The Hospitality Management Certificate is designed for individuals with industry experience who desire to advance into management positions. The curriculum is designed to build upon an individual’s industry experience and knowledge of operations and job responsibilities.

Program Overview

What Will You Learn?

Certificate

You will learn how to Manage and evaluate functional systems in hospitality operations. Students will be able to Integrate human, financial, and equipment resources into hospitality operations.

Cost

In-State Tuition: $223/credit

Out-of-State / International Tuition: $429/credit

Some programs have additional program fees

Timeline

2 Semesters

26-30 credits

Learn Online

  • This program may be completed 50% or more online.

Requirements

  • High School Diploma or GED/HiSET.

Locations

  • HRM and CUL courses are offered at QCC at the Worcester Senior Center; other courses may be completed at QCC Worcester (Main Campus).
  • This program may be completed face-to-face.

Curriculum

Business Basics

Semester 1

This semester will focus on accounting, hospitality basics, law & ethics, and computer skills.

Become an Expert

Semester 2

This semester will cover office management, psychology, and organizational relationships.

See the full curriculum

Connections

The following program(s) have connections that can be completed alongside or applied to this program:

Hotel staff members at a reception desk in a hotel
Associate in Science

Hospitality and Recreation Management - Hospitality Management Option

The goal of the Hospitality and Recreation Management program is to integrate business academics in an entrepreneurial, experiential setting, providing graduates of the Hospitality and Recreation Management - Hospitality Management Option the confidence, knowledge, and skills to successfully advance the area’s Hospitality and Recreation Industry.
QCC cafeteria staff in the kitchen
Associate in Science

Hospitality and Recreation Management - Foodservice Management Option

The goal of the Hospitality and Recreation Management program is to integrate business academics in an entrepreneurial, experiential setting, providing graduates of the Hospitality and Recreation Management - Foodservice Management Option the confidence, knowledge, and skills to successfully advance the area’s Hospitality and Recreation Industry.

Career Stats

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More Info
Course TitleCourse #Semester OfferedCreditsPrerequisites

Semester 1

  • Apply and get accepted to this program (Program Code: HO).
  • Apply for prior credit articulated from technical high school program.
  • Register for and successfully complete all courses to graduate in two semesters.
  • Meet with Career Services to discuss the co-op process and leads for co-op placements.
  • Contact Career Services to complete all requirements of CPS 298 (required prior to registration for HRM 299). See www.QCC.edu/career-services.
  • Meet with Academic Advisor to discuss associate degree (Program Code: HRFO, HRHO); or create an account on the QCC job board to search for internships, co-ops and jobs.
Financial Accounting IACC 101F/S/SU3Placement into college level English
Introduction to Microcomputer Applications ORCIS 111F/S/SU3 
Business Elective--- 
Pre Cooperative Education SeminarCPS 298F/S0 
Hospitality Accounting and Revenue ManagementHRM 201F/S3 
Hospitality Law and EthicsHRM 221F/S3 
  Total12 

Semester 2

  • Apply to associate degree (Program Code: HRFO, HRHO); or if seeking employment, meet with Career Services for career readiness preparation and to learn more about QCC’s job board.
  • Submit an Intent to Graduate Form, located on The Q.
Front Office ManagementHRM 136S3 
Management in the Hospitality IndustryHRM 235S3 
Cooperative Work ExperienceHRM 299F/S/SU2-6CPS 298, Approval of Program Coordinator
Psychology of Interpersonal Relations ORPSY 118F3Placement into college level English
Human Relations in OrganizationsPSY 158F/S/SU
Business Elective---F/S/SU3 
  Total14-18 
Total Credits Required:  26-30 

Program Goals:

The Hospitality Management Certificate is designed for individuals with industry experience who desire to advance into management positions. The curriculum is designed to build upon an individual’s industry experience and knowledge of operations and job responsibilities.

Student Learning Outcomes:

Upon completion of the program, graduates will be able to:

  • Manage and evaluate functional systems in hospitality operations.
  • Integrate human, financial, and equipment resources into hospitality operations.
  • Demonstrate professional ethics and work effectiveness within a team.
  • Manage and evaluate interpersonal relationships.

Admissions Process:

Admissions inquiries should be directed to admissions@qcc.mass.edu. Prospective students may apply to the program of their choice by following the enrollment steps at www.QCC.edu/enrollment-steps.

Program Admissions Requirements:

Students should note that some first semester courses carry minimum prerequisites. Refer to the program grid.

  • High School Diploma or GED/HiSET.

CORI, SORI, Finger Printing & Drug Testing:

Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) checks may be required for students working at the Diner. Fingerprinting and drug testing are not required.

Additional Cost:

See the Program Fees page.

Technical Performance Standards:

See the Technical Performance Standards page. (Note: Not all programs have technical performance standards).

Credit for Prior Learning:

Credit for Prior Learning (CPL) allows students to use skills they already have towards a college degree or certificate. Work, life, volunteer and military experience may be translated into credit, allowing students to take fewer classes and earn their degree faster. CPL eliminates redundancies for students who have already earned credentials or mastered skills required for their program of study. Email experience@qcc.mass.edu for more information and eligibility.

  • Students who graduated from area hospitality or culinary high school programs may have articulated credit.

Career Outlook:

Please consult the Massachusetts Career Information System at https://masscis.intocareers.org/ or the Occupational Outlook Handbook at www.bls.gov/ooh/ for specific occupational information. The CIP code for this program is 52.0904.

Transfer Articulations & Opportunities:

Prospective students may learn more about transfer articulation agreements at www.QCC.edu/agreements. More information regarding transfer opportunities is available at www.QCC.edu/transfer.

Additional Information:

  • All courses in the certificate program apply to the associate degree.
  • HRM courses may be used as Business Electives.