Administrative Professional Certificate

Program Code:

APC

Degree:

Certificate

This program may be completed at QCC Worcester (Main Campus).
Some courses may be completed at QCC Southbridge.
This program may be completed face-to-face.
This program may be completed 90% or more online.

Connections:

Credits from this certificate can be applied to the following associate degree(s):

Business Administration Career - Administrative Professional Option

Program Contact Email:

BusinessAdmin@qcc.mass.edu

Additional Information

Goals

Program Goals:

The Administrative Professional Certificate focuses on developing the clerical skills, knowledge, and abilities necessary to work in a business office setting. Upon graduation, students will be prepared for entry-level positions as administrative assistants or may move seamlessly into the Business Administration Career - Administrative Professional Option associate degree program.

Student Learning Outcomes:

Upon completion of the program, graduates will be able to:

Demonstrate keyboarding speed and accuracy, with a minimum touch keyboarding rate of 30-35 words per minute on a three-minute timed writing, with at least 90% accuracy.
Demonstrate computer literacy and conduct research from a variety of sources.
Communicate clearly and effectively; create a portfolio of business communications using a variety of software applications.
Meet the challenging role of the administrative professional by adapting to the technological changes in the global economy and the diverse workplace.
Understand records management, appointment scheduling, and business etiquette, and develop excellent customer service skills.
Complete a 150-hour structured learning experience in which students apply skills and knowledge learned in the classroom to a work experience.

Classes

Curriculum:

Course Title	Course #	Semester Offered	Credits	Prerequisites
Semester 1 Apply and get accepted to this program (Program Code: APC). Register for and successfully complete all courses to graduate in two semesters. Meet with Career Services to discuss the co-op process and leads for co-op placements. Contact Career Services to complete all requirements of CPS 298 (required prior to registration for BUS 299). See www.QCC.edu/career-services. Meet with Academic Advisor to discuss associate degree (Program Code: BBAP); or create an account on the QCC job board to search for internships, co-ops and jobs.
Keyboarding Applications	BSS 101	F/S/SU	3	Placement into college level English
Introduction to Microcomputer Applications	CIS 111	F/S/SU	3
Pre Cooperative Education Seminar	CPS 298	F/S	0
Composition I	ENG 101	F/S/SU	3	Placement into college level English
Human Relations in Organizations	PSY 158	F/S/SU	3	Placement into college level English
		Total	12
Semester 2 Apply to associate degree (Program Code: BBAP); or if seeking employment, meet with Career Services for career readiness preparation and to learn more about QCC’s job board. Submit an Intent to Graduate Form, located on The Q.
Financial Accounting I	ACC 101	F/S/SU	3	Placement into college level English
Integrated Communications for Business	BUS 201	F/S/SU	3	CIS 111, Placement into college level English
Business Administration Capstone OR	BUS 250	F/S	3	CIS 111, Coreq: ACC 101 or CIS 212
Career Strategies and Co-op Experience	BUS 299	F/S	3	CIS 111, CPS 298, Coreq: ACC 101 or CIS 212
Advanced Microcomputer Applications	CIS 112	F/S/SU	3	CIS 111, Placement into college level English, MAT 095 with a grade of “C” or higher or approp place score
Speech Communication Skills	SPH 101	F/S/SU	3	Placement into college level English
		Total	15
Total Credits Required:			27

Elective Information

Cost & Requirements

Program Admissions Requirements:

Students should note that some first semester courses carry minimum prerequisites. Refer to the program grid.

High School Diploma or GED/HiSET.

Admissions Process:

Admissions inquiries should be directed to admissions [at] qcc.mass.edu. Prospective students may apply to the program of their choice by following the enrollment steps at www.QCC.edu/enrollment-steps.

Technical Performance Standards:

See the Technical Performance Standards page. (Note: Not all programs have technical performance standards).

Credit for Prior Learning:

Credit for Prior Learning (CPL) allows students to use skills they already have towards a college degree or certificate. Work, life, volunteer and military experience may be translated into credit, allowing students to take fewer classes and earn their degree faster. CPL eliminates redundancies for students who have already earned credentials or mastered skills required for their program of study. Email experience [at] qcc.mass.edu for more information and eligibility.

CORI, SORI, Fingerprinting & Drug Testing:

Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) checks are not required. Fingerprinting and drug testing are not required.

Prospective students should note that CORI/SORI checks, fingerprinting, and drug testing may be required by a cooperative education host employer in order to complete BUS 299.

Additional Cost:

See the Program Fees page.

Students enrolled in BUS 299 may incur an additional expense for professional liability insurance.

Career

Career Outlook:

Please consult the Massachusetts Career Information System at https://masscis.intocareers.org/ or the Occupational Outlook Handbook at www.bls.gov/ooh/ for specific occupational information. The CIP code for this program is 52.0408.

Transfer Articulations & Opportunities:

Prospective students may learn more about transfer articulation agreements at www.QCC.edu/agreements. More information regarding transfer opportunities is available at www.QCC.edu/transfer.

Career Exploration:

Students can take an online Career Assessment through Career Coach to determine their strengths, then browse through occupations compatible with their interests and assessment results. To access the online assessment and for more information about particular careers and related academic programs at QCC, visit www.QCC.edu/career-assessment.

The actual median salary and position may vary depending on the employee’s educational level and years of experience

Apply for Admission Request Information

Contact QCC Admissions at 508.854.4262 for more information.

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