Media Services has learned that there have been issues when submitting online request forms for media service. In order to assist us in resolving the issues, we ask for the following information when you see an error:
- Note down any error messages that appear, verbatim where possible. If you see dialog boxes, please note what they say.
- Take note of which operating system you are using if it's a computer, or what kind of device you are using to access the forms.
- Please note the time and date you attempted to submit.
- Please let us know which form you are attempting to submit.
With this information, we can compose detailed Help Desk tickets to allow for effective troubleshooting and to assist us in resolving any issues in a timely manner.
As always, please contact us at x4469 or media [at] qcc.mass.edu if you have any questions.