Main menu

Help

Why won't some custom Atomic Learning videos play on my computer, phone, or tablet?

"When uploaded to Atomic Learning, all video files are converted to .flv (Flash) movie format that cannot be viewed via QuickTime. To view these videos, change your player preference to Flash." This video shows how you can change your movie preferences from Flash to QuickTime.

Many Atomic Learning videos are in Flash (.flv) format. If Flash isn't installed on your computer or mobile device, the videos won't play. Currently, Adobe supports Flash only on PCs and MACs, not on mobile devices.

There are workarounds for iPads, iPhones and Android devices. Downloading and installing the Puffin browser is the easiest for both. Other options include finding a "retired" version of the Flash Player plug-in, installing it and using it with either Firefox or Dolphin browsers. Both browsers still support Flash on mobile devices.