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Coronavirus FAQ

This page exists for archival purposes only. We have begun our healthy, safe return to campus. For up-to-date information please visit the QCC's healthy safe campus information.

Coronavirus disease 2019 (COVID-19) is a respiratory illness that can spread from person to person. 

Yes. COVID-19 is spreading from person to person in parts of the world. Risk of infection from the virus that causes COVID-19 is higher for people who are close contacts of someone known to have COVID-19, for example healthcare workers, or household members. Other people at higher risk for infection are those who live in or have recently been in an area with ongoing spread of COVID-19.

The virus is thought to spread mainly between people who are in close contact with one another (within about 6 feet) through respiratory droplets produced when an infected person coughs or sneezes. It also may be possible that a person can get COVID-19 by touching a surface or object that has the virus on it and then touching their own mouth, nose, or possibly their eyes, but this is not thought to be the main way the virus spreads.Learn what is known about the spread of newly emerged coronaviruses at https://www.cdc.gov/coronavirus/2019-ncov/about/transmission.html.

People with COVID-19 have had a wide range of symptoms reported – ranging from mild symptoms to severe illness.

Symptoms may appear 2-14 days after exposure to the virus. People with these symptoms may have COVID-19:

  • Fever or chills
  • Cough
  • Shortness of breath or difficulty breathing
  • Fatigue
  • Muscle or body aches
  • Headache
  • New loss of taste or smell
  • Sore throat
  • Congestion or runny nose
  • Nausea or vomiting
  • Diarrhea

If you think you have been exposed to COVID-19 and develop a fever and symptoms, such as cough or difficulty breathing, stay home and call your healthcare provider for medical advice. If you have a confirmed positive test for COVID-19 or suspect you are infected with the virus that causes COVID-19, stay home and follow-up with your healthcare provider for medical advice.

If you are sick with COVID-19 or suspect you are infected with the virus that causes COVID-19, you should take steps to help prevent the disease from spreading to people in your home and community. 

Social distancing, also called “physical distancing,” means keeping space between yourself and other people outside of your home. To practice social or physical distancing:

  • Stay at least 6 feet (2 meters) from other people
  • Do not gather in groups
  • Stay out of crowded places and avoid mass gatherings.
  • Tips on how to social distance

The CDC defines a close contact as someone who was within 6 feet of an infected person for a cumulative total of 15 minutes or more over a 24-hour period* starting from 2 days before illness onset (or, for asymptomatic patients, 2 days prior to test specimen collection) until the time the patient is isolated. (Source: CDC)

Do not come to campus. Please follow the CDC guidelines and your health care provider and local board of health instructions for self-care and self-isolation. In order to ensure that the college take proper precautions in the event of COVID-19 exposure, we ask anyone who has been tested or who has been in physical contact with a person being tested for COVID-19 to complete a Health and Safety Intake form here. Health & Safety Intake Form

QCC is working with local, state, and federal health agencies and will continue to communicate with the campus community via website, email or other communication tools regarding confirmed COVID-19 in our community based on the advice of those health agencies. For any cases of COVID-19 in our community, public health authorities will assume responsibility for the situation. We will collaborate with them to support their protocols concerning identification of individuals who may have come in close contact with an infected individual. If you have been identified as a “close contact” by public health authorities, you will be contacted by them. If  you are not contacted, there is no concern at that time for you.

Isolation and Quarantine Guidelines are available on the CDC website:

COVID-19 Instructions for All Faculty, Instructors and Staff Responding to Recent Known COVID-19 Exposures or Positive COVID-19 on Campus

In order to protect all members of the QCC community and to help prevent inadvertent asymptomatic spread of coronavirus and mitigate the spread and/or reemergence of COVID-19, this protocol should be followed if a student or employee discloses that they have had a confirmed positive COVID-19 test or have had a recent known positive exposure and has been on campus within the past 14 days.

Action Plan:

  1. Instruct the student or employee not to come to campus until a contact tracer has followed up with them.
  2. Instruct the student or employee to immediately complete and submit the COVID-19 Exposure Health and Safety Intake Form
  3. Faculty or Supervisor must send an email to covid19 [at] qcc.mass.edu as soon as they were made aware of a disclosure and include the following:

    Student or Employee name and student ID#
    Student or Employee QCC email
    Student or Employee phone number
    Date of disclosure

If you have been fully vaccinated with either two doses of the Moderna or Pfizer COVID-19 vaccines or one dose of the Janssen (Johnson & Johnson) COVID-19 vaccine more than 14 days ago and have no COVID-like symptoms following an exposure "you are not required to quarantine following an exposure. 

NOTE: Fully vaccinated people who do not quarantine should still watch for COVID symptoms for the full 14 days following an exposure.  Vaccinated persons should continue to follow all protocols and policies to protect themselves and others, including wearing a mask, staying at least 6 feet away from others, avoiding crowds, avoiding poorly ventilated spaces, covering coughs and sneezes, washing hands often, following state travel guidance, and following any applicable workplace or school guidance (CDC). 

There is no longer a 90 day window attached to either the CDC or MDPH guidance for fully vaccinated individuals who have been exposed to COVID providing they are not symptomatic. 

COVID-19 FAQ​ | Vaccination Guidance

People are considered fully vaccinated for COVID-19 ≥2 weeks after they have received the second dose in a 2-dose series (Pfizer-BioNTech or Moderna), or ≥2 weeks after they have received a single-dose vaccine (Johnson and Johnson [J&J]/Janssen).† This guidance applies to all fully vaccinated people. However, people should discuss with their provider if they have any questions about their individual situation, such as immunocompromising conditions or other concerns.

Learn more at the CDC website

Effective March 22, 2021, all visitors and returning residents entering Massachusetts are advised to follow the Commonwealth’s new travel advisory as detailed below. The Commonwealth has made great progress to slow the spread of COVID-19 and gradually re-open the economy, and all visitors and returning residents have a responsibility to help us keep transmission levels as low as possible. (Learn More)

General Questions

Remote instruction uses technology to offer classes and utilizes tools such as email, discussion boards, video classes / conferences and is facilitated either synchronously or asynchronously. Your instructor will inform the class of the final format and expectations when class begins. Those classes that begin as “remote” *may* change to in-classroom if the campus re-opens, to be held at the times indicated in the schedule

You can purchase one through the QCC Follett Bookstore. Free Shipping is available!  You may also choose to purchase one from any retail vendor of your choosing.

If you cannot afford internet service or a computer, please email financialaid [at] qcc.mass.edu from your Qmail account.  Please indicate if you need financial assistance with internet service, a laptop, or both and some information regarding your circumstances.  We will review your case and determine how we can help.  You do not need to be a financial aid applicant to email us for this request!  A representative will respond to emails on a first-come, first-serve basis. Please be patient, as we are receiving a high volume of emails. Thank you.

If you are a new student, welcome! Academic Advising would love to assist you in your initial placement. Contact Advising at 508.854.4308 or advising [at] qcc.mass.edu for a discussion around your goals and course selection.

If you are a current or returning student, you are automatically cleared to self-register for classes. Log on to The Q to register (My Academics Tab). Contact Advising at 508.854.4308 or advising [at] qcc.mass.edu for a discussion around your goals and course selection as needed.

Congratulations on choosing QCC! Please see our Enrollment Steps website for instructions on how to apply online.

QCC's Community Learning Hubs will suspend services until further notice (Great Book Valley and Catholic Charities).

Given the current circumstances, QCC services are closed to the public until further notice. For this reason, Advising is NOT providing in-person services to the public. However, we are committed to serving you and we’re prepared to assist you remotely, either via email or over the phone (depending on our availability, your needs and the complexity of your request). If your goal is to register for upcoming Summer or Fall classes, you may be able to self-register from , your student portal. You will need to login to The Q to get started. Before you begin, be sure to review the Self-Registration Resources available on the Academic Advising page on The Q.

Given the current circumstances and to help facilitate registration during this time, ALL current and active students will be automatically cleared to self-register, by logging into The Q. We encourage you to use the Self-Registration Resources available on the Academic Advising page on The Q.  More importantly, be sure to Run your degree audit before AND after you have registered for classes to ensure that you’ve selected courses that fit within your program or are pre-requisites for your program coursework.

If you are able to log onto your Qmail, official student email, you can reset your password for The Q (your student portal) by clicking “I forgot my password” on the upper right-hand corner of the page. Your password re-set information will get emailed to your Qmail, official student email. If you need additional assistance or you’re unable to access your Qmail to retrieve your password, you can start by reviewing the IT Services Help Desk page on The Q.

Be sure you Run your Degree Audit before AND after you have registered for classes. This will help you figure out which classes you need for your program, and in what order you may need to take them. It also helps ensure that you are choosing classes that fit within your program, or your intended healthcare program. You can also check out this handout for help understanding your Degree Audit. If you have questions about the classes you’ve selected or are having difficulty, you can email Advising at advising [at] qcc.mass.edu. Depending on the volume of emails, we should be able to get back to you within 24-48 hours. When you email us, be sure to 1) email us from your Qmail, 2) include your full name, 3) include your student ID number, 4) include a phone number in case we need to call you, and 5) clearly state your question or reason for emailing us.

If you ran your Degree Audit, but you’re still not sure you selected the right courses and you’d like an Advisor to review your Degree Audit and/or Class Schedule, or you got stuck somewhere along the way and need help, you may email advising [at] qcc.mass.edu for assistance. Again, be sure to 1) email us from your Qmail, 2) include your full name, 3) include your student ID number, and 4) include a phone number in case we need to call you, and 4) clearly state your question or reason for emailing us.

We appreciate your patience and flexibility as we work hard to provide you continued support and assistance during these challenging times. We are committed to your success!

We have increased our support options (offices listed above), and we strongly encourage you to contact your professor(s) and continue having a dialog with them throughout the semester. Our faculty will work with you to help you succeed. Remember, you are not alone in this. If you feel you need help, please reach out. Academic Advising is a great place to start!

We have transitioned 96 % of our courses to remote instruction, with just a few exceptions that have to do with some healthcare courses and practicum. We are currently working with our accreditor to transition these instances to remote instruction.

Pass/fail is being considered, but, for now this is not an option. Many of our students are transferring to four-year colleges and universities and many don’t accept a Pass/Fail grade. This affects students down the road with a lot of negative consequences (such as having to retake the course that was graded Pass/Fail). Accreditors do not accept a Pass/Fail grading system for healthcare programs.

Information and instructions can be found at the Bookstore.

You can order online books or physical books, depending on your preference. Visit the Bookstore to learn more.

You should reach out to Academic Advising and they can help you. We now have a new procedure/process to place you in the proper math course, including a Math Skills Check website. Advising will go over your math courses (working off high school transcripts) and your math experience, in order to find the correct math placement for you. Many other colleges and universities follow a similar placement procedure.

Final exam grades are posted 48 hours after a class concludes.

Reach out to the office/contact person listed above on this page.

Center for Workforce Development & Continuing Education

At this time all face to face classes are either being moved to remote instruction or postponed until normal College operations are able to resume.  This applies to programs through the CWDCE.  

At this time all TEAS tests have been put on hold. The Center for Workforce Development has closed registrations for all tests until testing can resume and a revised schedule can be created.

Yes. The rescheduled date will now become your original scheduled date and you will still be allowed to use the one reschedule that is allowed without incurring additional fees.  

All individuals who are affected by a test cancellation due Covid-19 will be given first priority once testing resumes. If you have specific questions on how TEAS testing affects your admission you are encouraged to speak with Advising or Admissions.

Staff at the Center for Workforce Development & Continuing Education are working remotely during normal business hours. Please email questions to cce [at] qcc.mass.edu or leave a voice mail at 508.751.7900. Both email and voice mail message are being monitored by staff. 

Early College

At this time all face to face classes are either being moved to remote instruction or postponed until normal College operations are able to resume.  This applies to all Early College programs. Your professor should be reaching out to you.

Check the earlycollegeworcester.org website for updates on registration for the Worcester Program. For Central MA high schools I’ll be communicating via email with staff to plan for summer and fall classes.

The Early College staff will be reaching out to all students via texts, emails, snail mail or phone calls to find out what you need. Andy Kupec will be the contact person. akupec [at] qcc.mass.edu.

Early College staff are working remotely during normal business hours. Please email questions to Christina Hebert chebert [at] qcc.mass.edu or Andy Kupec akupec [at] qcc.mass.edu