Student Services is a network of resources, programs and services designed to provide students at Quinsigamond Community College with the necessary support for the teaching and learning process. The following are descriptions of the services available:
Career and Academic Planning
- Courses in Career Counseling
- Career, Academic and Personal Success
- Center for Workforce Development and Continuing Education
- Adult Learning Center
- CAPS Checklist (Career, Academic and Personal Success)
QCC is committed to helping students begin their career and academic planning early on by:
- Identifying career field(s) that are best suited to the student’s interests, abilities, and life goals;
- Deciding on a college program of study;
- Choosing the right courses;
- Taking the next steps towards obtaining meaningful employment, transferring to another college or university, or fulfilling a personal or professional outcome; and
- Building an individualized web-based Career, Academic and Personal Success Plan (CAPS Plan).
Student Employment and Transfer Center
- Career Placement Services
- Cooperative Education
- Prior Learning Credit (PLC)
- Service Learning
- Transfer Services
Academic Support and Resources
- Alden Library and Harrington Learning Center
- Learning & Tutoring Centers
- Communication Skills Center
- General Academic Areas Center
- Math Center
- Student Success Center for First-Year Students
- TRIO Support
Academic Support and Student Services
- ADA Compliance Officer
- Assistive Technology
- Counseling Services
- Disabilities Services
- Veterans Affairs
Student Activities and Student Life
- Fuller Student Center
- “The Open Door” Newspaper
- Student Senate
- Spiritual Life
- Athletic Center
Important Places and Services
- The Children’s Center
- Financial Aid Office
- Harrington Academic Computer Center
- Public Safety
- Registrar’s Office
- Student Payment Center
Specific Courses and Services for Career and Academic Planning
Students are strongly encouraged to take one of the two courses offered at QCC to assist with career and academic planning: ORT 110 Strategies for College and Career, PSY 115 Self-Assessment and Career Planning (See Course Description section of catalog). All students enrolled in the General Studies program are required to take ORT 110 or PSY 115 prior to attaining 20 credits.
Advising Services: Faculty Advisor, Academic Advising
Advisors assist students in developing and implementing their career and academic planning goals, including registering for courses. Students are provided contact information for their Academic Advisor by email shortly after the start of each semester and again right before the advising period begins. Students are assigned one of the following: a Faculty Advisor or the Advising Center, as their Advisor. Advisor Lists, including faculty office location, phone number, and office hours are located in the Advising Center (Room 61A) and the Registrar’s Office (Room 152A) or by going to The Q (Student/Faculty Portal).
Students are encouraged to contact their Faculty Advisor during the semester to discuss topics and questions related to career and academic planning. It is recommended that students make appointments with their Advisor before course registration period begins for the next semester. Faculty office hours and the contact information are posted outside the faculty office door. If a student’s schedule conflicts with faculty office hours, the student can contact the faculty to arrange another meeting time.
Room 61A | 508.854.4308
Students who have the Advising Center listed as their Advisor are encouraged to contact Academic Advising during the semester to discuss topics and questions related to career and academic planning. It is recommended that students make appointments with an advisor before the course registration period for the next semester begins. Students can make appointments by calling the number listed above or visiting www.QCC.edu/advising.
Major Decision Workshops
Throughout the semester Major Decision workshops are offered for current QCC students and individuals who are considering enrolling at the College. Topics addressed include: understanding career assessment results, developing strategies and resources for career research, and linking assessment results and research to QCC degree and certificate programs. Students may call the Advising Office to inquire about workshop times and locations.
Student Employment & Transfer Center
Career Placement Services
Room 272A | 508.854.4439
Career Placement Services are available for students to conduct their own job search or to be assisted by staff members. Workshops are offered on skills throughout the semester, resume writing, and interviewing. One-on-one assistance is available by appointment. Students seeking full-time, part-time, permanent, Cooperative Education or Service Learning employment have access to a variety of open positions posted on QCC’s exclusive electronic job board. Career Placement Services for students and Alumni include events such as on-campus recruiting, career fairs, and on-campus company presentations.
Room 272A | 508.854.4439
Cooperative Education is the opportunity to earn academic credit while gaining valuable experience in the work place. This option is for students who are already working in their field of study, or who obtain a position related to their field of study. Co-op students, with assistance from an instructor, develop working/learning goals and outcomes that can be assessed for credit toward their degree. Students seeking credit through this study option pay full registration and tuition fees.
Note: Career Placement Representatives will make every reasonable effort to help students find a co-op position, but Quinsigamond Community College cannot guarantee that students will obtain a co-op job.
Prior Learning Credit (PLC)
Room 272A | 508.854.4439
At Quinsigamond, students may be able to earn credit for knowledge attained through non-academic training, life or work experience. The Academic Information section of the catalog contains more information or the above office may be contacted.
Service Learning integrates meaningful community volunteer service with classroom instruction and reflection to enrich the learning experience, teach civic responsibility, and strengthen communities.
Room 272A | 508.854.4404
transfer [at] qcc.mass.edu
Transfer from QCC
As a member of the Massachusetts Public Higher Education System, Quinsigamond Community College maintains strong ties with all of Massachusetts’ public four-year colleges and universities, and offers the MassTransfer program to support students as they continue their higher education goals.
QCC also sponsors articulation agreements with a number of private four-year colleges and universities locally and regionally. These relationships permit students to transfer to a range of academic programs and institutions, and advance toward their four-year degrees quickly, easily, and affordably.
Where do QCC students transfer?
Each year, hundreds of QCC students successfully transfer to four-year colleges and universities around the state, region, and country. Whether a student is thinking about a Massachusetts State University or University of Massachusetts campus, a public college or university in another state, or a private/independent institution, it’s never too early to start planning for transfer.
QCC is pleased to offer our graduates a variety of transfer agreements to help them continue their studies at different four-year institutions.
QCC has entered into articulation agreements with private colleges and universities, as well as individual academic departments at state colleges and universities, creating a variety of transfer pathways leading to bachelor degrees.
Similarly, MassTransfer, which includes the Massachusetts state universities and University of Massachusetts campuses, provides transfer pathways that include guarantees of student acceptance, transfer of
credit, and waived tuition in eligible programs.
QCC has developed articulation agreements with four-year colleges that permit graduates to transfer to a range of academic programs and advance toward four- year degrees quickly, easily, and affordably. These agreements vary from school to school, and department to department. They may guarantee one or more of the following: acceptance (general or program specific), full transfer of QCC courses, junior-level standing, and access to opportunities for transfer scholarships. Visit the Transfer Services page at the QCC website, www.QCC.edu/transfer, for specific information about agreements.
QCC currently has articulation agreements with the following private institutions:
- Anna Maria College
- Assumption College
- Bay Path University
- Becker College
- Benjamin Franklin Institute of Technology
- Champlain College
- Charter Oak State College
- Clark University
- Emmanuel College
- Mass College of Pharmacy & Health Sciences
- Nichols College
- Providence College
- Quinnipiac University
- Regis College
- Vermont Technical College
- Worcester Polytechnic Institute
Articulation agreements are also available with specific academic departments at these public university campuses:
- Fitchburg State University
- Framingham State University
- UMass Dartmouth
- UMass Lowell
- Westfield State University
- Worcester State University
MassTransfer provides QCC students with straightforward options toward the completion of associate and baccalaureate degrees at Massachusetts state universities and University of Massachusetts campuses. MassTransfer has two main components:
Guarantee of admission, transfer of credit, and tuition waivers for students who graduate from approved degree programs* with associate degrees (each benefit based on the student’s final grade point average) linked to approved baccalaureate programs;
Guarantee of meeting baccalaureate general education requirements across institutions through the completion of a specified group of courses called the MassTransfer Block (with the receiving institution able to add no more than six additional credits/two courses).
*Approved QCC programs include: Business Administration-Transfer, Computer Information Systems-Transfer, Computer Science-Transfer, Early Childhood Education, General Studies, General Studies-Biotechnology, General Studies-Deaf Studies, General Studies-Elementary Education, General Studies-Health, General Studies-Pre-Pharmacy, Liberal Arts, Liberal Arts-Biology, Liberal Arts-Chemistry, Liberal Arts-Environmental Science, Liberal Arts-Psychology.
MassTransfer pathways are available at the following State Universities and UMASS campuses:
- Bridgewater State University
- Fitchburg State University
- Framingham State University
- Mass College of Liberal Arts
- Salem State University
- UMass Amherst
- UMass Boston
- UMass Dartmouth
- UMass Lowell
- Westfield State University
- Worcester State University
Details on the MassTransfer program can be found at www.QCC.edu/masstransfer.
Special Scholarships for QCC Graduates
Scholarships are available to QCC graduates who transfer to four-year colleges and universities. Most scholarships require students to have GPAs of 3.0-3.5 or higher. To be eligible, a student must apply and be admitted to the four-year institution, graduate from QCC, and meet any additional scholarship application requirements as stated.
Massachusetts Public Higher Education System Scholarships include:
- UMass Amherst - Community College Academic Honors Scholarship (Fall & Spring)
- UMass Boston - Foster Furcolo Scholarship Program (Fall only)
- UMass Dartmouth - Chancellor’s Transfer Scholarship (Fall only)
- UMass Lowell - Community College Transfer Scholarships, Phi Theta Kappa Scholarships (Fall & Spring)
- Fitchburg State University - Transfer Merit Scholarship
- Mass College of Liberal Arts, Phi Theta Kappa Scholarship, Presidential Transfer Scholarship.
Local Private College and University Scholarships include:
- Anna Maria College - QCC Partnership Grant, Merit-Based Scholarships and Grants
- Assumption College - Desautels Scholars, Pesse Scholars
- Boston University/Metropolitan College - Community Scholar Academic Scholarship
- Clark University - Transfer Achievement Scholarship, Phi Theta Kappa/PTK All-USA Scholarships, Transfer Leadership Scholarship, Quinsigamond Community College Scholarship
- Worcester Polytechnic Institute - Phi Theta Kappa Scholarship
Community and Professional Association Scholarships include:
- Greater Worcester Community Foundation (nearly 100 different scholarship categories)
- Jack Kent Cooke Undergraduate Transfer Scholarship
- New England Transfer Association Scholarship
- Phi Theta Kappa Scholarships (limited to PTK student members)
More information about scholarships and financial aid is available at the Transfer Services page located at The Q (student portal).
Center for Workforce Development and Continuing Education
25 Federal Street, Worcester MA | 508.751.7900
The Center for Workforce Development and Continuing Education offers a variety of instructor-led and online classes, workshops, certificate programs, licensing and professional development classes and seminars, test prep programs and certification testing that reflect the current needs of employers in numerous industries. Additionally, we offer personal enrichment classes that cater to a variety of interests and hobbies. Some of our popular courses include: Veterinary Assistant, Sterile Processing Technician, Medical Transcription, Medical Coding and Billing, Personal Care Assistant, TEAS Review Classes, Microsoft Office, Personal Fitness Trainer, Community and Medical Interpreting, Stand-Up Comedy, Reiki I&II, and Workforce Readiness Skills. THE CENTER ALSO WORKS WITH AREA EMPLOYERS TO INSURE THEY HAVE THE SKILLED WORKFORCE THEY NEED. The Center for Workforce Development and Continuing Education is here to serve the community and we look forward to the opportunity to provide the knowledge and skills that students need. Please call 508.751.7900 to request a catalog or visit www.QCC.edu/WD to download the latest course catalog.
Adult Community Learning Center
751 Grove Street, Worcester MA | 508.751.7903
QCC’s Adult Community Learning Center is dedicated to providing its students with the skills necessary to help them make a positive impact on their lives. The Adult Learning Center offers free classes and instructional materials for those preparing to take the GED test, and those seeking to advance their skills in reading, writing, and math. The Center offers four levels of English as a Second Language classes that are small to further facilitate one-to-one interaction. Through instruction that includes face-to-face and online formats, students gain the basic reading, writing, math, and English communication skills that will allow them to eventually become digitally literate, inventive thinkers, effective communicators, and productive individuals. State-of-the-art computer technology is available for students to use.
ACADEMIC SUPPORT AND RESOURCES
Harrington Learning Center, 3rd Floor | 508.854.4581
The Alden Library is a light-filled open space dedicated for students to study, research and reflect. Our Library has a variety of seating options including study tables, carrels and two large reading rooms. Come to the third floor reference area where librarians are ready to help students with research questions. Our Library has over 50,000 books, streaming videos, DVDs and over 80,000 e-books available to support QCC’s academic programs. There are over 70 databases that provide access to tens of thousands of full-text journal articles. In addition, the Library provides access to streaming videos in a wide range of academic subjects across the curriculum. These electronic resources, which provide thousands of full text articles, can also be accessed off campus via the Library website. The QCC Library is a member of the C/WMARS resource sharing network which provides QCC students access to over six million items. Alden Library has a computerized library classroom for hands on information and literacy instruction. On the second floor at the Circulation/Information Desk, students can find course reserves, check out laptops and other materials, and reserve group study rooms.
Group study rooms of all sizes are available in the Harrington Learning Center for two or more students who would like to study or work on group projects. There are many computers available for library research. A professional librarian is available every hour that the library is open. Librarians are happy to show students the fastest and most efficient way to find information for course related research projects or for personal and career development.
Students may also utilize our new Downtown Library in Room 121 of the Healthcare and Workforce Development Center and Continuing Education building. It has computers for students to access the same range of electronic resources noted above and a circulating and reference collection tailored to the health sciences. It also has study rooms, course reserves and laptops that students can borrow. Reference librarians are on duty to help students with their research needs.
For information about QCC library hours, services and policies visit www.qcc.mass.edu/library.
The QCC Tutoring Centers, located on the second floor of the Harrington Learning Center, provide a welcoming and supportive environment with free tutoring for currently enrolled QCC students. Tutoring is also provided at QCC Southbridge and Downtown campuses, and online tutoring is available through Smarthinking. The goal of tutoring at QCC is to support and supplement students’ learning experience in both the on-ground and online classrooms to enable them to be successful in their chosen academic discipline and career. Each semester the Tutoring Centers sponsor the Steps to Success Workshops, a series of workshops on a variety of topics important to successful college math, writing, reading, and study skills. Students can find tutoring and workshop schedules and information on our services by logging onto The Q and clicking on “Academic Tutoring” under the “Student Services” tab. The Tutoring Centers are open 66 hours per week, when classes are in session, and accommodate a variety of schedules with both evening and Saturday hours.
The Blackboard Tutoring Center
Room 222HLC | 508.854.4273
The Blackboard Tutoring Center offers support and workshops for navigating Blackboard Learn, The Q and online resources necessary for success with course work. Support is available for students in online, blended and web-enhanced courses. The center also provides handouts and access to web video tutorials aimed at helping students increase their knowledge of and skills in using these tools.
General Academic Areas Center (GAA) - Tutoring Center
Room 205HLC | 508.854.4279
The General Academic Areas Tutoring Center is a tutoring and resource center for a variety of subject areas. Resources include access to one-on-one tutoring, study skills material, course textbooks for a variety of subject areas, and open areas for group work. The GAA also has 24 computers available for academic/course-related assignments, and a wide variety of software to support classroom instruction. Appointments are advised, but students are also encouraged to drop in for tutoring. GAA tutors are available for the following subjects:
- Anatomy & Physiology
- Computer Science
- Criminal Justice
- Dental Hygiene
- General Studies
- Microsoft Office
- Organic Chemistry
The Math Center
Room 206HLC | 508.854.7487
The Math Center provides drop-in tutoring on a one-to-one and small group basis for currently enrolled QCC students taking math and related courses. The Math Center is a welcoming and supportive environment. It is where students taking a range of math courses can get assistance with their homework and develop their understanding of math with math tutors, and participate in group study with their peers. Resources include Math Department course textbooks, student and instructor solutions manuals for in-center use, desktop and laptop computers, index cards, a math lending library of books, as well as placement test review material for self-study.
The Writing Center
Room 208HLC | 508.854.7488
The Writing Center is a tutoring and resource center for writing, as well as skills important to the writing process, including reading comprehension, critical thinking, and planning and organization. The Center offers a variety of services, including individual and group tutoring, writing workshops, English conversation groups, and writing reference guides and handouts. Students can work with a tutor on their writing, reading, and study skills for any course. Tutors can also assist students with any ESL course, as well as HUM 101 and SPH 101. Tutors work collaboratively with students to improve their skills and help them become more accomplished and confident writers, readers, and college students.
TRIO Student Support Services
Room 170A | 508.854.4458
The TRIO Student Support Services (SSS) FAST FORWARD PROGRAM is a federally funded program providing support and services to help students achieve academic and personal success in completing their studies at Quinsigamond Community College. TRIO SSS students receive the following services: academic advising and planning; tutoring services; career exploration and guidance; personal counseling; and transfer advising. These support services are offered to 140 students who are economically disadvantaged, first-generation or disabled. Applications are accepted throughout the year; however, acceptance into the program is each Fall Semester only. All applicants will be placed on a waiting list and notified when a slot becomes available. To find out if a student meets federal eligibility requirements and apply for program services, please stop by the office or email triosss [at] qcc.mass.edu.
Academic Support and Student Services
ADA Compliance Officer
Room 133A | 508.854.4375
The ADA Compliance Officer serves as the central intake coordinator for all matters relating to ADA compliance, which protects all students and staff with all disabilities. The Compliance Officer will intake issues of concern via calls, emails and visits while managing the flow of information among the various College offices.
Room 255A | 508.854.7551
The Assistive Technology office provides students with access to a variety of assistive technology. This includes text-to-speech software, scanners, Read&Write Gold 11, Inspiration and magnification software. Assistive Technology also loans registered students Livescribe pens and other devices on a semester-by-semester basis. Electronic format materials are requested and processed through this office as well. Registered students are welcome to use the Assistive Technology in 255A anytime while the office is open.
Please contact us at the number above or email assistivetech [at] qcc.mass.edu for more information about Assistive Technology.
Room 162A | 508.854.4407
Counseling Services assists students with support and resources when confronted with personal, family or social problems. Referrals to college and community resources are made, based on need and request. Specific workshops and annual screenings for depression, anxiety and eating disorders are provided. This office provides liaison services for students who are Department of Transitional Assistance recipients. All services are free, voluntary and confidential.
Worcester | Voice 508.854.4471 | Fax 508.854.4549
Southbridge | Voice 774.318.2113 | Fax 508.765.5625
QCC is committed to provide access to classes, programs, and services for qualified students with disabilities. Disability Services assists students who have documented learning, medical, vision, hearing impairments, ADD/ADHD, physical, and/or emotional/psychiatric disabilities. Reasonable accommodations for students are determined on an individual basis. The following are examples of frequently requested accommodations based on the individual’s documentation provided to Disability Services:
- Assistive Technology
- Extended time on tests or quizzes
- Interpreters of American Sign Language
- Access to class notes as applicable
Students with disabilities who would like to receive assistance must schedule an intake/planning appointment with a Disability Services Cooridnator and provide appropriate documentation of the disability. For more information or to ask any question please contact Disability Services at disabilityservices [at] qcc.mass.edu or stop by 246A on the main campus or the office area in Southbridge.
Veterans Affairs Office
Room 258A | 508.854.2721
The Veteran Affairs Office will assist students with the preparation, certification and submission of all necessary paperwork required for veteran benefits. Students are encouraged to visit the Office for various College
Our mission is to provide support to assist student veterans and members of the Armed Forces in the adjustment to becoming successful in civilian and college life. We are committed to promoting college spirit as well as establishing and maintaining fellowship amongst veterans and students on campus. Contact Veteran Affairs at 508.854.2721 or email veteranaffairs [at] qcc.mass.edu.
The new Veterans Center is co-located with the Veteran Affairs Office.
Fuller Student Center/Campus Activities
The Fuller Student Center provides a warm and welcoming atmosphere for all students. Space to study, relax, or play a game of pool, checkers, chess, and cards with friends is available here. The patio and lawn provide the perfect place for lunch, a game of frisbee, or a relaxing break from class. Campus clubs and organizations have office space and mailboxes in The Fuller Student Center. Through participation in campus activities, students have the opportunity to develop leadership and interpersonal skills. Each semester, educational, social, cultural, and recreational events are held for the entire College community and their families to enjoy.
The Open Door
Students staff The Open Door, our student newspaper. We are always looking for journalists, cartoonist, artists, graphic designers, and poets to add their work to the paper. If students would like to help out with The Open Door Newspaper, please email opendoor [at] qcc.mass.edu.
The Student Senate, elected by the student body each year, involves students in College affairs and assists the staff in the Office of Student Life in planning and carrying out campus events. Numerous opportunities exist for students to get involved in both the campus and the community. In addition to course work, students can look forward to a comprehensive Student Life Program at Quinsigamond Community College.
The QCC Athletic Center includes a basketball court, two newly updated fitness areas, and locker room facilities with saunas. QCC offers an extensive intramural program that includes Yoga, Circuit Training Classes, Indoor Cycling, Zumba, Boot Camp, Basketball, Indoor Soccer, Volleyball, Flag Football, and Table Tennis. Intercollegiate sports offered at QCC include Men’s and Women’s basketball, baseball and Women’s soccer. QCC has a strong tradition of recruiting talented student-athletes.
The baseball team has won the New England Junior College Championship and the Northeast Association World Series and has appeared in several National Junior College Athletic Association (NJCAA) World Series. Our basketball teams have also achieved much success: Women’s Basketball earned 2nd place in both the State and Regional Tournaments in the 2006-2007 season and the Men’s Basketball won both the State and Regional Championship as well as finishing 5th place in the Nation at the NJCAA Tournament for the 2006-2007 season.
Important Places and Services
“A” Building, Lower Level | 508.854.4237
The Quinsigamond Bookstore offers new and used textbooks, text rental, digital books, supplies, QCC clothing, QCC gifts, online ordering and more! The Bookstore accepts cash, credit and debit cards, gift cards and financial aid. Shop online anytime at www.qccshop.com and “Like us” on Facebook. Normal hours of operation are Monday-Thursday 8:00 a.m. to 4:00 p.m. and Friday 8:00 a.m. to 3:00 p.m. The QCC Bookstore offers extended hours at the beginning and end of each new semester.
“A” Building Lower Level | 508.854.4219
The main cafeteria has a great selection from full meals to snacks. Its hours of full operation are Monday-Friday 7:00 a.m. to 2:30 p.m. Hours are limited during the Summer and Intersession Semesters. The Cafeteria accepts cash and major credit cards.
“HLC” Building Lower Level | 508.854.7480
The Café serves light fare and is open Monday-Thursday 7:30 a.m. to 7:30 p.m. and Friday 7:30 a.m. to 4:00 p.m. The Café is closed during the Summer and Intersession Semesters. The Café accepts cash and major credit cards.
The Children’s School/Child Study Center
Our on-campus child development facility provides
early education and care for preschool children ages
2.9 to 5 years old. We are licensed by the Department of Early Education and Care and accredited by the National Association for the Education of Young Children.
The school provides a rich learning environment for young children and is also a model training site for college students. We are open for the full year to meet the many needs of students, staff, and families. Applications are accepted on an ongoing basis. State vouchers are accepted and some students may qualify for a financial scholarship. Please call 508.854.4220 or email jlohnes [at] qcc.mass.edu for more information.
Financial Aid Office
Room 165A | 508.854.4261
For students who are in need of financial assistance to help offset the cost of their education, several types of financial aid are available at Quinsigamond Community College. Financial aid may be given in the form of grants, loans, tuition waivers, scholarships, or work-study employment.
Harrington Academic Computer Center
Room 379A | 508.854.4370
Computers are available to students for academic projects, papers, research and other assignments.
Public Safety – Police
136 Athletic Center
Campus safety at QCC involves the entire community working together in an effort to provide a safe and secure campus environment. The department provides educational and safety programs for the campus community and is proactive in prevention and security. To fulfill this goal, the department seeks community involvement, encourages interactive relations and a combined police and community approach to problem solving. Sworn campus police officers provide 24-hour service to the campus.
Crime Awareness and Campus Security
Quinsigamond Community College’s Annual Security Report is available to the College community. This report includes statistics for the previous three years concerning reported crimes that occurred on campus; in certain off-campus buildings or property owned or controlled by Quinsigamond Community College; and on public property within, or immediately adjacent to and accessible from, the campus. The report also includes institutional policies concerning campus security, such as policies concerning sexual assault, and other matters. A copy of this report can be obtained by contacting the Campus Police or by accessing the following website: www.QCC.edu/clery.
Room 152A | 508.854.4257
Students can register for courses, file for graduation, update name and contact information, review their academic record in the Registrar’s Office. These services are also available on The Q, at www.QCC.edu.
Student Payment Center
Room 65A | 508.854.4560
Students can come into the Payment Center to pay their bills and other school related fees. Our staff can answer any billing questions a student may have. Students are notified by Qmail when their bill is ready to view. The student can check their course and fee statement on The Q for accuracy and view their financial aid award. Students are notified by Qmail when their financial aid award has been disbursed to their account and when they can expect a refund. The student can request and pay for a transcript or pay a parking ticket in the SPC. Services available on The Q are the ability to pay online or sign up for a payment plan as well as waivers for the health insurance fee and parking fee.