • Adult Basic Education
    • Advance Your Career
    • Amazon Career Choice
    • Catalog
    • Commonwealth Honors Program
    • Learn English
    • Online Learning
    • Police Academy
    • STEM Starter Academy
    • Take Classes While in High School
  • Admissions
    • Why QCC?
    • How to Apply
    • Register For Courses
    • Financial Aid & Scholarships
    • Transfer to/from QCC
    • Tuition and Fees
    • Get Credit for Prior Learning
    • Academic Calendar
    • Visit QCC
    • Request Information
    • Tuition Equity Law
  • Support
    • Academic & Career Support
    • Wellness Support
    • Specialized Support
    • Library
    • Childcare
    • IT Service Desk
  • Student Experience
    • Access and Opportunity
    • Athletics
    • Bookstore
    • Campus Police
    • Clubs & Organizations
    • Dining
    • Leadership and Service

Secondary

  • About QCC
    • Access and Opportunity
    • Administration
    • Alumni
    • Contact Us
    • Directory
    • Give to QCC
    • Mission Statement
    • Policies & Disclosures
    • President’s Office
    • QCC Foundation
  • Locations
    • QCC at Downtown
    • Southbridge Campus
    • Worcester Campus
  • News
  • Events
    • Current Students
    • Recently Admitted Students
    • Returning Students
    • International Students
    • Parents & Guidance Counselors
    • Employer Partners
    • Seeking Training
    • Faculty & Staff
  • Contact
  • Visit
  • Apply
  • Contact
  • Visit
  • Apply

Academic Tech Coaches Service

  • Home
  • Support
  • Academic & Career Support
  • Academic Tech Coaches Service
  • Support
    • Academic & Career Support
      • Academic Advising
      • Academic Tech Coaches Service
      • Career Services
      • Mentoring
      • Testing
      • Transfer Services
      • Tutoring

 (Previously Online Learning Coaches Service)

The Academic Tech Coaches are here all semester to help QCC students in any type of course (in-person, in-person-blended, online, and remote-blended).

Students are encouraged to  contact the Academic Tech Coaches if they need assistance with any of the following:

  • Navigating their Blackboard course
  • Accessing course materials
  • Accessing and/or submitting assignments
  • Using access codes for course software
  • Logging in to a Zoom course
  • Using Zoom, Blackboard, The Q,  student email, or other online tools

Videos

  • How the Academic Tech Coaches Can Help Students
  • How the Academic Tech Coaches Can Help Faculty/Staff

The Peer Tech Coaches work closely with the Academic Tech Coaches to help students with all of these same issues.  This drop-in service is located in room 208HLC (The Writing Center) and B61A (The Student Success Mentoring Center). Students can drop in anytime during these hours.

Peer Tech Coaches Spring Hours (1/27/25-5/12/25) 
Location 208HLC

  • Monday & Wednesday: 11:00 a.m. - 1:00 p.m. and 3:00 p.m. - 7:00 p.m.
  • Tuesday & Thursday: 11:00 a.m. - 2:00 p.m. and 3:00 p.m. - 7:00 p.m.

Peer Tech Coaches Spring Hours (1/27/25-5/12/25) 
Location B61A

  • Monday-Thursday: 9:00 a.m. - 1:00 p.m.                              

Northstar: Free Computer Skills Software Program for QCC Students

 

Do you want to improve your computer skills for free?  QCC has Northstar Digital Literacy, which is a free software program that allows you to gain skills in the following areas:

Essential Computer Skills

Essential Software Skills

Using Technology in Daily Life

Phone Keyboard Basics & Logging InMicrosoft WordSocial Media

Basic Computer Skills

Excel

Information Literacy

Internet Basics

PowerPoint

Career Search Skills

Using Email

Google Docs

Accessing Telehealth Appointments

Windows OS

 

Your Digital Footprint

Mac OS

 

 

With Northstar, you choose which topics you want to learn more about. These interactive lessons allow you to learn the skills you need to be successful here at QCC, at work, and in your personal life. The Northstar Digital Literacy program lets you complete lessons on your own schedule.

If you would like to be enrolled in Northstar and attend a short workshop on Zoom showing you how to use this software, please email the Academic Tech Coaches at AcademicTechCoaches@qcc.mass.edu or log into Navigate360 and use the Hand Raise “I need help improving my computer skills.”

Online Student Success Course

Set yourself up for success and earn a badge by taking QCC’s free 90-minute self-paced Online Student Success course in Blackboard! The Academic Tech Coaches facilitate this course, so you are welcome to email them if you have questions.

If you are already logged in to Blackboard, you may go directly to the course; if you are not, it will bring you to the Blackboard log in page, and after you log in, it will direct you to the course. Please note: this course is available to current QCC students, even if you are not taking an online course.  If you are registered for at least one QCC course and do not see the Online Student Success course after following the steps above, please email AcademicTechCoaches@qcc.mass.edu.

Introduction to Blackboard and QCC Resources

In this free, self-paced course, you will learn more about Blackboard, student email, and how to get the tools and support you need to be a better learner and get the most out of your in-person, in-person-blended, remote-blended, and online courses! 

If you are already logged in to Blackboard, you may go directly to the course; if you are not, it will bring you to the Blackboard log in page, and after you log in, it will direct you to the course. Please note: this course is available to current QCC students. If you are registered for at least one QCC course and do not see the Introduction to Blackboard and QCC Resources course after following the steps above, please email AcademicTechCoaches@qcc.mass.edu.

Contact The Academic Tech Coaches

508.854.7455
AcademicTechCoaches@qcc.mass.edu
The Academic Tech Coaches (Tricia LaFountaine and Ann Panetta) work around students' schedules and are very flexible. Meetings are typically on Zoom, but in person meetings can be requested.
Quinsigamond Community College logo
Facebook
Twitter X
Instagram
TikTok
Linkedin
670 West Boylston Street, Worcester, MA 01606
508.853.2300
admissions@qcc.mass.edu
  • Student Portal / The Q
  • Calendar
  • QCC Foundation
  • Center for Workforce Development
  • Map & Directions
  • Faculty & Staff Directory
  • College Policies
  • Request Info
  • Give to QCC
  • Employment Opportunities
Copyright 2025 © All Rights Reserved