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Faculty & Staff Testing Protocol

The College wishes to advise all members of the community of surveillance testing plans for January and February 2021. This plan is in compliance with and exceeds the directives of the Massachusetts Department of Public Health, the Massachusetts Higher Education COVID-19 Working Group and the local Department of Health. There will be an announcement on the status of any changes to the surveillance testing protocol by February 15.

QCC has established a partnership with The Broad Institute for COVID-19 surveillance testing and has hired additional employees to facilitate this process. The College is strongly recommending that all employees who are regularly scheduled to work on campus take advantage of this surveillance testing program. The College is mandating that all students who are on campus for in-person labs or other learning experiences take part in the surveillance testing protocol.

“Regularly scheduled” employees are those individuals who are scheduled to work on campus more than one day per week and regularly interact with others. Data collected through contact tracing will help the College to inform those who may have been exposed to a COVID-19 positive individual. COVID-19 testing and surveillance will be administered by the COVID-19 Health Team. It is recommended that regularly scheduled employees be tested, preferably 48-72 hours prior to working a normally scheduled shift on campus.  

Specific information regarding the location and availability of testing will be provided to those regularly scheduled employees and students as applicable.

Completing a scheduled testing regimen along with contact tracing assists in keeping everyone in our College Community as safe as possible.  If you meet the criteria for testing, are scheduled to be on campus, and are interested in participating in the surveillance testing, please send an email to covid19 [at] qcc.mass.edu. Thank you!


Testing Hours

COVID-19 testing is available in the Athletic Center on the following days and times for:

  • Monday: 10:00 a.m. - 3:00 p.m. 
  • Tuesday: 10:00 a.m. - 3:00 p.m. 
  • Wednesday: 10:00 a.m. - 3:00 p.m. 
  • Friday: 10:00 a.m. - 3:00 p.m.

Appointments are not required as testing is on a walk-in basis.


Test Results

The College has established a partnership with The Broad Institute for COVID-19 testing and surveillance.

How do I access my test result?

Test results will be sent to the email that you provided when you registered for your test. If your test result is negative, you will get an email from Broad’s CareEvolve so check your spam folder if you don’t see results when expected. After you receive the results by email, you’ll be able to log in to the Broad’s
CareEvolve portal. Within the email, you’ll receive a registration code and a registration link with this message:

  • Your recent laboratory results are available from your provider, please register now.
  • Registration Code: [code will be provided in email]
  • Please use the code above and the following link to register: [link will be provided in email and will lead to Broad’s CareEvolve Portal]

Once you enter the site, you will see a report that generates your results so you can view them.

What if I don’t receive an email with my test result?

Please be aware that when the lab is processing a high volume of tests, there may be delays in getting test results, so do not be alarmed if you do not receive an email within 24 hours.  Test results can take 24- 48 hours to be sent to you.

You will be contacted by QCC only if you test POSITIVE or the test was not able to be performed on your sample. Sometimes tests are not able to be processed due to an inadequate sample. Do not be alarmed if this happens to you. You will be contacted and instructed to return to the Testing Center for a repeat test.

The most common reason that you don’t receive your test result is an incorrect email address. Send the email that you used to register when you tested with a message to covid19 [at] qcc.mass.edu. If we determine that your email is incorrect, we will change it in the database and release the email with your test results to you.

Do I still have to quarantine after I’ve been vaccinated if I am identified as a close contact to someone with COVID-19?

If you have been fully vaccinated with either two doses of the Moderna or Pfizer COVID-19 vaccines or one dose of the Janssen (Johnson & Johnson) COVID-19 vaccine more than 14 days ago and have no COVID-like symptoms  following an exposure "you are not required to quarantine following an exposure. 

NOTE: Fully vaccinated people who do not quarantine should still watch for COVID symptoms for the full 14 days following an exposure.  Vaccinated persons should continue to follow all protocols and policies to protect themselves and others, including wearing a mask, staying at least 6 feet away from others, avoiding crowds, avoiding poorly ventilated spaces, covering coughs and sneezes, washing hands often, following state travel guidance, and following any applicable workplace or school guidance (CDC). 

There is no longer a 90 day window attached to either the CDC or MDPH guidance for fully vaccinated individuals who have been exposed to COVID providing they are not symptomatic. 

COVID-19 FAQ​ | Vaccination Guidance

Problem solving with CRSP CareEvolve Patient Portal: Solutions to Common Issues

I never received my registration or confirmation email?  What do I do?

Please check your SPAM folder.  If you have a Gmail account, please also check your Social, Updates, Forums, and Promotions folders.  

Alternatively, you can search your entire inbox for messages from the following sender: CareEvolve@lknotification.com

I was able to register but all I see are Collected Dates in the Results section. Where are my results?

When in the Results section, click on the Collected Date row to view your test results from that day. 

I forgot my password and I can’t login.  What do I do?

Reset your password at https://crsp.careevolve.com/Patient/Profile/ResetPwdWiz 

The Patient Portal keeps telling me that the password I’m trying to create is invalid.  What am I doing wrong?

To create a password for your account, please adhere to the following guidelines:

  • Must be at least 8 characters long
  • At least 1 uppercase letter
  • At least 1 lowercase letter
  • At least 1 number
  • At least 1 special character (!@#$%^&*)

If you still have questions regarding Patient Portal registration or account access, send us an email at crsp-careevolve@broadinstitute.org

Please include the following information in your message:

  • A description of the issue that you are having
  • The email address you used to register for the test
  • A phone number that we can use to contact you if needed

NOTE: Support personnel do not have access to your test results.  If you need immediate access to results, please contact your testing site.


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[Last Updated March 8, 2021]