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How can I get technical help with Blackboard Collaborate Ultra?

Blackboard Collaborate Ultra support is available 24 hours per day, 7 days per week.

You can access our help by one of the following ways:

  1. You can use our Blackboard Help Knowledge Base to search for an answer to your question.
  2. You can get help by submitting a “help” ticket or through "chat" by clicking on Contact Technical Support.  
    1. To use “chat”, click on “Chat with Agent”.
    2. To create a help ticket, please "Create a case" and fill out the web form with as much information as possible.
  3. You can call the QCC Help Desk (508.854.4427) and follow the prompts for Blackboard Collaborate Help.