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Student Handbook 2017-2018

College Resources and Services

Academic Tutoring Centers in the Harrington Learning Center (HLC)

Tutoring Centers

The QCC Tutoring Centers, located on the second floor of the Harrington Learning Center (HLC), provide a welcoming and supportive environment with free tutoring for currently enrolled QCC students. Tutoring is also provided at QCC’s Southbridge and Downtown campuses, and online tutoring is available through Smarthinking. The goal of tutoring at QCC is to support and supplement the students’ learning experience in both the on-ground and online classrooms to enable them to be successful in their chosen academic discipline and career. Students should be prepared for tutoring sessions by bringing course material. Each semester the Tutoring Centers sponsor the Steps to Success Workshops, a series of workshops on a variety of topics important to successful college math, writing, reading, technology, and study skills. Students can find tutoring and workshop schedules, as well as information on our services by visiting the Center websites. When classes are in session the Tutoring Centers are open Monday through Saturday during the fall and spring semesters and Monday through Friday during intersession and summer sessions.

Blackboard Tutoring Center Room 222 HLC, 508.854.4279

www.qcc.edu/services/blackboard-tutoring-center

The Blackboard Tutoring Center offers students tutoring support and resources for navigating technology for their classes, including Blackboard Learn, Starfish, The Q, Qmail, and Smarthinking. Tutors can assist students with accessing course material and campus information necessary for academic success. Support is available for students in online, blended and web-enhanced courses. Resources include computers for online course work, handouts, and access to video tutorials.

General Academic Areas Tutoring Center (GAA) Room 205 HLC, 508.854.4279

www.qcc.edu/services/general-academic-areas-gaa-tutoring-center

The General Academic Areas (GAA) Tutoring Center is a tutoring and student resource center for a variety of subject areas (other than writing and mathematics). Resources include one-on-one and small group tutoring, study skills materials specific to various disciplines, course textbooks for a variety of subject areas, and open areas for group study. Computers in the GAA are uploaded with a variety of software to support classroom instruction. Tutoring in the GAA is typically by appointment in half hour increments. Appointments can be made via phone or in person. Subject area tutoring schedules can be found on the GAA website.  GAA tutors are available for the following subjects:

  • Accounting
  • AutoCAD/Solid Works
  • Biology, Micro-Biology and Anatomy & Physiology
  • Chemistry
  • Computer Information Systems
  • Computer Science
  • Criminal Justice
  • Dental Hygiene
  • Economics
  • Engineering
  • Physics
  • Psychology
  • Microsoft Office
  • Music
  • Nursing
  • Science
  • Sociology
  • Spanish

Math Center Room 206 HLC, 508.854.7487

www.qcc.edu/services/math-center

The Math Center provides drop-in tutoring on a one-to-one and small group basis for currently enrolled QCC students taking math and related courses. The Math Center is a welcoming and supportive environment. It is where students taking a range of math courses can get assistance with their homework and develop their understanding of math with math tutors, and participate in group study with their peers. Tutors can assist with textbook/e-book homework problems and assignments that include printed solutions. Resources include Math Department course textbooks and solutions manuals for in-center use, desktop and laptop computers, mathematics software, index cards, a math lending library of books, as well as placement test review material for self-study.

Writing Center Room 208 HLC, 508.854.7488

www.qcc.edu/services/writing-center

The Writing Center is a tutoring and student resource center for writing, as well as skills important to the writing process, including reading comprehension, critical thinking, and planning and organization. The Center offers a variety of services, including individual and group tutoring, writing workshops, English conversation groups, and writing reference guides and handouts. Students can work with a tutor on their writing, reading, and study skills for any course. Tutors can also assist students with any ESL course, as well as HUM 101 and SPH 101. The Writing Center is not an editing or proofreading service. Tutors work collaboratively with students to improve their skills and aid them in becoming more accomplished and confident writers, readers, and college students.

Admissions (HLC)

At the Admissions Office, students can obtain informational brochures on all of the academic programs.

Adult Community Learning Center


QCC’s Adult Community Learning Center is dedicated to providing its students with the skills necessary to help them make a positive impact on their lives. The Adult Learning Center offers free classes and instructional materials for those preparing to take the GED test, and those seeking to advance their skills in reading, writing, and math. The Center offers four levels of English as a Second Language classes that are small to facilitate one-to-one interaction. Through instruction that includes face-to-face and online formats, students gain the basic reading, writing, math, and English communication skills that will allow them to eventually become digitally literate, inventive thinkers, effective communicators, and productive individuals. State-of-the-art computer technology is available for the students’ use.
 
Location:751 Grove Street, Worcester. Phone: 508.751.7903.


Libraries

Alden Library Harrington Learning Center (HLC) 2nd & 3rd floors
Downtown Healthcare and Workforce Development Center Room 121D
Voice: 508.854.4366

The QCC Libraries are here to meet the students’ information needs, whether within the libraries or remotely. There are libraries in 2 locations, one in the HLC on the West Boylston Street Campus and one at the Downtown Healthcare Campus. The Libraries have books, ebooks, DVDs, streaming videos, journals and electronic databases to support students’ research. Tens of thousands of ebooks and full-text journals can be accessed remotely from any location. Library resources support the courses taught at QCC and aim to enhance students’ understanding of topics covered in class. The QCC Libraries are part of the Central and Western Massachusetts regional library network, which offers access to resources from over 300 libraries through interlibrary loan.

The libraries provide informational assistance from professional librarians by phone, chat, email, or in-person during operational hours. Borrow laptops, access the wireless, and find a quiet study space or a group study room at the library. Please see the library website for up-to-date information on hours and services including how to access online resources and services from home.

Athletic Center

 
School Year Building Hours:

 

Mon & Fri

Tue-Thur

7:30 am-4:00 pm

7:30 am-7:00 pm

Sat 9:00 am–2:00 pm
Summer hours, Jun–Aug:
Mon-Fri 6:00 am–4:00 pm
Fri 6:00 am–12:00 pm
Sat 8:00 am–1:00 pm

Intramural and Membership Information:

Program Information    508.854.4317
Intercollegiate Athletics    508.854.4582

Programs

Indoor Cycling * Martial Arts * Yoga/Pilates * Zumba * Golf Lessons * Boot Camp * Full Body Toning

Intramurals

Indoor Soccer * Basketball *
Flag Football * Volleyball * Frisbee Golf
Student ID Required to  Access to the Athletic Center*

Athletics on Campus

The college fields Men’s and Women’s Basketball, Men’s Baseball, and Women’s Soccer. Students are encouraged to try-out for any or all of the teams that interest them. Student Athletes must be enrolled in at least twelve (12) credits and have a 2.0 GPA to play intercollegiate athletics. Students with an interest in any sport are encouraged to speak to the Athletic Director or appropriate coach in the Athletic Center.

Blackboard

Blackboard is an online software tool that QCC instructors use to teach all or part of their online, blended and face-to-face courses. Depending on how instructors set up the course, they may require that students login to Blackboard to do the following:

  • View important announcements
  • Participate in online discussions and small group activities
  • Access course materials and resources on the Web
  • Submit assignments, take online tests and quizzes, and check their grades

Blackboard can easily be accessed from The Q, the college’s student portal.  All students have access to the Blackboard Orientation course which offers numerous videos and tutorials to help with using Blackboard.

Bookstore (B25A)

Regular Hours*

Monday-Thursday                 8:00am-4:00pm

Friday                                    8:00am-3:00pm

*The Bookstore observes extended hours at the beginning and end of each semester, as well as reduced hours during the summer.  Current hours are always available at www.qccshop.com.

The QCC Bookstore offers new and used texts for purchase or rental, as well as digital and online access codes when available.  In addition to textbooks, the bookstore also offers everything you need for school, included, supplies, laptops, North Face backpacks and more!  The QCC Bookstore accepts cash, credit and Financial Aid for payment.  Online ordering is available 24/7 at www.qccshop.com.  Find a book online for less, ask our cashiers about our Price Match Program!

Food Services

Main Cafeteria & HLC Café

The Main Cafeteria (43A) is located on the lower level of the Administration Building.

  • The regular hours of the Main Cafeteria are 7:30am to 2:30pm, Monday through Friday
  • The summer hours of the Main Cafeteria are 7:30am to 1:30pm, Monday through Thursday and 7:30am to 12:00pm, Friday
  • The intercession hours of the Main Cafeteria are 7:30am to 1:30pm, Monday through Friday

The Cafe is located on the first floor of the Harrington Learning Center.

  • The regular hours of the Café are 7:30am to 7:30pm, Monday through Thursday and 7:30am to 4:00pm, Friday
  • The HLC Café is not open during Summer Sessions and Intercession

Vending machines are available throughout the campus offering beverages and snacks – these machines can be found in the Main Cafeteria, Surprenant Lobby, Athletic Center and the HLC.

Campus Police – Athletic Center (136AC)

The  Campus   Police  Department provides around the clock protective services to the College Community. All Campus Police Officers are sworn special state police officers and have full arrest authority to enforce Massachusetts General Laws in addition to College rules and regulations. The Campus Police Department’s primary function is to provide the best professional police/safety services including emergency assistance to its community members. We encourage community  members  to  contact  the Department if you need assistance with a lost item, general safety related information or emergency assistance. We believe Safety at Quinsigamond Community College involves the entire community working together in maintaining an atmosphere that fosters a safe and secure learning environment.

Career Vocational Technical Education (CVTE) (Formerly Tech Prep)
 

The Massachusetts Department of Elementary and Secondary Education (DESE) instituted significant changes to the Tech Prep program as of August 31, 2011. The program has been disbanded and renamed Secondary/ Postsecondary CVTE Linkages. It is funded with DESE formula allocation grants to community colleges. The secondary/ postsecondary linkage is comprised of community colleges and school districts that have Career and Technical Education (CTE) programs.
These programs give high school students the opportunity to take courses that “mirror” college courses. If they enroll at QCC and meet the course prerequisite requirements, they will be eligible for college credit. Additionally, students at participating high schools may be provided the opportunity to enroll in QCC courses for college credit.

For more information, contact the Manager of Educational Partnerships at 508-854-2853.

Center for Workforce Development and Continuing Education

 

Quinsigamond Community College's Center for Workforce Development and Continuing Education offers high value, low cost training programs that enable individuals to learn new skills which can be applied immediately on the job or utilized for future professional development. Our focus is to provide the practical skills that can help participants improve competencies, secure employment, and experience personal enrichment.

Accelerate your career with the quality education you need to succeed in today's competitive job market, or train for a new career in Massachusetts' fastest growing industries in flexible learning environments. The Center for Workforce Development and Continuing Education offers many courses and certificates on-line. Many are self-paced and can be taken at your convenience. Our expert instructors have exceptional facilitation skills that make learning fun while providing participants with rich content relevant to your personal and industry specific needs.

We welcome an opportunity to work with you. Please call and let us know how we can be of service.

Location: 25 Federal Street, Worcester. Voice: 508.751.7900. Website: www.QCC.edu/WD

Children’s School

Early Childhood
Voice: 508.854.4220
Email: jlohnes [at] qcc.mass.edu

Philosophy

Quinsigamond Children’s School offers to young children (ages 2 years 9 months to 5 years) a program that fosters appreciation of self, others, and the world around them. It promotes self-motivated learning through discovery and hands-on involvement with the environment. Emphasis is placed on meeting individual needs while encouraging respect for others.

Each child progresses at his/her own pace through individual, small group, and large group activities. Experiences are designed to help children develop basic skills, to encourage a working understanding of concepts, and to simulate greater facility in language use and communication. Children are challenged to solve simple problems and to practice developing skills in an environment filled with manipulative, creative, and dramatic sensory materials. Behavioral limits are set to provide children with a sense of security; actions are redirected, feelings are discussed, and self-respect is preserved.

The Children’s School combines exploration and discovery, opportunities for making choices, and an atmosphere of order, predictability, warmth, and mutual trust. Most important, children gain feelings of confidence and competence through their interactions with people and materials.
The school is licensed by the Massachusetts Department of Early Education and Care and accredited by the National Association for the Education of Young Children (NAEYC). The Children's School was the first in the state to be awarded a Level 4, the highest level for quality for the EEc's Quality Rating Improvement System (QRIS).

Programs

The Children’s School Classroom 1 was established in 1972 as a model training site for students in the Early Childhood Associate Degree Program. The Children’s School Classroom 2 was established in September 1986 primarily to provide an all-day experience for children of students, faculty and staff at the college. The school provides early care and education for children 2 years 9 months to 5 years of age from the college community and the greater Worcester Area. Administered by the Quinsigamond Community College Child Study faculty, the on campus school provides:

  • A rich learning environment for young children,
  • Field placement experience for Early Childhood Education Associate Degree students,
  • A parent education program.
  • A demonstration school setting for observational purposes for students and other community members

Enrollment Choices

Classroom One or Two

Mon–Fri 7:15 a.m.–5:15 p.m.
Mon/Wed/Fri 7:15 a.m.–5:15 p.m.
Tue/Thu 7:15 a.m.–5:15 p.m.

Faculty/Lead Teachers, Teacher and three to five student teachers (under the direct supervision of faculty) staff each group of 18–20 children in both classrooms.

Summer I & II


Classroom One or Two

Mon–Fri 7:15 a.m.–5:15 p.m.
Mon/Wed/Fri* 7:15 a.m.–5:15 p.m.
Tue/Thu 7:15 a.m.–5:15 p.m.

*Friday programs end at 12:00 due to college closing. A full year of high quality care and education is available.

Admission Procedures to the Children’s School

Applications for admission are accepted on an on-going basis. Applications are placed on a list according to the date they are received and processed from this list as vacancies occur. State vouchers are accepted. Scholarships may be available for students. For more information or an application contact 508.854.4220 or email jlohnes [at] qcc.mass.edu

Commencement

The College Commencement Ceremony is held once a year at the end of the Spring Term. All students who complete degree or certificate requirements in the summer, fall or spring will be eligible  to participate in the Commencement  Ceremony. If you are one or two courses shy of completing your requirements but would like to participate in the Commencement Ceremony AND you have registered and paid for those courses in Summer term you can petition to participate in the May Commencement Ceremony.

The process is as follows:

  • File an Intent To Graduate Form in the Registrar’s Office indicating an August completion on the Intent to Graduate Form.
  • Obtain and complete the Request to Participate in Commencement Form, available at the Registrar's Office, room 152 in the Administration Building, 508.854.4257, registrar [at] qcc.mass.edu

The Commonwealth Honors Program (357A)

Voice: 508.854.2759

The institutions of public higher education within Massachusetts—the community colleges, and state university campuses—believe that it is important for each institution  to offer its students an opportunity for honors participation. Honors courses and honors programs should provide both challenging and exciting educational opportunities for students (Source: Massachusetts Department of Higher Education, January 27, 1999). The Quinsigamond Community College Honors Program offers highly motivated, achievement-oriented students an opportunity for enhanced success by preparing them to continue their studies at colleges and universities throughout the country. The proposed curriculum includes four classes, over the course of the student’s time at QCC, designated as honors sections, such as ENG 101, PSY 101, ENG 102, SOC 101, among others. To be admitted students must meet at least one of the following criteria:

  • Current QCC Students: 3.5 cumulative GPA (progress or final grades) with college level credits.
  • New QCC Students: CPT Placement Test: a placement of 7 or 8 on the writing  exam, placement into ENG 101, and a recommended placement of MAT 099.
  • Transfer Students: in good standing from another Commonwealth Honors Program.
  • A student  who does not meet one of the above automatic admissions criteria may apply to the Honors Coordinator, providing other evidence of academic success including recommendations from high school or college faculty.

To remain in good standing, and for QCC’s Honors Program to be recognized as a Commonwealth Honors Program, all students, once accepted into the Honors Program, must maintain a  cumulative  grade  point  average of no less than 3.3. Graduating from QCC’s Commonwealth Honors Program guarantees students an acceptance into a Massachusetts four-year public state college or university honors program.

Counseling Services (162A)

The Counseling Service offers students a variety of professional services to meet their personal counseling needs. Examples of some of these services are: crisis intervention, short-term supportive counseling, relationship counseling, advocacy services, and referral to outside agencies. Depression, anxiety and eating disorder screenings are held annually; individual screenings are available upon request. The Counseling Service also offers workshops and classroom presentations on a variety of mental health issues. Phone: 508.854.4479.

Dental Hygiene Clinic (126A)

We provide dental hygiene services (oral assessment, dental radiographs, dental hygiene treatment, fluoride treatments, oral self care instruction and health promotion). Quinsigamond students, faculty, staff and the general public are invited to call for appointments. Hours of operation are:
Fall semester

Fall Semester
Tue and Thu 8:30 a.m. and 1:00 p.m.
Spring Semester
Mon and Wed 8:00 a.m. and 1:00 p.m.
Tue and Thu 8:30 a.m. and 1:00 p.m.

A nominal fee is charged to cover cost of supplies. Call 508.854.4306 for an appointment.

Disability Services

Worcester (246A)

Voice: 508.854.4471
Fax: 508.852.6943
Video Phone: 508.502.7647

Assistive Technology (255A)

assistivetech [at] qcc.mass.edu
Voice: 508.854.4471

Southbridge (Reception Area)

Voice: 774.318.2113
Fax: 508.765.5625
disabilityservices [at] qcc.mass.edu
http://www.qcc.edu/services/disability-services

Disability Services (DS) collaborates with students, faculty, and staff to create a campus environment that is usable, equitable, sustainable, and inclusive of all members of the college community. In accordance with Section 504 of the Rehabilitation Act and the Americans with Disabilities Act to of 1990 and the ADA Amendment Act of 2008, Disability Services is committed to providing reasonable accommodations to qualified individuals. 

Students seeking support from Disability Services are encouraged to complete an intake appointment at the beginning to the semester to optimize accommodations and services.  Eligibility for accommodations are determined on a case-by-case basis.  The following list delineates some of the most frequently requested accommodations:  

  • Extended time of tests/quizzes
  • Less distractive test room
  • Interpreters of American Sign language
  • Copies of class notes
  • Alternative format text books
  • Audio capture technology

You may contact Disability Services at any point in the year to ask for more information about services, discuss your needs with a staff member, or register with the office.

Financial Aid (165A)

Voice: 508.854.4261
Email: financialaid [at] qcc.mass.edu

Students interested in financial aid must complete the Free Application for Federal Student Aid (FAFSA) online at www.fafsa.gov. The College’s Financial Aid website http://www.qcc.edu/financial-aid-scholarships is a good resource on how to apply for aid and what types of aid (grant, work-study, tuition waivers and loans) are available to QCC students. Students should apply for financial aid each year by April 1, preceding the next academic year. If you have any questions, please email or call our office. The Financial Aid Office will communicate with students using their Qmail.  Students are responsible for checking their Qmail on a regular basis.

International students

Information pertaining to International students such as I-20’s, student visas, and continuation of student visa status can be obtained from the Admissions Office. After enrollment, International students should contact the International Student Advisor located in Admissions, at the Harrington Learning Center, for enrollment, registration, work permits, and all other concerns. Contact Admissions.

Gateway to College Program (102 S)

Main Phone: 508.854.7587

Quinsigamond Community College's Gateway to College program serves youth, 16-21 years old, who have dropped out of high school or are significantly behind in credits and unlikely to graduate. The dual credit program allows students to earn a high school diploma while progressing toward a college degree or certificate. The program provides students a new opportunity to achieve success with the support and services provided to make it happen.  Students who are interested must attend an information session first to determine if they meet the eligibility guidelines and also must take the Accuplacer for placement purposes.

Gateway to College staff meets regularly with students to review and support an academic plan in order for students to complete their high school requirements at Quinsigamond Community College. Many students continue to attend QCC and/or transfer to a four year institution once they have earned their high school diploma. Gateway staff members discuss academic goals, help plan class schedules, assist with transition services and offer guidance and support services throughout the semester.

The following services are offered through Quinsigamond Community College's Gateway to College program:

  • Academic Advising
  • Academic Tutoring and Academic Lab
  •  Small cohort classes/Learning community environment
  • Study Skills Workshops
  • Referrals and assistance to Transfer Counseling, Financial Aid, Admissions, TriO and other community agencies

(Please note: Applications are accepted throughout the year; however, acceptance into the program is each fall and spring semester only.)

For more details about the Gateway to College program please email: gtcinfo [at] qcc.mass.edu

Registrar (152A)
Voice: 508.854.4257

The student is directed to the Registrar’s Office to register for classes, request unofficial transcripts, obtain withdrawal forms, change his/her address, file for graduation. Also available are the dates for registration, final exams and withdrawal deadlines.

Southbridge Campus

5 Optical Drive, Southbridge, MA, 01550

Voice: 774.318.2110

Student services available at West Boylston Street campus are also available at QCC Southbridge.  Please check the schedule on campus for dates, times and location.

Starfish

All QCC students have access to Starfish, an online tool that helps students track their course progress and connect with people to support their academic success. This tool allows students to quickly and easily receive progress updates from instructors and assigned advisors to help them stay on track.

Using Starfish, instructors can:

  • raise a Flag to notify students that they are concerned about their progress in a course.
  • send students Kudos if they are doing well in class.
  • refer students to the College’s support services to get additional help.
  • create “To-Do’s” to help students stay on track and increase their chances for success.

Students can get to their personal Starfish Home page by logging into The Q student portal, clicking on the Blackboard icon, and then clicking on “Starfish Home.”  Early success beings with Starfish! Pick up a copy of the Starfish Student Guide, available in the Advising Center.

Starfish is:

  • Designed to help students succeed at QCC!
  • A way to help students check their academic progress and help them stay on track.
  • A place to easily locate campus resources and get the right help when needed.

Think Starfish and think “success!” Get started today by picking up a Starfish Student Guide, available in the Advising Center.

Student Copier/ Printing On Campus

There is a coin-operated copier located on the second floor of Harrington Learning Center and in the Surprenant Building lobby.
Students wishing to make copies from a campus printer (Lab) can do so by purchasing a print management card on the second floor of the Harrington Learning Center or the Harrington Computer Center in the Administration Building. Copies are .10 each.

Student ID/Parking Decal

A student ID is mandatory for all students. Once you obtain your ID you will be able to get your parking sticker, free use of the Athletic Center and access to the Harrington Learning Center. Your ID will also be needed to purchase tickets in the Fuller Student Center, and to pick up your financial aid refund check in the Student Payment Center. There is a $10.00 charge to replace an ID.

Students can get thier Student ID and parking decal at New Student Orientation. If you need a replacement, you can get a new ID at the Athletic Cener. There is a $10.00 charge to replace an ID.

Student Life

Fuller Student Center
Voice: 508.854.4225

The mission of Student Life is to provide activities foster the intellectual, cultural, social and emotional development of students by providing a climate conducive to learning and personal growth, enabling them to become fully productive citizens in a global world. These activities include student clubs, the student newspaper, and a wide variety of extracurricular activities.

Student Life is located in the Fuller Student Center where the focus is casual, stress-free, and enjoyable. Students can watch TV, play board games, or pool with a valid QCC ID. Students may also hold club meetings or study groups in the conference room by making reservations with the office in Student Life staff; which is located within the Fuller Student Center. Other Fuller Student Center offices include the Open Door Newspaper as well as the Student Senate who serve as representatives of the student body.

Fall and Spring Fuller Student Center Hours:

  • Mon–Wed 8:30 am–7:00 pm
  • Thur 8:30 am-4:30pm
  • Fri 8:30 am–4:00 pm

Summer Hours 

  • Mon–Thur 8:30 am–4:30 pm
  • Fri 8:30 am–12:00 pm

Student Payment Center (65A)

Voice: 508.854.4560

Students can come into the Payment Center to pay their bills and other school related fees. The office is located in the Administration Building, room 65A. Office hours are Monday through Thursday 8AM-7PM and Friday 8AM-5PM (Summer 12PM). Students are notified by Qmail when their bill is ready to view. The student can check their bill on The Q for accuracy and view their financial aid award. Students are notified by Qmail when their financial aid award has been disbursed to their account and when they can expect a refund check. Students can request and pay for an official transcript or pay a parking ticket in the SPC. Various payment plan options are available each semester. Please stop by, call, or email us at businessoffice [at] qcc.mass.edu with any questions you may have.

Technology & Communication

QCC  provides  each  student  with an official Quinsigamond Community College e-mail address for the College’s Qmail system. This email address is used for important official college communications. Students are expected to check their Qmail accounts on a frequent and consistent basis in order to stay current with College communications such as information regarding course registration, course information, financial aid and messages from administrative offices.

Each student is also issued a user name and password to access information on The Q, the College’s student and faculty portal. Students can obtain information on campus activities, student services, financial services, campus life, as well as their personal biographical, academic, course registration, advising and financial aid information.

The College is committed to providing information technology services and support to prepare students for the demands of today’s world.
The Worcester campus has an open computer lab in the Harrington Computing  Center  on the third  floor of the Administration Building. All computers  have Internet access and a variety of software. The Harrington Learning Center and Alden Library building  has  computers  available for library research and for students receiving tutoring. The Harrington Learning Center also has five E-mail Express stations opposite the second floor Information Desk where students can check their email.

QCC has wireless capability throughout the main campus, enabling students with portable computers and devices to gain Internet access in select open spaces. Questions about e-mail and The Q accounts are addressed by the Help Desk at 508.854.4427 or by email at help [at] qcc.mass.edu.

Help Desk

For walk-in assistance, the entrance to the Help Desk is located at the ramp on the outside of the Administration building.
The QCC Help Desk is available Monday through Friday, 8:00 A.M. to 7:00 P.M.
** Closed weekends and holidays **
*During the summer sessions, the Help Desk is open Monday through Thursday
8:00AM to 5:00PM, and Friday from 8:00AM to 12:00PM.

Other Communication

The College will also send students letters and information by mail and will call students with important information about their enrollment at QCC. Students are expected to respond promptly to these communications as well as electronic communications.
Students with cell phones can also sign up for the Emergency Notification System to receive emergency alerts, such as school closings, as a text message directly to their cell phone.

Students should sign up for this service on The Q. This can be found on the Welcome Page after logging in. Click on the link that says My Emergency Contact Info under the My Personal Info section.

TRIO Student Support Services Program (170A)

Quinsigamond Community College's TRIO Student Support Services program, FAST FORWARD, is a federally funded program that provides first generation, economically disadvantaged college students, and students with disabilities the support and services needed to achieve academic success. The program is funded to serve 140 students. There is an application process! Quinsigamond Community College students interested must meet federal guidelines (first generation, economically disadvantaged, and students with disabilities) to be accepted in program before services are rendered.

TRIO staff meets regularly with students to review and support a career and academic plan in order for students to complete a program of study at Quinsigamond Community College and/or transfer to a four year institution. TRIO staff members discuss academic goals, help plan class schedules, assist with early registration and offer guidance throughout the semester.

The following services are offered through Quinsigamond Community College's TRIO Student Support Services:

  • Academic Advising
  • Academic Tutoring (Math & English)
  • Financial Aid Counseling
  • Educational and Financial Literacy Workshops
  • Transfer Counseling, etc.

TRIO staff works with you to secure financial aid by providing assistance with the Free Application for Federal Student Aid (FAFSA): application, renewal process, and potential reinstatement due to probation or termination. Staff will help you search for eligible scholarships and assist with completing scholarship applications and a tutor will review essays.
(Please note: Applications are accepted throughout the year; however, acceptance into the program is each fall semester only. All applicants will be placed on a waiting list and notified when a slot becomes available.)

For more details about the TRIO Student Support Services program please email triosss [at] qcc.mass.edu.

Veterans Affairs (125A)

The office will assist students with the preparation, certification and submission of all necessary paperwork required for veteran benefits. All veterans, dependents of veterans, and active duty members are encouraged to visit this office for any aspect of school issues that may arise, as well as any updated veterans’ information and activities. 

Our mission is to provide support to assist student veterans and members of the Armed Forces in the adjustment to becoming successful in civilian and college life. We are committed to promoting college spirit as well as establishing and maintaining fellowship amongst veterans and students on campus.

The Veteran Affairs Office is located in room 125A and 220A. You may contact the office at 508.854.2721 or email veteranaffairs [at] qcc.mass.edu.

College Credit for Military Coursework, Training, or Experience (VALOR Act)

For assistance in converting military training to college credits please contact Student Employment & Transfer Center at 508-854-4439.  In accordance with the VALOR Act, QCC uses any of the following methods to evaluate and award academic credit for military training, coursework and experience:  At QCC academic credit may be awarded where appropriate through multiple methods of evaluation including academic accredited institution courses (to include the Community College of the Air Force), the American Council on Education (ACE), Joint Transcript Services (JST), DANTES and CLEP ,Subject Standardized Tests and Challenge Exams, Credentialing  and Portfolio Assessment.
 
DANTES- Defense Activity for Non-Traditional Education Support—A nationally recognized exam administered through Educational Testing Service (ETS) covering a wide range of technical, business and academic subjects.
http://www.dantes.doded.mil

CLEP- College Level Examination Program—A standard competency covering general education subjects.
https://clep.collegeboard.org/

Credit may also be awarded through:

  • Challenge Exams—Quinsigamond Community College developed Competency Examination.
  • Credentialing—Academic credit awarded for courses, trainings, workshops and/or examinations taken outside accredited college programs resulting in certificate transcript or license.
  • Portfolio Assessment—A collection of documents and reflective writing that showcase the competencies, formal training and general knowledge attained through prior work or general life experience.

Transcript Information
The Army, Marine Corps, Navy and Coast Guard now have a synchronized transcript (JST)—the Joint Services Transcript provides documented evidence to colleges of the professional military education, training, and occupation experiences of service members and veterans.
Air Force: If you are an Air Force Veteran, you may request an official copy of your Community College of the Air Force transcript to be sent to the Registrar’s Office for evaluation of transfer credits. Air Force transcript information can be found at the following website: http://www.au.af.mil/au/ccaf