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Emergency Response

Main Campus - Worcester

QCC Healthcare and Workforce Development Center

Southbridge

Preface​

This emergency procedures guide has been designed to provide a contingency manual for Quinsigamond Community College to plan for campus emergencies.  While the guide does not cover every conceivable situation, it does supply the basic administrative guidelines necessary to cope with most campus emergencies.

The college policies and procedures herein are expected to be followed by all whose responsibilities and authority cover the operational procedures found in the guide.  Campus emergency operations will be conducted within the framework of the college guidelines.  Any exception to those emergency operation procedures will be conducted by, or with the approval of those college administrators directing and /or coordinating the emergency operations.

Purpose

The basic emergency procedures outlined in this manual are to enhance the protection of lives and property through effective use of college and community resources.

The purpose of these procedures is:

  • To recognize that in these circumstances, the sharing of information is critical in order to protect members of the QCC Community.
  • To recognize that resources are available and that a coordinated response to emergencies is essential in the smooth resolution of an emergency.
  • To provide all available medical, psychological, academic and counseling support services to victims of incidents.
  • To provide for the prompt investigation of incidents.
  • To protect the privacy, dignity, and self-respect of students, faculty, employees and guests.

Whenever an emergency affecting the campus reaches proportions that cannot be handled by routine measures, the President, or designee may declare a state of emergency, and these contingency guidelines may be implemented.  Four general types of emergencies have been defined and may result in the implementation of this plan.  These are (1) Minor (Isolated Critical Incident), (2) Localized Emergency, (3) Major Emergency, and (4) Disaster.  Since emergency is sudden and without warning, these procedures are designed to be flexible in order to accommodate contingencies of various types of magnitudes.

Scope

This procedure applies to the main campus and other locations and includes – after hours.  The college will make every effort to work with satellite campuses in the development of emergency response procedures.  In the event of a catastrophic event at satellite locations, the main campus will provide resources and support to assist in the crisis

Emergency Response

During the Campus emergency, the Campus Police Department will take appropriate and immediate measures necessary to manage the emergency, safeguard life and property, and maintain educational facilities. The Chief of Police or designee will activate the Emergency Response Team when necessary. The Chief of Police will immediately consult with the College President regarding the emergency. The College President or designee will declare a campus state of emergency. The Emergency Response Team (ERT) will be activated based upon the level of emergency designated by the Chief of Police or designee. The level of the emergency and instructions will be communicated to the college community by one or all of the following:

  • DCC Text Messaging
  • Roof top Siren - Speaker
  • Campus wide voicemail broadcast
  • Campus weather warning information line (Recorded message) 508.854.4545
  • Main Campus Switchboard Number 508.853.2300
  • Sorenson VideoPhone access
  • Global email message
  • Portable or cruiser megaphone system
  • Fire alarms
  • Cruiser sirens
  • Plasma Screen

The Emergency Response Team will assemble in a designated control area to coordinate the emergency response. All other personnel, students and guests, will adhere to the following procedures as outlined in the Emergency Management Guide for the College Community.

  • Dial 508.854.4444 For minor and localized emergencies
  • Dial (Recorded message) 508.854.4545 for information and instructions.

For major & catastrophic emergencies Dial 508.854.4444.

  • Evacuate the building by using the stairs to the nearest safe and unobstructed exit. Once outside the building, move 500 ft from the building to insure that emergency vehicles arrive to the scene without difficulty. Provide your name to college or law enforcement official when asked.
  • Wait for further instructions from Campus Police, local police, or Emergency Response Team members, (identified by brightly colored vests).

Definitions of Emergencies

The following definitions of an emergency are provided as guidelines to assist college personnel in determining the appropriate response.

Minor Emergency (Isolated Critical Incident)

Incidents that primarily involve Campus Police and Student Services:  any incident potential or actual, which will not seriously affect the overall functional capacity of the College. They are isolated and impact a limited number of people and only small parts of the college community or physical property are affected.  Although minor incidents would not require the intervention of the Emergency Response Team “ERT” as a whole, selected members of the team may be involved as necessary.

Examples would include, but are not limited to:

  • Death of a Student or College Community Member
  • Violent Crimes (sexual assault, Robbery, aggravated assault…)
  • Mental Health Crisis (attempted suicide…)
  • Vehicle Incident
  • Drug/Alcohol Overdose
  • Life Threatening Injury

Localized Emergency​

Localized Emergency impacts only a small part of the college community or physical property and does not affect the overall functioning capacity of Quinsigamond Community College.  A localized emergency may not require the intervention of the Emergency Response Team as a whole; however, selected members of the team may be involved as necessary.
Examples would include, but are not limited to:

  1. Small, localized fire
  2. Isolated power outage
  3. Small, localized hazardous material spill, which can be immediately controlled and properly cleaned up.

Major Emergenc​y

Any incident, potential or actual, which affects an entire building or buildings, and which will disrupt the overall operations of the College.  Outside emergency services will probably be required, as well as major efforts from campus support services.  Major policy considerations and decisions will usually be required from the College Administration during these times of crises. ERT should will be activated

Disaster​

Any event or occurrence, which taken place and has seriously impaired or halted the operations of the College, this could include a citywide emergency.  In some cases mass casualties and severe property damage may be sustained.  Outside emergency services will be essential, but may not always be available. Expect to be self sufficient for a minimum or 48 hours.  Major policy considerations and decisions will be required and ERT will be activated.

Declaration of Campus State of Emergency

The authority to declare a campus state of emergency rests with the College President or designee as follows:

During the period of any campus major emergency, the Campus Police Department, as required, shall place into immediate effect the appropriate procedures necessary in order to meet the emergency, safeguard persons and property, and maintain educational facilities. Campus Police shall immediately consult with the President or designee regarding the emergency and the possible need for a declaration of a campus state of emergency.
Only those individuals who have been assigned as Emergency Response Team members will be allowed to enter the established emergency site.

GENERAL PRINCIPLES

  • An emergency may occur at any time with little or no warning.
  • The succession of events in an emergency is not predictable, thus these published support and operational plans will serve only as a guide, and may require modification in order to meet the unique requirements of the emergency.
  • Good judgment and sensitivity to individual situations are the most important factors in an effective institutional response to crisis situations.
  • Human compassion and concern for individuals should remain foremost.

Emergency Team Roles and Responsibilities

The following is a brief depiction of personnel and their responsibilities pertaining to emergency management.  Their responsibilities include all that’s indicated, but are not limited to the following:

PRESIDENT​

As the Chief Executive Officer for Quinsigamond Community College, the President has the responsibility for the overall management during an emergency.  Convenes Senior Staff and informs Trustees and/or Board of Higher Education on the level of the emergency and the actions taken.

Emergency Administrative Coordinator​

VICE PRESIDENT OF ADMINISTRATIVE SERVICES

Assumes the responsibilities of the Chief Executive Officer for Quinsigamond Community College in the absence of the President. Directs all emergency administrative coordination and monitors the Emergency Response Team.

EMERGENCY DIRECTOR - CHIEF OF POLICE

The direct operational control of the campus major emergency or catastrophic event is the sole responsibility of the College Emergency Director.

EMERGENCY FACILITIES COORDINATOR - DIRECTOR OF FACILITIES

Provides equipment and personnel to perform shutdown procedures, hazardous area control, barricades, damage assessment, debris clearance, emergency repair and equipment operation and protection.  Coordinates building and grounds staff for necessary support.

VICE PRESIDENT OF ACA​DEMIC AFFAIRS

The primary responsibility of the Vice President of Academic Affairs lies with keeping the appropriate faculty notified in cases of emergency where they may be affected.

VICE PRESIDENT OF ENROLLMENT AND STUDENT SERVICES

The primary responsibility of the Vice President of Enrollment and Student Services is to insure support services for students during and after an emergency.

COMMUNICATIONS COORDINATOR - MARKETING ​MANAGER

Primary responsibility is to be the sole disseminator of information related to the emergency.

HUMAN RESOURCES

Responsible for responding to all incidents classified as minor, localized, major and/or disasters as needed.

HEALTHCARE CONSULTANT (Registered Nurse)

Responsible for responding to all incidents classified as minor, localized, major and/or disasters as needed.

SCIENCE LABORATORY ​COORDINATOR

Responsible for responding to all incidents classified as minor, localized, major and/or disasters as needed.

COORDINATOR OF COUNSELING

Responsible for responding to incidents when summoned.

COMPUTER/PHONE SYSTEMS COORDINATOR - DIRECTOR OF TELECOMMUNICATIONS

Responsible for responding to incidents classified as minor, localized, major and/or disasters as they relate to technology failures or services essential in the effective management of the EOC.

C.S.C. EMERGENCY COORDINATOR - DIRECTOR OF CHILDREN’S SCHOOL

Responds to all incidents in the Children’s Study Center classified as minor, localized, major and/or disasters.

LOGISTICS - PURCHASING MANAGER

Coordinates and processes requests for additional resources.

Student Accessibility Services LIAISON - DEAN OF Student Accessibility Services

Responsible for responding to all incidents classified as minor, localized, major and/or disasters as needed.

FOOD SERVICES LIAISON - ASSISTANT DEAN OF AUXILLARY OPERATIONS

Responsible for managing appropriate staffing numbers to assist in emergency food services.

CAMPUS POLICE

Responsible for responding to all incidents classified as minor, localized, major and/or disasters.

STUDENTS

Are responsible for the following:

  • Become familiar with the Emergency Management Plan for the College Community and specific information regarding safety in various campus buildings.
  • Learn appropriate building evacuation routes and evacuation locations. (Posted in each classroom)
  • When in class, follows instructions of faculty in response to evacuation, proceeds to evacuation location.

FACULTY AND SUPERVISORS

Each faculty member and supervisor is responsible as follows:

  • Provides students and/or employees in his/her department or area of responsibility with general information concerning Quinsigamond’s emergency procedures, as well as any specific information regarding safety in their buildings.
  • Keeps students and/or staff informed in his/her area of responsibility in an emergency, if appropriate, initiates’ emergency procedures.
  • Assists students/staff in responding correctly to building evacuation guidelines and directs them to report to their designated evacuation location.
  • Assists ERT members and building assistants with logistics and head count.

Campus/Community Roles and Responsibilities

ALL COLLEGE PERSONNEL

Each employee is responsible for the following:

  • Becomes familiar with general information concerning “Emergency Management Plan” for the College Community and specific information regarding safety in his/her building
  • Initiates emergency procedures when appropriate.
  • Unless building evacuation is initiated, remains at work station to assist any of emergency personnel or students who enter his/her area.Learns appropriate building evacuation routes and evacuation locations from his/her work area using the Departmental Emergency Evacuation Plan “DEEP”.

College Communication System

The campus community is to be immediately notified upon the confirmation of a significant emergency or dangerous situation involving an immediate threat to the health or safety of students, employees, and visitors on or off campus, unless issuing a notification will compromise efforts to contain the emergency.

Campus communication systems consist of broadcast voicemail and email, text messaging and a roof top siren warning system. The Marketing Manager will assist the Incident Commander in producing a campus wide message as per the President’s instruction. The Chief Technology Officer or designee will broadcast the message through broadcast voice-mail text messaging and e-mail to the campus community. The Chief technology Officer or designee will post regularly updated messages on the emergency web page as directed from the incident commander or designee. Depending on the level of the emergency, Campus Police will utilize the roof top loudspeaker siren system to broadcast a message. The broadcast messages will contain information directing the campus community to follow specific instructions and take particular action as necessary. Fire alarms may be used in an immediate emergency to evacuate the building only at the direction of Campus Police. In the event that all communications are inactive, Campus Police will activate all cruiser sirens throughout the campus to warn the college community.

ON CAMPUS EXTENSION DIAL:     Emergency 4444
OFF CAMPUS TELEPHONE DIAL:   Emergency .508.854.4444

Reporting Emergencies

If you discover an emergency situation on the Quinsigamond College Campus, immediately perform the following steps:

  1. Call CAMPUS POLICE immediately at Ext. 4444 or 508.854.4444.
  2. If phones are down, Dial 911 from your mobile device and give the dispatcher your name and location.  
  3. Send a runner to notify Campus Police – located in the Athletic Center, Lower Level.
  4. Stay calm.
  5. Tell the dispatcher:
    1. The nature of the emergency.
    2. If Police, Fire, or an Ambulance is needed.
    3. If there is a weapon involved.
    4. If the suspect is still present. If not, identify the direction the suspect went and what the suspect description was.

Emergency Response & Activation Measures

In the event that campus buildings need to be evacuated, it will be done (when at all possible) building by building.

The following are steps to be taken during an evacuation:

Campus Police

  • Will be notified of situation that calls for building(s) evacuation.
  • Will determine appropriate building notification tool to clear buildings, i.e. fire alarm, portable P.A. System, cruiser siren or floor to floor in person clearing…
  • Will activate Emergency Response Team.

Building Occupants

  • The affected building will be evacuated first.
  • Refer to building evacuation locations.
  • Occupants will be notified by activated fire alarms, portable P.A. (megaphones), cruiser siren or police or ERT member.  (Brightly colored vests will identify ERT members).
  • Building occupants will take directives from Police, Building Assistants or ERT Members.
  • All persons will remain calm while they evacuate the area and will respond to the ERT members as they would any other emergency service worker.

Brightly colored vests will identify ERT members

OUTDOOR EVACUATION LOCATIONS

The emergency response team has identified evacuation locations throughout campus. Due to the sensitivity of this information the locations will not be published in this guide.

NOTE: Emergency Response team members and certain College Officials “only” will have this classified information.

EVACUATION FROM CAMPUS

In the event that the Quinsigamond Community College campus must be evacuated, the parking lots will be emptied in the following order and funneled via alternate routes. This is to prevent gridlock and congestion on the main access road and to enable emergency personnel to enter or exit the campus.

NOTE: For those times when extenuating circumstances prevent the evacuation via a pre-arranged route, emergency personnel will re-direct vehicles toward an alternate egress.
1.    Parking Lot #1 Exit south by Assumption Ave and then on Loop Road to West Boylston Street
2.    Parking Lot #2 Exit south by Assumption Ave and then on Loop Road to West Boylston Street
3.    Parking Lot #3 Exit east toward Burncoat Street
4.    Parking Lot #4 Exit east toward Burncoat Street
5.    Parking Lot #5 Exit east toward Burncoat Street
6.    Athletic Lot Exit west on Loop Road toward West Boylston Street
7.    Surprenant Lot Exit north and turn left onto Loop Road toward West Boylston Street
8.    Administration Lot Exit west toward West Boylston Street/Front Driveway
9.    CSC Lot Exit south toward Randall Street
10. Assumption Ave Exit East on Assumption and then on Loop Road to Staff Lot West Boylston Street

When possible, uniformed officers will be there to assist in moving traffic off campus as quickly as possible.

At no time will traffic go the wrong way on the loop road, unless directed by Campus Police.

Aftermath

  • After the threat is over an assessment of both injuries and property damage will be conducted.
  • Emergency Response Team will immediately report findings to the President.
  • President will give the “All Clear” signal to ERT.
  • Senior Administrators will be notified and will allow normal operations to resume.

Fire/Explosion

The following measures will take place in cases of fire or explosion:

Campus Police

  • Upon the notification of a fire or explosion, Campus police will respond and contact the Worcester Fire Department.
  • Upon arrival an assessment will take place and if needed, additional assistance from local or State agencies will be summoned.
  • Simultaneously, evacuation of the occupants of the building will take place and other officers will assist in escorting off campus agencies to the problematic area.

If necessary, the Emergency Response Team (ERT) will be activated.  Otherwise, appropriate personnel will be notified.

When the Worcester Fire Department and Massachusetts State Fire Marshall personnel arrive on campus they will assume all authority until the crisis is over.

Building Occupants

  • Staff, faculty and students are responsible to learn the locations of all exits and fire alarm pull stations, as well as the different buildings evacuation location.
  • All occupants of the building will evacuate upon hearing a fire alarm and report immediately to the building’s designated evacuation location.  For example: If you are in a meeting located in the Administration Building when the incident occurs, report to the Administration building evacuation location.  Once the building is evacuated no one will be allowed to re-enter until Campus Police, your building assistants or an ERT Member gives you the “ALL CLEAR.”
  • Once in the designated evacuation location, remain there and seek the guidance and directives of the ERT member, who will be easily identified by bright colored vests.
  • The ERT Member will have updated information (as soon as practical) and will need your complete cooperation.

Evacuation Plan for Students and Staff with Disabilities

The evacuation procedures for individuals with disabilities are as follows:

  • When the alarm sounds (or notification to evacuate is given) it is important to determine the nature of the emergency and act accordingly.
  • Elevators are not to be considered as an exit option unless clearance from Campus Police is given.
  • Individuals who walk with assistive devices may need assistance.
  • Individuals who are blind or partially sighted may have to depend on others to lead them, as well as their dogs, to safety during a disaster (a guide dog could become confused or disoriented in a disaster). A service animal’s safety is secondary to ensuring the safe evacuation of people.
  • Wheelchair users who are on the main level of a building and can exit directly to the outdoors should do so as quickly as possible.

If disaster is clearly present and it becomes necessary to evacuate, it is the responsibility of the individual with the disability to request assistance. In general these individuals must not be carried, except in an extreme emergency, due to risk of potential injury or death. It is preferable that one understands the proper way to transfer a person with a disability or to move someone with a physical disability and what exit routes from the building are best. The individual knows best how he or she should be carried and should direct volunteers accordingly.

Note: If a person with a disability cannot get out of a building the best thing for them to do is to go to the nearest accessible stairwell and let someone know of their location so they can notify the proper authorities.

Smoke is the greatest danger in a fire. As you evacuate, or if you are trapped, always stay near the floor where the air is less toxic. STAY LOW!
In advance, familiarize yourself with fire extinguisher locations, exits, and alarm pull stations.

  • Activate the closest fire pull station
  • Get on your knees or belly and stay low always making way to the nearest marked exit.
  • Alert others as you exit.
  • Stay back at least 500 feet or more from the building.

IF TRAPPED DURING A FIRE:

  • Find a window and place an article of clothing outside of it and use it as a marker for rescue crews.
  • If the room has no window, or if window that does not open, stay near the floor and in a corner if possible, where the air 
  • is less toxic.
  • Shout at regular intervals to alert emergency personnel of your location.
  • Disabled individuals should go to the nearest stairwell landing.  
  • Do not move someone in a wheelchair unless they ask for help. 

FIRE EVACUATION PRO​CEDURES

Section 1-​-- To Report A Fire:

All fires (or possible fires evidenced by smoke, the smell of burning material, etc.) should be reported immediately as follows:

OUTSIDE PHONE: (508.854.4444)
CAMPUS PHONE: 4444

PULL THE NEAREST FIRE ALARM STATION

Section 2--- All O​ther Emergencies

  • Please follow applicable steps whenever the fire alarm in your building is sounded:
  • Staff member tells students to quickly leave the building by following the evacuation route. The red EXIT signs in corridors and other appropriate places denotes the evacuation route. A fire exit sign is located on the wall immediately adjacent to the corridor doors of all classrooms.
  • When the area has been emptied, the staff member, where practical, checks to see that all windows and secondary exits are closed and all electrical and gas devices are turned off. The lights should be left on. He/she then leaves, making sure the room corridor is unlocked and closed, where practical and exits the building.
  • Anyone located in the campus cafeterias, bookstore, auditorium, lounges, library, student center etc. will evacuate immediately by using the closest available exit.
  • Students and/or other visitors in offices will immediately be told to leave.
  • Staff located in offices or other work areas, where practical, will immediately lock all desks, file cabinets, safes, storage cabinets, etc., shut any interior office doors and close windows. The last one out, where practical, will leave lights on and make sure all corridor doors are closed and unlocked.
  • When those evacuating reach the outside, they are to keep moving until at least 500 feet or more away from the building. (Designated Outside Evacuation Areas are located on map below).
  • Don't use the elevator as a means of exit.
  • No one may re-enter the building until proper authorization is received and communicated by the Quinsigamond Community College Police Department.

Section 3--- E​vacuation Plan for Handicapped Student and Staff

  • A handicapped person should not be left unattended at any time during an emergency when possible.
  • Evacuation points are designated at a landing in the nearest accessible stairway.
  • Don't use the elevator as a means of exit.
  • To avoid injuries, a handicapped person should be evacuated after all others when possible.
  • Staff are requested to assist the handicapped person to the nearest accessible stairwell when the fire alarm in that building is sounded.
  • The Fire Department personnel will advise the handicapped person when it is safe to re-enter the building.

Hurricane/Blizzards

In the event of a natural disaster such as hurricanes, blizzards, tornados and floods the primary criteria is preparedness.  The more warning of a storm, the better prepared the college community will be to deal with the situation.

Stage One: Hurricane / Blizzard Watch

  • The Emergency Response Team reports to their identified Meeting Room to assess the storm, and receive updated information from all reliable sources.  The President is kept informed on all accounts.
  • The campus community is notified via global email, telephone broadcast via the weather line or campus voicemail and/or notices posted throughout the campus.
  •  Community members receive instruction from Emergency Response Team members or staff about hurricane/blizzard procedures.
  • In accordance to Emergency Response Team procedures, supplies will be checked and replenished.

Stage Two: Hurricane / Blizzard Warning

  • ERT will check food and water supplies and stock up as necessary.
  • Facilities Department will remove all movable objects from the grounds.
  • All those that have a medical condition are personally responsible to have an adequate supply of required medications, such as insulin, inhalers, etc., to last through an anticipated storm.
  • All buildings will be locked down with the exception of the Gym, which might be needed for shelter.
  • All non-essential personnel will be directed to leave campus.
  • Students will be encouraged to contact their families and inform them of their departure from campus and indicate their destination plans.

Stage Three: Six Hours Prior to the onset of Hurricane/Blizzard

  • All non-essential personnel will be cleared from campus; those individuals without alternative plans will be required to stay in a pre-determined location.  Those leaving at this time will be asked to sign a release accepting personal responsibility for their safety.
  • Procedures for food dissemination will be established and announced.  Weather conditions are likely to affect hours, location and menu.
  • Upon notification, individuals located on top floors within halls and buildings will be moved to interior hallways or lower floors to avoid potential injury caused by broken windows in the event of a hurricane.
  • Elevators will be de-activated after all physically challenged individuals are relocated to ground level floors.

Stage Four: Onset of Hurricane/Blizzard

  •   Normal operations of the college will be suspended until the emergency passes.

Stage Five: Aftermath of Hurricane/Blizzard

  • After the emergency is over, an assessment of injuries and property will be conducted.
  • The President will be immediately advised of campus conditions.
  • The President will give the “All Clear” signal to the Emergency Response Team.

Earthquake or Tornado

Fear at the time of a disaster may breed panic, and this panic can account for more injuries than the disaster itself. Therefore, calming personnel and students and preventing panic is critical.

In the event of an earthquake:

  • Stay away from windows or bookcases.
  • Identify safe places such as:
  • ---- In a doorway
  • ---- Under sturdy furniture
  • ---- Against an inside wall

In the event of a tornado:

  • Don't hesitate, take immediate cover
  • Go to lower level areas (no windows) and take cover in: an interior room or hall, Use heavy furniture for shelter if possible
  • Familiarize yourself with the building assembly areas listed below prior to any emergency
  • Always follow the direction of emergency response personnel.

During an emergency remain calm and quickly follow the steps outlined below:

In the event of an earthquake:

  •  IF INDOORS seek refuge in a doorway or under a desk or table.  Stay away from glass windows, shelves and heavy equipment.
  • IF OUTDOORS move quickly away from buildings, utility poles and other structures.  Caution: Always avoid power or utility lines as they may be energized.
  • If in an automobile stop in the safest place available, preferably away from power lines and trees.   Stop as quickly as safety permits, but stay in the vehicle for the shelter it offers.

Campus Police

Upon receiving a National Weather Service advisory for a tornado watch or tornado warning, the Quinsigamond College Police Department will adhere to the following:

  • Notify the Emergency Response Team;
  • Continue to update ERT with updated information;
  • Alert Campus Community ASAP (via appropriate communication mechanism); Using QCC Alert, Including the roof top siren pre- recorded Tornado warning.
  • If time permits, release a telephone broadcast, global email alert or one on one verbal notification and activate the outside roof top siren warning message.

Facilities Department

Upon receiving information from the Emergency Response Team, the Facilities Director will be responsible for the following:

  • Maintain liaison with the utility companies and be prepared to disconnect utilities to affected buildings.
  • Provide assistance to the Campus Police Department by communicating the possible threat of a tornado to the occupants of campus buildings.

All Campus Personnel and​ Students

All campus personnel and students will follow the directions of the Emergency Response Team and Campus Police.

Take shelter within a building by moving to the center hallways, avoiding the main gymnasium court area, Quonset hut and auditorium.
If time permits take note of the interior assembly areas in the basement hallways of your building and go to those areas with the fewest windows.
(Assembly areas noted on page).

Emergency Response Team (ERT)

  Emergency Director activates phone tree and notifies team members of tornado watch or warning.
  Monitor the situation and provide assistance when necessary.

Aftermath

  • After the threat is over, do assessment of injuries and damaged property.
  • Emergency Administrative Coordinator or designee will immediately report findings to the President.
  • President will give the “All Clear” signal to ERT.
  • Emergency Response Team and Building Assistants will be notified and will allow normal operations to resume.

Bomb Threat

If you observe a suspicious object or potential bomb on campus, do not handle. Clear the area, and immediately notify Campus Police.

If You Receive a Bomb Threat Call:

  • Have someone nearby contact QCC Police at 508.854.4444 or on campus phone extension 4444.
  • Keep caller on line as long as possible.
  • Note time of call and approximate age and gender of caller.
  • Speech pattern (accents).
  • Emotional state of caller.
  • Background noise.
  • Ask "When will the bomb go off?"
  • "Where is the bomb? Which building?"
  • "What kind of bomb is it?"
  • "Why did you place the bomb?"

If you check your area:

  • Don't touch the object.
  • Don't open drawers or cabinets.
  • Don't turn on/off any electrical devices or switches--light switches, cell phones, radios or any other king of electronic device.
  • Be aware of secondary devices.

Bomb threats are to be taken seriously and require prompt attention. To evacuate or not upon receiving a bomb threat is a very difficult decision. Many factors must be weighed such as: Was the threat specific in reference to the bomb placement? If not, where is the safe zone to evacuate people toward?

What is the time frame to conduct a search and safely evacuate? Are there secondary devices? These are some of the questions that must be quickly considered prior to a total evacuation.

Contrary to popular belief, Campus Police officials have no basis to order a facility evacuated based upon a bomb threat. Only the person in charge of the facility (President, store manager, principal) has the authority to have the facility evacuated. However, if the Campus Police official is asked for advice, he/she should err on the side of caution and recommend evacuation.

It makes no sense for off campus law enforcement personnel, who are unfamiliar with the campus facility, to search for a suspected device. It is recommended that personnel who normally work in the facility search familiar areas.

Campus Police

  • Will notify appropriate authorities Massachusetts State Police, Worcester Police Department and Worcester Fire Departments.
  • Activate Emergency Response Team if needed.
  • Contact Facilities (if overt search is determined) to start evacuation procedures at the threatened building. Campus Police will assist with the evacuation procedures, if necessary.

Facilities Staff

  • Upon notification from ERT or Campus Police, will assist in the search of building areas and traffic and crowd control if needed.
  • Assist with utility companies in any requests.

Aftermath

  • Assess injuries and damaged property.
  • Report findings to the President.
  • President will give the “All Clear” signal to ERT.

BOMB THREAT REPORT FORM

THREATING PHONE CALLS                    DESCRIPTION OF CALLER’S VOICE

Time call received: _________                  Male ________    Female__________
Exact words of person calling:                     

_________________________               Young ___ Middle Age ____ Old_____
_________________________
_________________________                Tone of Voice ___________________
_________________________  
                                                                   Accent ________________________
Questions to ask:                                    
                                                                          Background Noises:
1. When is the bomb going to explode?     _______________________________
     ____________________________      _______________________________
2. Where is the bomb right now?                ______________________________
   (Building, floor, room #)                            ______________________________
     ____________________________
3.  What kind of bomb is it?                         Is voice familiar?
     (appearance)                                          ______________________________
     _____________________________
4.  What does it look like?                            If so, who did it sound like?
     (concealed or hidden)                              _____________________________
      _____________________________      _____________________________
5. Why did you place the bomb?                   _____________________________
     ______________________________     Remarks: _____________________
_________________________________    _____________________________
                                                                      _____________________________
Person (receiving/monitoring) the call:          _____________________________
________________________________       _____________________________
Department ______________________       _____________________________
________________________________       _____________________________
Telephone# ______________________       _____________________________
Home Address ____________________      _____________________________
_________________________________     _____________________________
_________________________________      ____________________________
Home Telephone# __________________     ____________________________
Date _____________________________     ____________________________

ACTS OF VIOLENCE

There are times that incidents may occur on campus that involve violence, disruptive behavior, riots, terrorists acts or weapons. The rule of thumb in these cases is to call Campus Police Immediately, Dial Emergency 508.854.4444.

Campus Police

  • Will obtain as much information as possible to assess the situation.
  • Will call for assistance from outside agencies when appropriate.
  • Will activate the ERT, if necessary.
  • Will secure the scene of the incident, if necessary.
  • Will initiate evacuation procedure, if necessary.

Facilities

  • Will assist in providing assistance with barricades, cordon tape, if needed.
  • Provide extra lighting, portable generators, radios etc…upon request from Emergency Response Team.

Media Relations and Communications

  • Facts regarding the incident are relayed to the President from the Emergency Response Director or Administrator.
  • Manage the news media and provide know facts.
  • Assist in identifying a central location to contain and assemble media.
  • Transcribe electronic messages sent to the community, if possible.
  • Telephone campus wide broadcast if possible.
  • Official College announcements will be made through Media Relations or designee.

Aftermath

  • Assessment of injuries and property damage will be conducted.
  • Immediately report findings to the President.
  • The president will give the “All Clear” signal.
  • Emergency Response Team will be notified and allow normal functions to resume.


ONLY AUTHORIZED SPOKESPERSONS (COLLEGE PUBLIC RELATIONS DEPARTMENT) WILL MEET OR TALK WITH THE MEDIA. ALL CALLS OR REQUESTS FOR INFORMATION ARE TO BE DIRECTED TO THAT OFFICE AT EXTENSION 7513.

CIVIL DISTURBANCES OR DEMONSTR​ATIONS

Most campus demonstrations such as marches, meetings, picketing and rallies will be peaceful and non-obstructive.  A demonstration should not be disrupted unless one or more of the following conditions exists as a result of the demonstration:

  • INTERFERENCE with the normal operations of the College
  • PREVENTION of access to office, buildings or other College facilities
  • THREAT of physical harm to persons or damage to College facilities

If any of these conditions exists, Campus Police should be notified and will be responsible for contacting and informing the President and appropriate Vice President. (Student Services or Academia).  Depending on the nature of the demonstration, procedures should be followed specific to the following:

Peaceful Non-Obstructive Demonstration: Generally, demonstrations of this kind should not be interrupted.  Demonstrations should not be obstructed or provoked and efforts should be made to conduct College business as normally as possible.  If demonstrators are asked to leave but refuse to leave by regular facility closing time Campus Police will take appropriate action.
The College reserves the right to direct and identify locations on campus best suitable for peaceful demonstrations.

Non-Violent Disruptive Demonstrations:  In the event that a demonstration blocks access to College facilities or interferes with the operation of the College, demonstrators will be asked to terminate the disruptive activity.  If demonstrators refuse to leave or terminate activity, Campus Police will take appropriate action.

Violent Disruptive Demonstrations:  In the event that a violent demonstration in which injury to persons or property occurs or appears eminent, the Emergency Director, Campus Police, the President and appropriate Vice President will be notified.  This body will confer and determine appropriate action to be taken.

If determination is made to seek the intervention of state and/or local authorities the demonstrators should be notified.  Demonstrators may be notified verbally by campus authorities and/or through one of two forms established by the college, identified as Attachment “A” or Attachment “B”.  These forms will be available under the guidelines established for the Emergency Response Team and will be contained within the Teams Manual…

NOTE: The Chief of Police or his/her designee reserves the right to call for police assistance without counsel from others if it is deemed to be of paramount importance to the safety of persons involved.

All calls from media are referred directly to the Marketing Manager.

ATTACHMENT A


DIRECTIVE TO IMMEDIATELY TERMINATE DEMONSTRATION

(Identify Self) College Representative

This assembly and the conduct of each participant is seriously disrupting the operations of Quinsigamond Community College and is in clear violation of the rules of Quinsigamond Community College.  You have previously been called upon to disperse and terminate this demonstration.  Accordingly, you are directed to terminate this demonstration.  If you have not done so within the next fifteen (15) minutes, whatever measures are necessary to restore order – including calling for police assistance – will be taken.  Any participant who continues to demonstrate is subject to possible arrest and/or to college sanctions.

DEMONSTRATION WITH THE ASSISTANCE OF POLICE

(Identify Self) College Representative

You have previously been directed to terminate this demonstration

ATTACHMENT B

DIRECTIVE TO IMMEDIATELY TERMINATE and you have been put on notice as to the consequences of your failures to do so.  Since you have chosen to remain in violation of the rules and regulation of Quinsigamond Community College, the Police will now be called to assist in dispersing this assembly.  Those who fail to leave immediately will be subject to arrest and college sanctions.

MEDICAL AND F​IRST AID

EMERGENCY TELEPHONE NUMBER: 4444

If serious injury or illness occurs on camps, immediately dial 4444.  Give your name; describe the nature of the medical problem and the campus location of the victim (building, floor, room etc.) In case of injury or illness please remain with the victim until trained personnel arrive.  Keep the victim still and comfortable.

PSYCHOLOGIC​AL CRISIS

A psychological crisis exists when an individual is threatening harm to himself/herself or to others or appears to be out of touch with reality due to medications or emotional turmoil.

If such a crisis occurs:

  • Never try to handle a situation you feel is dangerous on your own.
  • Notify Campus Police at extension 4444. Clearly state that you need immediate assistance: Give your name, specific location (building floor and room#) and briefly describe the problem (i.e. student is crying uncontrollably, student is having a panic reaction, etc.)

SERIOUS ACCIDENT, CRIME OR DE​ATH ON CAMPUS

  • When Campus Police is made aware of a serious crime, accident or death, Campus Police initiates immediate contact with the normal chain of protocol.
  • The Emergency Director and Emergency Coordinator will review with the College President. Members of the Resource and Response Teams will be convened with 24 hours to assess and deal with the various aspects of the emergency.
  • In the event of serious accident or death of a student, all inquiries should be directed to the Dean of Enrollment and Student Support Services; in the event of serious accident or death of an employee, all inquiries should be made to the Director of Human Resources.
  • If a serious crime, accident or death occurs, Campus Police will coordinate all aspects of the criminal investigation.
  • Appropriate post prevention activities should be initiated for the college community.

CHEMICAL OR RADIATION SPILL

  • Any spillage of hazardous chemical or radioactive material is reported immediately to Campus Police at 4444.
  • When reporting be specific about the nature of the involved material and exact location.  Campus Police will contact the necessary specialized authorized and medical personnel.
  • The key person on site should vacate the affected area at once and seal it off to prevent further contaminated of other areas until the arrival of Campus Police personnel.
  • Anyone who may be contaminated by the spill is to avoid contact with others as much as possible, remain in the vicinity, if safe to do so and give their names to Campus Police.  Required first aid and clean up by specialized and authorized personnel should be started at once.
  • Campus Police will determine and if necessary initiate evacuation procedures as outlined.

UTILITY FAILURE

  • In the event of a major utility failure, immediately notify Facilities at extension 7400.
  • If there is potential danger to building occupants, or if the utility failure occurs after hours, weekends or holidays, notify Campus Police at extension 4444.
  • Campus Police will take appropriate action and if necessary initiate evacuation procedures as outlined in accordance to the Standard Operating Procedure Manual (S.O.P.)

ADDITI​ONAL INFORMATION AND PROCEDURES

Always observe the steps above whenever the following utility emergencies arise:

ELECTRICAL/LIGHT FAILURE:
Campus building lighting may not provide sufficient illumination in corridors and stairs for safe exiting.  Use caution when exiting by stairs and corridors.

ELEVATOR FAILURE:
If you are trapped in the elevator, turn on the emergency alarm (located on the front panel) which will signal for help.

PLUMBING FAILURE/FLOODING:
Cease all operations.  DO NOT SWITCH ON LIGHTS OR ANY ELECTRICAL EQUIPMENT.  Remember electrical arcing can trigger an explosion!  Notify Campus Police at extension 4444 and the Facilities Department at extension 7400.

STEAM LINE FAILURE:
Immediately notify Campus Police at extension 4444 or Facilities at extension 7400 and if necessary vacate the area.

SERIOUS GAS LEAK:
Cease all operations. DO NOT SWITCH ON LIGHTS OR ANY ELECTRICAL EQUIPMENT.  Remember that electrical arcing can trigger an explosion!  Notify Campus Police at extension 4444 and the Facilities Department at extension 7400.

VENTILATION PROBLEM:
If smoke odors come from the ventilation system immediately notify Campus Police at extension 4444 or Facilities at extension 7400 and if necessary cease all operations and vacate the area.

RESPONSIBILITY AND READINESS

ORIENTATION FOR NEW EMPLOYEES
The Human Resources Department will provide new employees with the “College Community Emergency Response Guide”. The guide will be a part of the packet provided to new employees when they are hired.

ORIENTATION FOR NEW STUDENTS
The College Orientation Staff will provide new students with the web address to the “College Community Emergency Response Guide” which includes necessary emergency information.

REDINESS DRILLS AND EVACUATION
The Emergency Response Team will conduct yearly drills. This can include, but is not limited to, tabletop exercises or full-blown inter-agency coordinated drills.

ASSESSMENT AND CRITIQUING MEASURES
The Emergency Management Team will meet weekly for trainings, review procedures and guidelines and update (if necessary), the Colleges Emergency Management Plan. The Emergency Response Team will conduct “After Action” meetings to evaluate and critique the effectiveness of actual incident responses.

EMERGENCY PHONE LOCATIONS​


Administration Building

  • Revolving Doors – by soda machines
  • Basement – near Room B03
  • Basement/Cafeteria/Bookstore
  • Basement – by main elevator
  • Basement – by service elevator/cafe
  • 1st floor – by main elevator
  • 2nd floor – by main elevator
  • 3rd floor – by main elevator
  • 4th floor – by service elevator

Surprenant Building

  • Basement – by elevator
  • 1st floor – by elevator
  • 2nd floor – by elevator
  • 3rd floor – by elevator
  • 4th floor – by elevator

Ahlfors Building

  • Hallway - main entrance

Athletic Center

  • Basement level – near locker rooms
  • Basement level – women’s locker room
  • Basement level – men’s locker room
  • Exercise level – north wall
  • Upstairs lobby – east entrance

Child Study Center

  • First floor - main entrance
  • Second Floor – outside Classroom

Student Parking Lots

  • Box 1 – Lot 1
  • Box 2 – Lot 1
  • Box 3 – Lot 3
  • Box 4 – Lot 2 and 3 by gym
  • Box 5 – Lot 3
  • Box 6 – Lot 4
  • Box 7 – Lot 4
  • Box 8 – Outside of Quest, Lower Level  between Admin building
  • Box 9 – Between Surprenant and Ahlfors
  • Box 10 – Front of Administration by Amy’s Slope
  • Box 11 – Child Study Parking Lot

CAMPUS MAP

Download the Campus Map

MEDICAL EMERGENCY

The Quinsigamond College Police Officers are all certified in CPR and First Aid. The Campus Police Department is equipped with an AED (Automated External Defibrillator).

  • Call QCC Police immediately at 508.854.4444 or on campus extension 4444
  • If wound is serious, quickly apply direct pressure using a clean thick pad or cloth for controlling bleeding.
  • If feasible keep injured person lying down with injured body parts elevated. Cover him/her with a blanket or coat to keep him/her from losing body heat.
  • If injury involves neck, spinal or back, DON'T MOVE the injured person unless the environment he/she is in can cause him/her further harm.
  • Feel neck for pulse, use middle and index fingers to feel for pulse in neck artery under the angle of lower jaw.
  • If the person is unresponsive, not breathing, and has no pulse, and you know CPR, begin immediately. Ask a bystander to call 911.
  • Seizure activity- clear area around patient to protect him/her from further injury. Do not place anything in his/her mouth, and do not restrain him/her.

SERIOUS CRIME OR VIOLENCE

As there are never two situations alike, these procedures are only a guideline. As is the case with all emergencies, safeguarding lives is paramount. Use common sense, and do not panic.

  • If you observe a criminal act or suspicious person--notify QCC Police right away.
  • If a gun is involved, call 911 first and then dial 508.854.4444 or extension 4444 on campus phone if practical.
  • Try not to panic.
  • Exit the area immediately or take cover.
  • Remember details--clothing description, physical characteristics, more than one suspect, ect.
  • Assist the officers when they arrive by supplying them with all pertinent information.

BUILDING ASSEMBLY AREAS

For emergency situations when time is a factor and reaching an assembly area is impractical, follow identified safety measures specific to your present situation.

Take notice of the following locations inside unless otherwise directed by a Campus Police Officer or College Official:

  • Administration Building -- basement level
  • Suprenant Hall-- basement level
  • Athletic Center-- basement level
  • Child Study Center--Administration Building basement or Harrington Learning Center
  • Alfhors--Athletic Center basement level
  • Fuller Student Center--Suprenant basement level
  • Harrington Learning Center--basement level
  • QuEST Center: Lower Level & First Floor Hallway Area
  • Quonset Hut: Workshop Area

ASSEMBLY AREAS: OUTSIDE

  • Fuller Center: Exit building at the nearest and safest location and report to the lawn toward West Boylston Street.
  • Surprenant/Hebert Auditorium: Exit building at the nearest and safest location and report to the lawn toward West Boylston Street.
  • Harrington Learning Center: Exit Building at the nearest and safest location and report to the Rotary Area.
  • Athletic Center: Exit building at the nearest and safest location and report to the lawn area by the baseball field.
  • Lower Front Campus Lawn: (west section of the campus).
  • QuEST Center: Exit Building at the nearest and safest location and report to Rotary Area.
  • Quonset Hut: Exit building and proceed to small parking lot area.

Note:

  • In case of fire, always evacuate a minimum of 500 feet from the building.
  • Do not block roadway for emergency vehicle access.
  • If snow is on the ground please meet in front rotary by flag poles.

CHEMICAL EXPOSURE/ACCIDENT

Damage to individuals and/or the environment can be caused by any unplanned sudden or non-sudden release of hazardous materials. Potentially hazardous materials can include a wide variety of chemicals as well as human waste and other contaminants.

  • Person in control of the classroom/area should evacuate the affected area at once.
  • Seal the area off to prevent further contamination.
  • Where unidentified vapors are involved, always assume they are toxic or hazardous.
  • When reporting, be specific about the nature of the involved material and exact location.
  • Wait for direction and try not to expose others.

Lockdown

  • Lockdown is a temporary sheltering technique used to limit exposure of building occupants to a potential hazard or threat.
  • All exterior doors on the main campus will be locked. Many doors will be locked remotely.
  • A QCC Security Officer or a QCC Police Officer will lock any exterior doors that cannot be locked remotely.
  • If in a classroom or office, lock the door and stay vigilant. If so desired, teaching and normal college business can still take place within locked classrooms and offices.
  • Hallways should remain clear.
  • Students, faculty, and staff should remain in these rooms until advised that it is safe to leave.
  • Students, faculty, and staff who are in public areas or open areas when a lockdown is declared should proceed to a room that can be locked or barricaded and remain until the “all clear” is given.

Shelter in Place

  • Shelter in Place is a temporary sheltering technique used to limit exposure of building occupants to an imminent hazard or threat that are outside.
  • All exterior doors on the main campus will be locked. Many doors will be locked remotely.
  • A QCC Security Officer or a QCC Police Officer will manually lock any exterior doors that cannot be locked remotely.
  • If in a classroom or office, lock the door if possible or barricade the door shut.
  • Remain calm and help others.
  • Turn the lights off.
  • Stay away from windows.
  • Stay low and gather in a corner of a room in attempt stay away from the doors/windows. 
  • Place cell phones on vibrate and remain quiet in the room.
  • Do not leave the room until the “all clear” has been given or a law enforcement official enters your room.
  • Once a room is locked try and have it remained locked.