Program Goals:
The Clerical Office Certificate focuses developing the clerical skills, knowledge and abilities necessary in a business office setting. Upon graduation, students will be prepared for entry-level positions as administrative assistants or may move seamlessly into the Business Career Administrative Professional Option associate degree program.
Student Learning Outcomes:
Upon completion of the program graduates will be able to:
- Demonstrate keyboarding speed and accuracy with a minimum touch keyboarding rate of 30-35 words per minute on a three-minute timed writing with at least 90% accuracy.
- Demonstrate computer literacy and conduct research from a variety of sources.
- Communicate clearly and effectively; create a portfolio of business communications using a variety of software applications.
- Meet the challenging role of the administrative professional by adapting to the technological changes in the global economy and the diverse workplace.
- Understand records management, appointment scheduling, business etiquette and develop excellent customer service skills.
- Complete a 150 hour structured learning experience in which students apply skills and knowledge from the classroom to a work experience.
Admissions Process:
Admissions inquiries should be directed to admissions [at] qcc [dot] mass [dot] edu. Prospective students may apply to the program of their choice by following the enrollment steps at the following link: http://www.qcc.edu/pages/Enrollment_Steps.html
CORI, SORI, Finger Printing & Drug Testing:
A Criminal Offenders Record Information (CORI) and Sexual Offenders Record Information (SORI) are not required. Finger printing and drug testing are not required. However, prospective students should note that CORI, SORI, finger printing and drug testing may be required by a cooperative education host employer in order to complete BSS 299.
Additional Cost:
Students enrolled in BSS 299 may incur an additional expense for professional liability insurance.
Technical Performance Standards:
See page 17 in the catalog or the Technical Performance Standards page.
Credit for Prior Learning:
Students enrolled in this program may be able to earn academic credit for prior learning. Please contact the office of Career Placement Services at careerservices [at] qcc [dot] mass [dot] edu, 508.854.4439, Room 272 A.
Career Outlook:
Please consult The Massachusetts Career Information System at http://masscis.intocareers.com/ or The Occupational Outlook Handbook at http://www.bls.gov/oco/ for specific occupational information. The CIP code for this program is 52.0402.
Transfer Articulations & Opportunities:
Prospective students may learn more about transfer articulation agreements at the following link: http://www.qcc.mass.edu/transfer/ArticPathways.html. More information regarding transfer opportunities is available at: http://www.qcc.mass.edu/transfer.
Curriculum:
| Course Title | Course # | Offered | Plan to Take | Grade | Credits | Prerequisites |
|---|---|---|---|---|---|---|
| Semester 1 | ||||||
| Keyboarding Applications | BSS 101 | F/S/SU | 3 | ENG 091 | ||
| Introduction to Microcomputer Applications | CIS 111 | F/S/SU | 3 | |||
| Introduction to English Composition | ENG 100 | F/S/SU | 3 | Passing ENG 091 with a grade of C or higher and passing the ENG 096 departmental writing final examination essay or approp place score | ||
| Human Relations in Organizations | PSY 158 | F/S/SU | 3 | Coreq-ENG 100 or approp place score | ||
| Semester 2 | ||||||
| Financial Accounting I | ACC 101 | F/S/SU | 3 | ENG 100 or approp place score, MAT 090 or approp place score | ||
| Business Office Procedures | BSS 104 | F/S/SU | 3 | BSS 101, CIS 111, ENG 100 or approp place score | ||
| Integrated Communications for Business | BUS 201 | F/S/SU | 3 | ENG 100 or approp place score, CIS 111 | ||
| Administrative Professional Cooperative Work Experience | BSS 299 | F/S/SU | 3 | BSS 104 or ALH 151 | ||
| Internet Communications | HUM 142 | S/SU | 3 | ENG 100 or approp place score and computer literacy | ||
| Total credits required: | 27 | |||||
Program Notes:
- Students should note that many required courses have ENG and/or MAT prerequisites.
Gainful Employment:
The CIP Code is 52.0408. See http://www.onetonline.org/crosswalk/CIP?s=52.0408&g=Go for more information.
The cost of this program for tuition and fees is $5,637 and the estimated books and supplies are $810.